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All Journal Jurnal Riset Hesti Medan Akper Kesdam I/BB Medan Jurnal Keperawatan dan Fisioterapi (JKF) JURNAL KEBIDANAN KESTRA (JKK) Jurnal Kesmas dan Gizi (JKG) JURNAL PENELITIAN KESMASY Jurnal Pengmas Kestra (JPK)
Irmayani Irmayani
Institut Kesehatan Medistra Lubuk Pakam
Humanities Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Other

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EMPOWERMENT OF PHARMACEUTICAL STAFF ON PHARMACEUTICAL SERVICES TO INCREASE PATIENT SATISFACTION Irmayani Irmayani; Sri Melda Bangun; Raisha Octavariny; Nurjannah Syafitri; Luci Riani Br Ginting
JURNAL PENGMAS KESTRA (JPK) Vol. 2 No. 1 (2022): Jurnal Pengmas Kestra (JPK)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LP2M) Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (244.088 KB) | DOI: 10.35451/jpk.v2i1.1166

Abstract

The quality of good and quality health services is marked by the provision of excellent, fast, precise and responsive service to customers which has an impact on customer satisfaction with the services provided. The hospital is one of several existing health service centers. There are many parts in the hospital, one of which is the pharmacy installation which is one of several parts in the hospital, which has an important role in addition to other parts. The PKM activity carried out at Grandmed Lubuk Pakam Hospital aims to provide assistance to pharmacy staff on pharmaceutical services to increase patient satisfaction. The methods used are discussion, lecture, simulation and empowerment. The implementation of PKM activities was carried out in March 2022. The participants in this activity were all 34 officers at the pharmacy installation. Evaluation of the activities that have been carried out using the instruments that have been prepared. From the PKM activities that have been carried out, it can be explained that there was an increase in participants' understanding of the material presented by the resource persons by 70.6%. The ability of participants to understand the material presented by the resource person will be an asset for officers in providing excellent service in hospitals, especially in pharmaceutical services which have an impact on patient satisfaction. It is expected that the activity participants are able to apply the strategy of providing excellent, fast, precise and responsive service so that patients feel satisfied with the services provided.
Factors Associated With Neck and Shoulder Pain Complaints In Computer Using Office Stafin Primary Health Center Deli Serdang Irmayani Irmayani; Rosita Ginting; Anggi Parinduri; Jul Samura; Luci Ginting; Della Sari
JURNAL KEBIDANAN KESTRA (JKK) Vol. 6 No. 1 (2023): Jurnal Kebidanan Kestra (JKK)
Publisher : Fakultas Kebidanan Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jkk.v6i1.1923

Abstract

The development of science and technology is increasingly rapid, which is marked by the use of computers in every activity, one of which is office work. Continuous use of a computer while working can cause neck and shoulder pain. This study aims to explain the factors associated with complaints of neck and shoulder pain among computer users. Quantitative with an analytical survey approach using a cross-sectional research design is the focus used in this research. The sample in this study consisted of 31 people using a two-stage cluster random sampling technique. The research was conducted in the Deli Serdang Community Health Center Working Area. Data was collected using primary data using the Nordic Body Map (NBM) questionnaire which was filled in by respondents and the RULA assessment sheet which was filled out by researchers. The results of data collection are processed using statistical software. Data were analyzed using the chi square test with a confidence level of 95% (?=5%). The results of the research show that there is a significant relationship between work posture, intensity of computer use and length of work (p=0.000; 0.012; 0.012) with computer use. It is recommended that office staff who use computers should pay attention to work posture when doing work, using a chair. standards and stretches every 20 minutes after using the computer.
Co-Authors Ade Fitri Khairani Anggi Isnani Parinduri Anggi Isnani Parinduri Anggi Parinduri Atika Sari Lubis Beny Irawan, Beny Delita Br Panjaitan Della Sari Enaldihend Lumban Tobing Fadlilah Widyaningsih Ginting, Desideria Yosepha Ismail Sirait Jul Asdar Putra Samura Jul Asdar Samura Jul Samura Kurnia Alfiady Lismawati Lismawati Luci Br Ginting Luci Ginting Luci Riani Br Ginting Luci Riani Ginting Muhammad Dani Harahap Nurjannah Syafitri Radika Anzeli Raisha Octavariny Riris Hotnauli Manurung Risa Elvira Prabaja Rosita Ginting Santi Jeni Hanrika Simarmata Siregar, Annisa Febriana Sri Melda Bangun Tri Zusriani Wahyu Hidayat Zumroh Aini Nasution