Article Per Year (5 Year)
p-Index From 2021 - 2026
2.1
P-Index
This Author published in this journals
All Journal Interest : Jurnal Ilmu Kesehatan Jurnal Manajemen Kesehatan Indonesia CARADDE: Jurnal Pengabdian Kepada Masyarakat J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Jurnal Rekam Medik & Manajemen Informasi Kesehatan (RAMMIK) Jurnal Pendidikan Teknologi Informasi (JUKANTI)
Hartaty Sarma Sangkot
Politeknik Kesehatan Kemenkes Malang
Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Veterinary

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
Relationship Between Satisfaction and Waiting Time in Primary Health Care Malang Hartaty Sarma Sangkot; Amalia Yunan Putri; Achmad Zani Pitoyo; Endang Sri Dewi Hastuti Suryandari; Avid Wijaya
Interest : Jurnal Ilmu Kesehatan INTEREST: Jurnal Ilmu Kesehatan Volume 15 Issue 1 May 2026
Publisher : Poltekkes Kemenkes Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37341/interest.v15i1.576

Abstract

Background: Patient satisfaction depends on the quality of service, service waiting time, and the efforts made by officers to fulfill patient desires with the services provided. Waiting time that is too long will cause dissatisfaction with the patient. This study aims to analyze the relationship between waiting time and patient satisfaction in the outpatient registration section of the Polowijen Primary Health Care (PHC).  Methods: This study used an analytic survey with a cross-sectional approach. The population in this study were patients during August-October 6,214 people. The sample was calculated using the slovin formula of 100 people. The sampling technique uses quota sampling. Data analysis used the Chi-Square test.  Results: The waiting time at the PHC registration section was > 10 minutes (not ideal) for 90 respondents (90%) and waiting time ≤ 10 minutes (ideal) for 10 respondents (10%). The level of patient satisfaction was as many as 66 respondents (66%) felt very satisfied and 34 respondents (34%) felt satisfied. There is no relationship between waiting time and patient satisfaction at outpatient registration at the Polowijen PHC (p-value 0.778).  Conclusion: As conclusion the waiting time obtained by patients > 10 minutes does not affect patient satisfaction. This happens because the Polowijen Health Center is the only health facility of choice for the patient, so waiting times that are not ideal do not affect patient satisfaction.
Co-Authors AA. Istri Citra Dewiyani Achmad Zani Pitoyo Akbar, Prima Soultoni Amalia Yunan Putri Avid Wijaya Citra Alifa Puspaningtyas Djuwadi, Ganif Elda Ogitalia Endang Sri Dewi Endang Sri Dewi Hastuti Suryandari Endang Sri Dewi Hatuti Suryandari Fiashriel Lundy Lundy Fristara Alintia Nabela Putri Mutiarasari Nadiya Alfianna Sari Thesalonic Kristianto Ulimaz Latifah