Garuda - Garba Rujukan Digital

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EMPOWERMENT OF PHARMACEUTICAL STAFF ON PHARMACEUTICAL SERVICES TO INCREASE PATIENT SATISFACTION Irmayani Irmayani; Sri Melda Bangun; Raisha Octavariny; Nurjannah Syafitri; Luci Riani Br Ginting
JURNAL PENGMAS KESTRA (JPK) Vol. 2 No. 1 (2022): Jurnal Pengmas Kestra (JPK)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LP2M) Institut Kesehatan Medistra Lubuk Pakam

The quality of good and quality health services is marked by the provision of excellent, fast, precise and responsive service to customers which has an impact on customer satisfaction with the services provided. The hospital is one of several existing health service centers. There are many parts in the hospital, one of which is the pharmacy installation which is one of several parts in the hospital, which has an important role in addition to other parts. The PKM activity carried out at Grandmed Lubuk Pakam Hospital aims to provide assistance to pharmacy staff on pharmaceutical services to increase patient satisfaction. The methods used are discussion, lecture, simulation and empowerment. The implementation of PKM activities was carried out in March 2022. The participants in this activity were all 34 officers at the pharmacy installation. Evaluation of the activities that have been carried out using the instruments that have been prepared. From the PKM activities that have been carried out, it can be explained that there was an increase in participants' understanding of the material presented by the resource persons by 70.6%. The ability of participants to understand the material presented by the resource person will be an asset for officers in providing excellent service in hospitals, especially in pharmaceutical services which have an impact on patient satisfaction. It is expected that the activity participants are able to apply the strategy of providing excellent, fast, precise and responsive service so that patients feel satisfied with the services provided.

Factors Associated With Neck and Shoulder Pain Complaints In Computer Using Office Stafin Primary Health Center Deli Serdang Irmayani Irmayani; Rosita Ginting; Anggi Parinduri; Jul Samura; Luci Ginting; Della Sari
JURNAL KEBIDANAN KESTRA (JKK) Vol. 6 No. 1 (2023): Jurnal Kebidanan Kestra (JKK)
Publisher : Fakultas Kebidanan Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jkk.v6i1.1923

The development of science and technology is increasingly rapid, which is marked by the use of computers in every activity, one of which is office work. Continuous use of a computer while working can cause neck and shoulder pain. This study aims to explain the factors associated with complaints of neck and shoulder pain among computer users. Quantitative with an analytical survey approach using a cross-sectional research design is the focus used in this research. The sample in this study consisted of 31 people using a two-stage cluster random sampling technique. The research was conducted in the Deli Serdang Community Health Center Working Area. Data was collected using primary data using the Nordic Body Map (NBM) questionnaire which was filled in by respondents and the RULA assessment sheet which was filled out by researchers. The results of data collection are processed using statistical software. Data were analyzed using the chi square test with a confidence level of 95% (?=5%). The results of the research show that there is a significant relationship between work posture, intensity of computer use and length of work (p=0.000; 0.012; 0.012) with computer use. It is recommended that office staff who use computers should pay attention to work posture when doing work, using a chair. standards and stretches every 20 minutes after using the computer.

Implementation of Online Patient Reservation Registration at Hospital Irmayani Irmayani; Rosita Ginting; Surya Darma; Dwi Handayani
JURNAL KEPERAWATAN DAN FISIOTERAPI (JKF) Vol. 8 No. 2 (2026): Jurnal Keperawatan dan Fisioterapi (JKF)
Publisher : Fakultas Keperawatan dan Fisioterapi Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/gctz8n88

The development of information technology has encouraged digital transformation in healthcare services, including patient registration systems in hospitals. The implementation of online registration systems aims to improve service efficiency, reduce patient waiting times, and facilitate public access to healthcare services. Grandmed Hospital Lubuk Pakam has implemented an online patient registration system through the Mobile JKN application and the E-Reservation Grandmed system. However, the utilization of this system is still not optimal compared to direct registration at the hospital counter. This study aimed to analyze the implementation of the online patient reservation registration system at Grandmed Hospital Lubuk Pakam based on system quality, information quality, and service quality aspects. This study employed a qualitative approach using a case study design. Data were collected through in-depth interviews, observation, and documentation. The informants were selected using purposive sampling and consisted of three participants. The collected data were analyzed using qualitative analysis through the stages of data reduction, data presentation, and conclusion drawing. The results showed that the implementation of the online patient reservation registration system at Grandmed Hospital Lubuk Pakam has generally been well implemented. In terms of system quality, the use of the Mobile JKN application and E-Reservation Grandmed facilitates patient registration and helps reduce queues at the registration counter. Regarding information quality, the information provided by the system is relatively clear and easy for patients to understand, although real-time updates are not fully implemented. In terms of service quality, the online registration system improves service efficiency and provides convenience for patients in scheduling hospital visits. In conclusion, the implementation of the online patient reservation registration system at Grandmed Hospital Lubuk Pakam has a positive impact on improving healthcare service efficiency. Therefore, improving system stability, updating information regularly, and increasing patient education regarding the use of the online registration system are necessary to optimize its utilization.

Implementation of Occupational Safety for Waste Processing Officers for Hazardous and Toxic Materials (B3) Irmayani Irmayani; Rosita Ginting; Jul Asdar Samura; Anggi Isnani Parinduri; Sri Melda Bangun; Dewi F Handayani
JURNAL KEPERAWATAN DAN FISIOTERAPI (JKF) Vol. 7 No. 2 (2025): Jurnal Keperawatan dan Fisioterapi (JKF)
Publisher : Fakultas Keperawatan dan Fisioterapi Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jkf.v7i2.2675

The implementation of occupational safety principles plays a very important role for officers who handle B3 medical waste, considering that they interact directly with hazardous and toxic materials. This effort aims to create a safe, healthy, and pollution-free work environment, so as to minimize the occurrence of work accidents and health problems due to exposure in the workplace. This study uses a qualitative approach with the aim of exploring in depth the implementation of occupational safety in B3 medical waste processing officers at the Pagar Merbau Health Ceter, Deli Serdang Regency. There were three informants in this study, and data were obtained through observation and in-depth interviews. The results of the study showed that the implementation of occupational safety in the field has not been running optimally. One of the main obstacles is the lack of consistency of officers in using Personal Protective Equipment (PPE). Based on these results, it is recommended that K3 officers be more intensive in providing direction and supervision of the use of PPE and the implementation of work procedures according to applicable standards. This is important to ensure the safety and comfort of work for officers involved in the management of B3 medical waste.

The Relationship Between Use of the Transmedic Application with Efficiency of Patient Registration Irmayani Irmayani; Rosita Ginting; Dwi Handayani; Surya Darma; Melissa
JURNAL KEPERAWATAN DAN FISIOTERAPI (JKF) Vol. 8 No. 1 (2025): Jurnal Keperawatan dan Fisioterapi (JKF)
Publisher : Fakultas Keperawatan dan Fisioterapi Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/8vatmr10

The transmedic application is a hospital management information system designed to manage patient data and support operational activities at Grandmed Hospital Lubuk Pakam. Its utilization is expected to improve the efficiency of patient registration services. This study aims to analyze the relationship between the use of the Transmedic application and the efficiency of patient registration at Grandmed Hospital Lubuk Pakam in 2025. The research employed a quantitative method with a cross-sectional design. All 33 registration officers were included as the sample using a total sampling technique. Data were collected through questionnaires and analyzed using the chi-square test with a significance level of 0.05. The results indicated that the majority of respondents (54.5%) used the Transmedic application optimally, with the same percentage reporting high efficiency in patient registration. Statistical testing revealed a significant relationship between the use of the Transmedic application and the efficiency of patient registration services (p = 0.001 < 0.05). It is recommended that hospital management optimize the use of the Transmedic application by improving infrastructure, ensuring the availability of adequate devices, stable internet connections, and regular system maintenance to prevent technical obstacles.

Socialization of the Impact of Fast Food Consumption on Adolescent Health in School Environments Irmayani Irmayani; Rosita Ginting; Sri Melda Bangun; Jul Asdar Putra Samura; Surya Darma; Siti Sarah Bitang
JURNAL PENGMAS KESTRA (JPK) Vol. 6 No. 1 (2026): Jurnal Pengmas Kestra (JPK)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LP2M) Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/yfxxey98

Background: Adolescents are an age group experiencing various behavioral changes, including changes in food consumption patterns influenced by technological advances, social environments, and modern lifestyles. One of the changes that is often found is the increase in fast food consumption. Excessive fast food consumption can have negative impacts on health, including increasing the risk of obesity, hypertension, diabetes mellitus, dyslipidemia, digestive disorders, and various other non-communicable diseases. Low knowledge about the health impacts of fast food consumption is also a factor that causes this consumption behavior to continue to increase, so efforts are needed to increase adolescent awareness about the importance of healthy eating patterns. Objective: This community service activity aims to increase the level of knowledge and awareness of students regarding the impact of fast food consumption on health through the implementation of a health education program. The activity was carried out at MTsN 2 Deli Serdang Regency, involving 45 students as participants. Method: The approach used includes delivering material through health counseling using presentation media and leaflets, interactive discussions, question and answer sessions, and knowledge evaluation through pre-tests and post-tests. Results: There was an increase in participants' knowledge after participating in the socialization activity with an average pre-test score of 44.4 increasing to 88.9 in the post-test, indicating an increase in knowledge of 44.5 points. The results of the activity indicate that health socialization is effective in increasing adolescents' knowledge and awareness regarding the negative impacts of fast food consumption on health. This increased understanding is expected to encourage the formation of healthier eating behaviors as a preventive measure to reduce the risk of various diseases in the future.

Co-Authors Ade Fitri Khairani Anggi Isnani Parinduri Anggi Isnani Parinduri Anggi Parinduri Atika Sari Lubis Beny Irawan, Beny Delita Br Panjaitan Della Sari Dewi F Handayani Dwi Handayani Dwi Handayani Enaldihend Lumban Tobing Fadlilah Widyaningsih Ginting, Desideria Yosepha Ismail Sirait Jul Asdar Putra Samura Jul Asdar Putra Samura Jul Asdar Samura Jul Samura Kurnia Alfiady Lismawati Lismawati Luci Br Ginting Luci Ginting Luci Riani Br Ginting Luci Riani Ginting Melissa Muhammad Dani Harahap Nurjannah Syafitri Radika Anzeli Raisha Octavariny Riris Hotnauli Manurung Risa Elvira Prabaja Rosita Ginting Rosita Ginting Santi Jeni Hanrika Simarmata Siregar, Annisa Febriana Siti Sarah Bitang Sri Melda Bangun Sri Melda Bangun Surya Darma Surya Darma Tri Zusriani Wahyu Hidayat Zumroh Aini Nasution

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