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KONFIRMASI MASYARAKAT TERHADAP MUTU PELAYANAN LEMBAGA OMBUDSMAN Sri Nugroho, Arif Julianto
PRESTASI Vol 11, No 01 (2013): Juni PRESTASI
Publisher : PRESTASI

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This research study aimed at revealing perception on publicâs satisfaction index to the service quality of Lembaga Ombudsman DI Yogyakarta viewed from the dimension of tangibles, reliabilities, responsiveness, assurance and empathy.The population is all community members living in the Province DI Yogyakarta areas who have reported their cases to Lembaga Ombudsman DIY, totalling 630 per june 2010 and the research samples are 95 respondents that have been established using Cronin and Taylorâs Weighted Servqual formulation. The sampling applies the multistage random sampling technique. The data are collected by means of quetionnaire with 6-scale of confirmation index to obtain the data of publicâs satisfaction index-tangibles, reliabilities, responsiveness , assurance and empathy.. each instrument has been examined and has fulfilled the validity and reliability standard through the Hoyt program, SPSS of 2000.Servqual has started with the concept of services quality and has demonstrated the model of services quality gaps. This research tries to identify the most important dimension and perception of external customers towards the Lembaga Ombudsman DI Yogyakarta. The result shows that most servqual model factors: tangibles, reliabilities, assurance, responsiveness, empathies are less satisfied than it should beKey words : Service Quality, Gaps, Servqual, Ombudsman, Expectations, Perceptions

ANALISIS PENGARUH KOMPENSASI TERHADAP KINERJA KARYAWAN PERUSAHAAN MULTIFINANCE KLATEN Sri Nugroho, Arif Julianto; Wijayanto, Heribertus Didik
Kiat Bisnis Vol 6, No 1 (2015): KIAT BISNIS VOL 6 NO 1 Juni 2015
Publisher : Kiat Bisnis

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Keberadaan sumber daya manusia di dalam suatu perusahaan memegang peranan sangat penting. Tenaga kerja memiliki potensi yang besar untuk menjalankan aktivitas perusahaan. Potensi setiap sumber daya manusia yang ada dalam perusahaan harus dapat dimanfaatkan dengan sebaik-baiknya sehingga mampu memberikan output optimal. Prestasi kinerja pegawai bukanlah suatu kebetulan saja, tetapi banyak faktor yang mempengaruhi diantaranya pemberian kompensasi. Prestasi kinerja akan dapat dicapai jika didahului dengan perbuatan yaitu melaksanakan tugas yang dibebankan. Para karyawan akan lebih termotivasi untuk melakukan tanggung jawab atas pekerjaan mereka apabila perusahaan mengerti dan memperhatikan betul akan kebutuhan para karyawan yang pada dasarnya adalah mereka bekerja untuk mendapatkan uang, dalam hal ini berbentuk gaji. Penelitian ini merupakan penelitian kuantitatif untuk mengetahui bagaimana pengaruhÂ kompensasi kinerja karyawan PT. Summit Oto Finance Klaten. Teknik pengumpulan data yaitu dengan metode kuesioner, wawancara dan dokumentasi. Untuk pengujian instrumen menggunakan uji Validitas, Reliabilitas, dan Uji Asumsi klasik. Sedangkan untuk teknik analisis data menggunakan metode regresi linierÂ berganda karena variabel yang digunakan lebih dari dua variabel, dengan uji-F dan uji-t. hasil uji menunjukkan variable-variabel diatas memiliki pengaruh dan nilai kuantitatif sigifikan.Keywords : kompensasi, gaji, tunjangan, fasilitas dan insentif

PENGARUH SKALA OPERASI DAN STRUKTUR MODAL TERHADAP KINERJA OPERASI BANK UMUM-BPR Sri Nugroho, Arif Julianto
Benefit Volume 10 No 2 Desember 2006
Publisher : Universitas Muhammadiyah Surakarta

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This study describes the effect of asset structures and capital structures on bank financialperformance. Recently, bank financial performance could be seen through bankâs financial reportpublished on mass media. The measurement criterias of bank performance are established by BankIndonesia based on five aspects of CAMEL ie capital adequacy ratio, assets quality, management,earnings power and liquidity. This research involves 15 Public Banks and 15 BPRâs at Klaten as samples. The sample periodsin this research is one year 2005. The result shows that the capital adequacy ratio, assets quality,rentability or earnings power, liquidity are not influenced by assets structures and capital structures

PENGARUH SKALA OPERASI DAN STRUKTUR MODAL TERHADAP KINERJA OPERASI BANK UMUM-BPR Sri Nugroho, Arif Julianto
Benefit: Jurnal Manajemen dan Bisnis Benefit : Kumpulan Makalah Diskusi Dosen FE UMS Volume 10 No 2 Desember 2006
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v10i2.1240

This study describes the effect of asset structures and capital structures on bank financialperformance. Recently, bank financial performance could be seen through bankâs financial reportpublished on mass media. The measurement criterias of bank performance are established by BankIndonesia based on five aspects of CAMEL ie capital adequacy ratio, assets quality, management,earnings power and liquidity. This research involves 15 Public Banks and 15 BPRâs at Klaten as samples. The sample periodsin this research is one year 2005. The result shows that the capital adequacy ratio, assets quality,rentability or earnings power, liquidity are not influenced by assets structures and capital structures

ANALISIS PENGARUH KOMPENSASI TERHADAP KINERJA KARYAWAN PERUSAHAAN MULTIFINANCE KLATEN Sri Nugroho, Arif Julianto; Wijayanto, Heribertus Didik
KIAT BISNIS Vol 6, No 1 (2015): Kiat Bisnis Juni
Publisher : KIAT BISNIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (468.906 KB)

Keberadaan sumber daya manusia di dalam suatu perusahaan memegang peranan sangat penting. Tenaga kerja memiliki potensi yang besar untuk menjalankan aktivitas perusahaan. Potensi setiap sumber daya manusia yang ada dalam perusahaan harus dapat dimanfaatkan dengan sebaik-baiknya sehingga mampu memberikan output optimal. Prestasi kinerja pegawai bukanlah suatu kebetulan saja, tetapi banyak faktor yang mempengaruhi diantaranya pemberian kompensasi. Prestasi kinerja akan dapat dicapai jika didahului dengan perbuatan yaitu melaksanakan tugas yang dibebankan. Para karyawan akan lebih termotivasi untuk melakukan tanggung jawab atas pekerjaan mereka apabila perusahaan mengerti dan memperhatikan betul akan kebutuhan para karyawan yang pada dasarnya adalah mereka bekerja untuk mendapatkan uang, dalam hal ini berbentuk gaji. Penelitian ini merupakan penelitian kuantitatif untuk mengetahui bagaimana pengaruh kompensasi kinerja karyawan PT. Summit Oto Finance Klaten. Teknik pengumpulan data yaitu dengan metode kuesioner, wawancara dan dokumentasi. Untuk pengujian instrumen menggunakan uji Validitas, Reliabilitas, dan Uji Asumsi klasik. Sedangkan untuk teknik analisis data menggunakan metode regresi linier berganda karena variabel yang digunakan lebih dari dua variabel, dengan uji-F dan uji-t. hasil uji menunjukkan variable-variabel diatas memiliki pengaruh dan nilai kuantitatif sigifikan . Keywords : kompensasi, gaji, tunjangan, fasilitas dan insentif

PENGEMBANGAN MODEL STUDENT-BASED UNIVERSITY REPUTATION TERINTEGRASI SEBAGAI STRATEGI UNTUK MENCAPAI KEUNGGULAN KOMPETITIF PERGURUAN TINGGI SWASTA DI JAWA TENGAH Nursito, Sarwono; Sri Nugroho, Arif Julianto
KIAT BISNIS Vol 5, No 2 (2013): Kiat Bisnis Juni
Publisher : KIAT BISNIS

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Penelitian ini untuk mengembangkan model reputasi perguruan tinggi swasta denganbasis penilaian dari mahasiswa. Penelitian dilakukan dengan menganalisis variabel hasilrelasi mahasiswa dengan perguruan tinggi swasta, kualitas jasa pendidikan dan budayaorganisasi perguruan tinggi swasta yang merupakan anteseden reputasi perguruan tinggiswasta dan menguji pengaruhnya terhadap reputasi perguruan tinggi swasta. Selain itu,penelitian ini juga menganalisis pengaruh perilaku supportif mahasiswa sebagaikonsekuen reputasi dan menguji pengaruhnya terhadap reputasi perguruan tinggi swasta.Hasil penelitian menunjukkan bahwa semua hipotesis penelitian terdukung.Anteseden reputasi, yaitu hasil relasi mahasiswa dengan perguruan tinggi swasta, kualitasjasa pendidikan dan budaya organisasi perguruan tinggi swasta berpengaruh positif dansignifikan terhadap reputasi perguruan tinggi swasta. Selain itu itu, reputasi perguruantinggi swasta tersebut juga berpengaruh positif dan signifikan terhadap perilaku suportifmahasiswa.Keywords : reputasi, perilaku suportif, kualitas layanan, budaya organisasi, hasil relasi.Mahasiswa.

Pengukuran Mutu Layanan Kesehatan Dasar Gratis Sebagai Perwujudan Hak Sehat Bagi Masyarakat Sukoharjo Sri Nugroho, Arif Julianto; PRASETYO, Jarot; Nursito, Sarwono
KIAT BISNIS Vol 5, No 3 (2013): Kiat Bisnis Desember
Publisher : KIAT BISNIS

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In order to increasing publicâs welfare, especially in health, Sukoharjo regent made one policy tocreate primary health service charge of free in community health center to the public withoutdifferentiate the socioeconomic status, with 2009 decision Letters of Sukoharjo Regent, No 02. Inperforming this policy, there is much problem both technical and operational. This research isaimed at investigating external people satisfaction in public health care services, Dinas KesehatanKabupaten Sukoharjo, 100 people are chosen as samples with Servqual model.The researchillustrates that the Servqual model as a useful managerial tool can be applied in identifying areasto which management resources should be allocated in order to improve and enchance the qualityof service the Dinas Kesehatan Intitution. The result shows that most servqual modelfactors:tangibles, reliabilities, assurance, responsiveness, empathies are less satisfied than itshould be.Keywords : community health center, servqual, satisfaction

KKN TEMATIK- PEMBERDAYAAN MASYARAKAT ERA PANDEMI COVID-19 DESA KARANGNONGKO KABUPATEN KLATEN Sri Nugroho, Arif Julianto
Jurnal Abadimas Adi Buana Vol 5 No 02 (2022): Jurnal Abadimas Adi Buana
Publisher : LPPM Universitas PGRI Adi Buana Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/abadimas.v5.i02.a3742

The activity of KKNT-PPM in covid-19 pandemic era in Karangnongko Village, Klaten Regency aims to improve the management system of the tourism village in the pandemic era. This is an effort to increase the communities participation in family economic development, The models which is done include 1) Entrepreneurship Capacity Building and 2) Technology and Literacy Knowledge Transfer. To achieve the goals, several activity plans are proposed in the implementation of the KKNT-PPM Program in Karangnongko Village as follows. a) Establishment of a Tourism Village Management Institution, b) Formation a new marketing network in Tourism Village (distribution channel) in the covid-19 pandemic era, c) Training and developing the local crafts, and d) Learning model for elementary school students in pandemic era. From those activities, there is a positive result which is obtained where the society, learners, were enthusiastic in joining program and it is led to the formation of a foundation for empowering tourism village and entrepreneurship in the new normal after covid-19 pandemic

Pemetaan Posisi Keunggulan Mutu Layanan Daya Saing Destinasi Wisata Kota Pekalongan Berbasis Inovasi Komunitas Adhi Pratomo, Sigit; Sri Nugroho, Arif Julianto; Tasari; Haris, Abdul; Jati, Agung Nugroho; Santoso, Agus
Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (Jasmien) Vol. 4 No. 04 (2024): Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (Jasmien)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jasmien.v5i01.503

This study aims the position competitive exellence tourism destination in Pekalongan. The research method used quantitatvive model. The sampling model used purposive sampling with 120 respondents. Research atribut adopt from Cooper’s with attraction, accesbility, amenity and ancilliary. The tes model used MDS Multivariate. Kampoeng Batik Pesindon and Kampoeng Batik Kauman is in a relative exellent quadrant position compared to the other three tourism destination .Pasir Kencana and Wisata Bahari occupy a challenger position. The research activities is to propose marketing strategy solution s to win competition among tourism destinantion exellence in the future.

Mapping the position of the tourism villages in purworejo regency based on local potential unique Sri Nugroho, Arif Julianto; Haris, Abdul; Tasari, Tasari; Setyawanti, Dandang; Jati, Agung Nugroho; Santoso, Gunawan Budi
Journal of Business on Hospitality and Tourism Vol 8, No 1 (2022): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

This study aims to determine the position of excellence of each tourism village so that it can determine the right marketing strategy to satisfy and improve the tourist experience. The study was conducted using a quantitative test approach (positivism) through multivariate multidimensional scaling statistical tests with SPSS package. The population in this study were domestic tourists and the public who visited the six tourism villages of Purworejo Regency. Sampling used purposive sampling as many as 112 respondents. The attributes in the questionnaire adapted from Vassiliadis include attractiveness, accessibility, facilities, community empowerment, marketing-promotion and institutional resources. The final stage of the research has formed a map of each tourism village so as to create village competitiveness in facing the era of creative economic growth through sustainable tourism after the Covid-19 pandemic in Purworejo Regency

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