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Andi Subhan
Universitas Ichsan Gorontalo
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences

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Journal : Empiris Jurnal Pengabdian Pada Masyarakat (EJPPM)

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Optimalisasi Layanan Klaim dan Literasi Sosial BPJS Ketenagakerjaan Melalui KKN Profesi di Kota Gorontalo Ratnasari, Dwi; Subhan, Andi; Dunggio, Swastiani; Sakir, Mochammad; Gaffar, Gaffar; Abdussamad, Syahrir
Empiris Jurnal Pengabdian Pada Masyarakat Vol. 3 No. 2 (2025): Oktober 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59713/ejppm.v3i2.1683

Abstract

Kegiatan Kuliah Kerja Nyata (KKN) Profesi di BPJS Ketenagakerjaan Cabang Gorontalo bertujuan untuk meningkatkan wawasan dan keterampilan mahasiswa dalam memahami praktik layanan publik serta mendukung efisiensi pelayanan kepada masyarakat. Kegiatan ini difokuskan pada peningkatan kesadaran masyarakat terhadap pentingnya jaminan sosial dan optimalisasi layanan klaim, khususnya Jaminan Hari Tua (JHT), Jaminan Kecelakaan Kerja (JKK), dan Jaminan Kematian (JKM). Metode pelaksanaan meliputi observasi, partisipasi aktif dalam layanan, edukasi peserta, dan digitalisasi administrasi melalui aplikasi JMO (Jamsostek Mobile). Hasil kegiatan menunjukkan adanya peningkatan efektivitas layanan dan pengetahuan masyarakat dalam menggunakan aplikasi JMO serta memahami prosedur klaim. Kendala yang ditemukan meliputi kurangnya literasi digital peserta dan keterlambatan klaim akibat ketidaksesuaian data, yang diselesaikan melalui pendampingan langsung dan pelatihan internal. Program ini berkontribusi positif terhadap peningkatan efisiensi layanan dan memperkuat sinergi antara BPJS dan masyarakat. The Professional Community Service Program (KKN) at the Gorontalo Branch of the BPJS Ketenagakerjaan aims to enhance students' insight and skills in understanding public service practices and supporting efficient service delivery to the public. This program focuses on increasing public awareness of the importance of social security and optimizing claims services, particularly for Old Age Security (JHT), Work Accident Security (JKK), and Death Security (JKM). Implementation methods include observation, active participation in services, participant education, and administrative digitization through the JMO (Jamsostek Mobile) application. Results indicate an increase in service effectiveness and public knowledge in using the JMO application and understanding claims procedures. Obstacles identified included a lack of participant digital literacy and delays in claims due to data discrepancies, which were resolved through direct mentoring and internal training. This program positively contributed to improving service efficiency and strengthening synergy between BPJS and the public.
Co-Authors Ade Safitri Biludi Cahyadi Saputra Akasse Dwi Ratnasari Dwi Ratnasari Eka Zahra Solikahan Gaffar, Gaffar Gumohung, Wiranto Hadjingo, Abd. Djalil W. Hasan, Cikitha Feblistya Is Juriko Abdussamad Mochammad Sakir Mohamad Ziat Moha Putri Anggreany Pakaya Ramansyah Ramansyah Ramansyah, Ramansyah Salma P. Nua Swastiani Dunggio Syahrir Abdussamad Tolapa, Minarni Tuliabu, Fakhry Febrian Uno, Anisa Wulandari