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All Journal Nusantara Journal of Information and Library Studies (N-JILS) Jurnal Ilmu Administrasi Negara
Ely Sufianti
Prodi Perencanaan Wilayah dan Kota, Sekolah Arsitektur, Perencanaan, dan Pengembangan Kebijakan, Institut Teknologi Bandung
Decision Sciences, Operations Research & Management Library & Information Science

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Analisis Keberhasilan Sistem Informasi Pelayanan Publik Berbasis Online di Kota Bandung Anggraeni Cahyaningrum, Firlly; Sufianti, Ely; Sodik Sudrajat, Achmad; Mustika Ramdani, Endah
Jurnal Ilmu Administrasi Negara Vol. 22 No. 2 (2025): Desember: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Mbojo Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59050/jian.v22i2.317

Abstract

This study aims to analyze the success of online-based public service systems in Bandung City and formulate recommendations for improvement. Issues identified include low ratings for the Lapor!, Gampil, and Bandung Sadayana applications, as well as slow data updates on the Open Data portal. The method used is quantitative descriptive through questionnaires, documentation, and interviews. The results indicate that the usage dimension received the lowest score, indicating that service utilization remains low. Meanwhile, the system quality dimension received the highest average score, indicating that users' perceptions of the system are generally positive. The Gampil application received the highest satisfaction rating (87.61%), while Salaman received the lowest (69.72%). In conclusion, online public services in Bandung City are considered suboptimal because they are technically adequate but underutilized. These results are important as a basis for evaluating the city government's digital policies. Based on these findings, it is recommended to educate the public about all online public services and develop application features based on real community needs to make services more effective and inclusive.
Strategi Pengembangan Peran Pustakawan Dalam Pelayanan Perpustakaan Berbasis Inklusi Sosial Dharma, Agung Tri; Sufianti, Ely; Asmara, Nefi Aris Ambar
Nusantara Journal of Information and Library Studies (N-JILS) Vol. 4 No. 2 (2021): Desember 2021
Publisher : Program Studi Ilmu Perpustakaan dan Informasi, Universitas Islam Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30999/n-jils.v4i2.1952

Abstract

Libraries Social inclusion-based library transformation is an approach to library services that is committed to improving the quality of life and welfare of the library user community. The role of the librarian in the transformation program for library development to be more beneficial to the community is carried out by various strategies. The aim of the study is to analyze the role of librarians in library services based on social inclusion, analyze internal and external factors in developing the role of librarians in social inclusion-based library services, and formulate a strategy for developing the role of librarians in social inclusion-based library services at the Regional Library and Archives Service of West Java Province. The results showed that the development of the role of librarians in social inclusion-based library services has not been maximized, there are still people and users who do not know and utilize social inclusion-based library services. Utilization and strengthening of collaboration between users, the synergy team and the community is the strategy that is most likely to be carried out in the near future and the use of budget and policy stipulation is minimal.Keywords: librarians, library services, social inclusion, literacyABSTRAKPerpustakaan Transformasi perpustakaan berbasis inklusi sosial merupakan suatu pendekatan pelayanan perpustakaan yang berkomitmen meningkatkan kualitas hidup dan kesejahteraan masyarakat pengguna perpustakaan. Peran pustakawan dalam program transformasi pengembangan perpustakaan agar lebih bermanfaat bagi masyarakat dilakukan dengan berbagai strategi. Tujuan Penelitian menganalisis peran pustakawan dalam pelayanan perpustakaan berbasis inklusi sosial, menganalisis faktor-faktor internal dan eksternal pengembangan peran pustakawan dalam pelayanan perpustakaan berbasis inklusi sosial serta merumuskan strategi pengembangan peran pustakawan dalam pelayanan perpustakaan berbasis inklusi sosial di Dinas Perpustakaan dan Kearsipan Daerah Provinsi Jawa Barat. Hasil penelitian menunjukkan pengembangan peran pustakawan dalam pelayanan perpustakaan berbasis inklusi sosial belum maksimal, masih ada masyarakat dan pemustaka yang belum mengetahui dan memanfaatkan layanan perpustakaan berbasis inklusi sosial. Pemanfaatan dan penguatan kerjasama antar pemustaka, tim sinergi dan masyarakat merupakan strategi yang paling mungkin dilakukan dalam waktu dekat dan pengunaan anggaran maupun penetapan kebijakan yang lebih minim.
Co-Authors Achmad Sodik Sudrajat Anggraeni Cahyaningrum, Firlly Asmara, Nefi Aris Ambar Dharma, Agung Tri Mustika Ramdani, Endah