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All Journal Publik (Jurnal Ilmu Administrasi) Jurnal Ilmiah Publika Journal of Comprehensive Science Edunity: Kajian Ilmu Sosial dan Pendidikan Return : Study of Management, Economic and Bussines INJURITY: Journal of Interdisciplinary Studies Socius: Social Sciences Research Journal Journal of Governance and Public Administration
Iskandar Zulkarnaen
Program Studi Administrasi Publik, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Swadaya Gunung Jati
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences

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Innovations in Electronic ID Card Services Through the Digital Residence Identity App in Majalengka Regency Sherin Amalia Husna Alifa; Iskandar Zulkarnaen
Journal of Comprehensive Science Vol. 5 No. 7 (2026): Journal of Comprehensive Science
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v5i7.4218

Abstract

The research problem addressed in this study, titled “Innovations in Electronic ID Card (KTP-el) Services through the Digital Population Identity (IKD) Application in Majalengka Regency,” stems from the public’s lack of interest in switching from the physical KTP-el to the digital ID card, low digital literacy, and the fact that the IKD has not yet been fully integrated into various public service systems which are still used in parallel with the physical KTP-el (dual system). The objective of this study is to analyze the innovation in e-ID card services through the Digital Population Identity (IKD) application in Majalengka Regency, the barriers to its implementation, and the efforts made to improve IKD activation services in Majalengka Regency. The research method employed is qualitative, using a descriptive-analytical approach through in-depth interviews, observations, and document analysis. This study utilized the Diffusion of Innovation theory proposed by Everett M.Rogers, which encompasses the dimensions of innovation, communication channels, time, and social systems. The results indicate that the IKD system offers relative advantages in terms of ease of access and service efficiency; however, its adoption has not yet reached its full potential. Efforts to address this include increasing public awareness, providing direct assistance to the community during the activation process, strengthening the capacity of government officials, improving technical systems, and integrating the IKD into various public services. It is concluded that the IKD innovation has great potential to improve the quality of public services. However, its success is greatly influenced by public acceptance, effective communication, and systemic and policy support.
The Effectiveness of The “Sentuh Tanahku” App in The “Sertifikatku” Service at The Cirebon City Land Agency Kalya Sabina; Iskandar Zulkarnaen
Publik : (Jurnal Ilmu Administrasi) Vol 15, No 1 (2026): June 2026
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.15.1.207-218.2026

Abstract

The goal of this study is to assess and investigate the effectiveness of the Sentuh Tanahku application’s implementation as a form of e-governance transformation in the Cirebon City Land Office’s Sertifikatku service. This study employs a qualitative methodology, gathering data via document analysis, in-depth interviews with relevant informants, and field observations. Effectiveness was measured using five dimensions of organizational effectiveness: resources, funding, facilities and infrastructure, quality and quantity, and time. According to the study’s findings, this application has effectively reduced public wait times at physical service counters and improved information transparency by utilizing an online queuing system. However, its implementation has not yet achieved maximum efficacy due to a number of challenges. In terms of resources, users low levels of digital literacy, especially among the elderly, lead to a high reliance on staff assistance at the service. Significant problems with digital infrastructure also exist, including errors in the system, poor synchronization of document movement data (slow status updates), and problems with verification codes (OTPs) not getting to email inboxes. In addition to lowering service quality, rigid complaint responses in the form of automated replies (robot templates) ultimately waste the public's time by requiring manual checks. In conclusion, this digital innovation greatly promotes transparency in land administration; however, in order to achieve the goal of effective public service, it urgently needs more dependable server infrastructure maintenance from the federal government and the thorough implementation of digital literacy education programs at the local level.
Optimalisasi Reformasi Birokrasi dalam Meningkatkan Kinerja Pelayanan Publik: Studi di Desa Buyut Kabupaten Cirebon Leni Rohida; Iskandar Zulkarnaen
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 11 (2026): June 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21188850

Abstract

Bureaucratic reform is an effort to make fundamental changes and renewals to the government administration system. However, bureaucratic reform in recent years has shown that bureaucratic restructuring still requires significant improvements, necessitating a shift in government paradigm. This study aims to identify bureaucratic reforms in optimizing service performance in Buyut Village, Gunung Jati District, Cirebon Regency. This study uses a descriptive empirical method with a qualitative approach. Data sources include secondary and primary data. Data collection techniques include observation, interviews, and documentation. Data analysis is carried out through data reduction, data reading, and drawing conclusions. This study applies public policy theories with the optimization concept proposed by Sirigoringo in 2005, which consists of objectives, decision alternatives, and limiting resources. The results indicate that service performance in Buyut Village, Gunung Jati District, Cirebon Regency is not yet optimal, but there are aspects that still require optimization, particularly the limiting resource indicator. This situation has led some residents of Buyut Village to complain about the lack of adequate facilities, infrastructure, and resources to support the various services provided by the village. Optimizing bureaucratic reform for village government services requires careful attention to these facilities, infrastructure, and resources before implementing this policy.
Co-Authors Adinda Dwi Kemalasari Aditya Mursid Anita Anita Dea Liniawati Desy Tasya S Dewi Kusumah Diky Fajri Nurmansyah Heryani Agustina Kalya Sabina Leni Rohida Metaria Fajar Rani Mey Luvita Moh Sutarjo Moh Sutarjo Muhammad Fathur Alhajmi Nia Kurnia Rizqiya Berampu R. Mahendra Haryo Bharoto Rahmat Hidayat Rico Mulyana Salsa Fitriyah Sherin Amalia Husna Alifa Sri Wulandari