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Sri Riris Sugiyarti
Universitas Slamet Riyadi Surakarta
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EFEKTIVITAS PELAYANAN KARTU TANDA PENDUDUK DI KECAMATAN JEBRES KOTA SURAKARTA Mia, Neri Budiarto; Sri Riris Sugiyarti, Suwardi,
Solidaritas Vol 1, No 1 (2017): Jurnal Solidaritas Vol 1
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EFEKTIVITAS PELAYANAN KARTU TANDA PENDUDUK DI KECAMATAN JEBRES KOTA SURAKARTAOleh :Neri Budiarto Mia, Dr.Drs, Suwardi, M.Si., Dra. Sri Riris Sugiyarti, M.Si. The purpose of this research is to know the effectiveness of the service of the identity card (KTP) in Subdistrict Jebres, Surakarta which refers to the 10 dimensions of quality improvement services according to Vincent and other (1997:2).The effectiveness showed in the perception of the user/community service with service providers in other words, If there are explosives in an understanding between what is done by the officer/service providers, with the results are perceived by the user/community service, then the service can be said to be effective. The effectiveness of the Ministry can be seen from the performance of the service providers that already produce good results, and the service quality perceived by users of the service.This research uses descriptive quantitative methods. Sampling techniques using incidental sampling, the sample consists of 50 service users/community service/provider and 6 officers. Data collection techniques in the study of using koesioner. The analysis used is servqual (sevice quality) with how to compare between the perception of the users with the perception of the service provider then there is a Gap, the less the service gap between the perceptions of users and service providers the effective services.The results of the ten indicators of the quality of service, timeliness of service have the score Gap (34.6) entered on the classification of "effective", the accuracy of the service have the score Gap (34.2) entered on the classification of "effective", the politeness and hospitality of attendants have the score Gap (39.2) entered on the classification of "highly effective", the officer has a responsibility score Gap (34.4) entered on the classification of "effective", discipline officers possesses score Gap (34.2) entered on the classification of "effective", ease of access services have the score Gap (35.6) entered on the classification of "highly effective", justice officials have the score Gap (34.4) entered on the classification of "effective", the speed of the officer having the score Gap (33.6) entered on the classification of "less effective", cleanliness and tidiness the Environment Ministry has a score Gap (34.4) entered on the classification of "effective", adequate supporting facilities have the score Gap (34.4) entered on the classification of "effective".From the results it can be concluded that the services the population Sign Cards (KTP) in Subdistrict Jebres cemetery city of Surakarta located on the category either, in other words the existing Services in district of Jebres cemetery city of Surakarta has reached the level of effectiveness. Key words: effectiveness, public service, Identity Card
KUALITAS PELAYANAN PASPOR DI KANTOR IMIGRASI KELAS 1 KOTA SURAKARTA Aris Tri Haryanto, Sri Riris Sugiyarti, Dewi Al’an Shary,
Solidaritas Vol 2, No 1 (2018)
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Abstract         This research was conducted with the aim of describing the quality of Service Passports at the Immigration Office grade 1. This research is a descriptive qualitative research that describe the State of the real in the Immigration Office grade 1 passport services in Surakarta. Quality of service is the level of conformity of desire or the demands of customers by implementing a more responsive service to achieve customer satisfaction. Data collection techniques used in this research, i.e., interview, observation and documentation. The informant is determined using a purposive sampling technique by choosing which is considered research problem in knowing, the selected informer is the Kasubsi Insarkom of the immigration and Passport service users at the Immigration Office grade 1 Surakarta is Tri Widodo, Ferry and Tiara. Data analysis techniques using interactive model. The results of this research, service passport at the Immigration Office grade 1 Surakarta already qualified. Passport services based on quality assessment indicators that have been used, namely the first tangibles (direct evidence) as seen from the existence of the facility as well as the supporting infrastructure is already good. Reliability (reliability) reliability employees already well because employees have gotten training-previous training in order to provide a maximum service.  Responsiveness (responsiveness) seen from the dexterity in delivering appropriate services officer in the SOP and has the motto of the Ministry is PASTI (Professional, accountable,  synergy, transparent, innovative). Assurance (assurance) gives employees the ability to foster a sense of trust towards the services provided by trying to improve the quality of service through the spread of kuisoner. Empaty is a form of caring employees in facilitating the service of the complaint via email and twitter.Keywords: quality of, public services.
THE IMPLEMENTATION OF VILLAGE MINISTER’S REGULATION NUMBER 21 OF 2015 ABOUT THE DETERMINATION OF VILLAGE FUND USE PRIORITY IN FISCAL YEAR OF 2017 (A Case Study in Karangrejo Village of Kerjo Sub District of Karanganyar Regency) Aris Tri Haryanto, Sri Riris Sugiyarti, Nita Janurizky
Solidaritas Vol 2, No 3 (2018)
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ABSTRACT Karangrejo village successfully prioritizes community development and empowerment so that its successfulness process can be guidelines or can inspire other villages. This research aims to describe and to analyze the statement about the compatibility of Village Fund Implementation based on Village Minister’s Regulation (Permendes) Number 21 of 2015 about the Determination of Village Fund Use Priority,The result of analysis showed that the implementation of village fund use priority in community development and empowerment based on Permendes No.21 of 2015 has run well, but the objective expected by the community has not been achieved maximally, as indicated with the plan implemented less compatible to the community’s desire, implementation and reporting quickness level affected by resource and the relationship to other institution is established with supervisor only rather than all institution, organization establishment and job division has not been clear and executor team coordination is not inadequate as indicated with the meeting held any time the change occurs, community responds positively because it contributes effort and fund positively to community development and empowerment and executor team understand the implementation of prioritized village fund.Through community development and empowerment, this study recommends the training for human resources to be held to give them understanding on the ever changing policy to be implemented. In its implementation, Sekdes (Village Secretary) and Bendes (Village Treasurer) should understand community fund increase coming from fund income and expenditure to relieve the community’s burden in development policy implementation.   Keywords: Implementation, Development Priority, Village Fund
Partisipasi Politik Penyandang Disabilitas Dalam Pemilihan Presiden dan Wakil Presiden Tahun 2019 di Kota Surakarta Mahmudah, Umi; Pramono, Joko; Sugiyarti, Sri Riris
Solidaritas: Jurnal Ilmu-Ilmu Sosial Vol 4, No 2 (2020)
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Partisipasi politik adalah salah satu indeks yang paling berpengaruh. dalam.suatu spektrum negara yang berasas system kerakyatan (demokrasi). Maksudnya adalah, dikatakan negara demokrasi bilamana penguasa (pemerintah yang berkuasa) memberikan, keleluasaan yang seluas-luasnya terhadap rakyat untuk andil atau berpartisipasi dalam kegiatan berpolitik. Pada saat pelaksanaan Pilpres tahun 2019 di tingkat kota Surakarta mutlak membutuhkan partisipasi politik seluruh kalangan masyarakat termasuk juga para penyandang disabilitas. Mengingat para penyandang disabilitas merupakan kelompok minoritas yang kurang diperhatikan keberadaanya. Selain itu juga para penyandang disabilitaspun kurang aktif dalam berpartisipasi disetiap kegiatan pemilu yang dilaksanakan di kota Surakarta mulai dari bergabung dalam kelompok kepentingan, kegiatan kampanye serta pemberin suara. Penelitian ini dilatarbelakangi oleh karena adanya kurangnya pemahaman pendidikan politik di kalangan masyarakat terkait pentingnya partisipasi politik dikalangan penyandang disabilitas serta ketidakhadiran dari beberapa penyandang disabilitas dalam berpartisipasi politik. Penulisan dari skripsi ini bertujuan untuk mengetahui tingkat partisipasi politik penyandang disabilitas dalam pilpres tahun 2019 di tingkat kota Surakarta. Penelitian ini menggunakan metode penelitian deskriptif kualitatif dengan menggunakan teori bentuk partisipasi politik konvensional Abramson dan Hardwick. Data dalam penelitian ini diperoleh melalui wawancara dan dokumentasi. Hasil penelitian menunjukkan bahwa partisipasi politik penyandang disabilitas dalam Pilpres tingkat kota Surakarta tahun 2019 adalah hanya berpartisipasi politik dalam kegiatan pemberian suara. Selain itu minimnya intensitas dari partisipasi politik penyandang disabilitas dalam bergabung tim sukses atau relawan demokrasi dan mengikuti kegiatan kampanye secara langsung. Agar para penyandang disabilitas berkenan untuk mengikuti kegiatan politik hendaknya para penyelenggara pemilu memberi fasilitas khusus misalnya kursi roda disetiap TPS untuk menunjang dalam kegiatan pemilu, memberi petugas khusus untuk penjemputan para penyandang disabilitas untuk menuju TPS, agar kegiatan pemilu menjadi salah satu kegiatan yang adil untuk segala kalangan termasuk penyandang disabilitas. Jumlah DPT penyandang sebanyak 1042 dan hanya sebanyak 529 orang yang ikut berpartisipasi dalam pilpres tahun 2019 ditingkat kota Surakarta dengan keseluruhan persentase sebanyak 51%. Kata kunci: Partisipasi Politik, Penyandang Disabilitas.
Indeks Kinerja Pemerintahan Desa Bumiharjo Kecamatan Giriwoyo Kabupaten Wonogiri (Studi Kasus di Desa Bumiharjo Kecamatan Giriwoyo Kabupaten Wonogiri) Pratiwi, Wika; Sugiyarti, Sri Riris
Solidaritas: Jurnal Ilmu-Ilmu Sosial Vol 3, No 2 (2019)
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Peraturan Menteri Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi Nomor 38 Tahun 2012 Tentang Pedoman Penilaian Kinerja Unit Pelayanan Publik, bertujuan untuk mengukur kinerja unit pelayanan publik yang diukur menggunakan 9 indikator. Pemerintahan Desa Bumiharjo di dalam kinerjanya masih ditemukan berbagai permasalahan, terutama permasalahan dalam sumber daya manusia yang dipengaruhi oleh faktor pendidikan dari Perangkat Desanya.Tujuan penelitian ini adalah untuk mengetahui Indeks Kinerja Pemerintahan Desa Bumuharjo Kecamatan Giriwoyo Kabupaten Wonogiri. Teori yang digunakan untuk mengukur indeks kinerja pemerintahan desa bumiharjo yaitu menggunakan PERMENPAN-RB No 38 tahun 2012 tentang pedoman penilaian kinerja unit pelayanan publik.Adapun jenis penelitian yang digunakan adalah metode penelitian deskriptif kualitatif. Teknik penentuan informan penulis menggunakan Purposive Sample. Sedangkan teknik pengumpulan data menggunakan teknik observasi, wawancara terstruktur, dan dokumentasi. Hasil penelitian ini secara umum Penilaian Kinerja Pemerintahan Desa Bumiharjo mendapat nilai 672 dari nilai total 1000 , hal ini dapat dikatakan baik karena dalam komponen penilaian yang telah di atur dalam PERMENPAN-RB nomor 38 tahun 2012 yang mencakup Visi, Misi,Motto mendapatkan penilaian baik dengan skor 47 dari 50; Standar Pelayanan dan Maklumat Pelayanan mendapatkan penilaian baik dengan skor 200 dari 250; Sistem, Mekanisme,dan Prosedur mendapatkan penilaian cukup dengan skor 50 dari 100; Sumber Daya Manusia mendapatkan penilaian baik dengan skor 155 dari 170; Sarana dan Prasarana Pelayanan mendapatkan penilaian baik dengan skor 55 dari 80; Penanganan Pengaduan mendapatkan penilaian cukup dengan skor 40 dari 100; Indeks Kepuasan Masyarakat mendapatkan penilaian kurang dengan skor 0 dari 100; Sistem Informasi Pelayanan Publik mendapatkan penilaian baik dengan skor 55 dari 70; Produktivitas dalam pencapaian target pelayanan mendapatkan penilaian baik dengan skor 70 dari 80. Kata Kunci : Kinerja, Pemerintahan Desa, PERMENPAN-RB No 38 Tahun 2012.
KINERJA ORGANISASI KANTOR PENGELOLA PASAR KECAMATAN PURWANTORO KABUPATEN WONOGIRI Tamam, Taufiq; Suranto, Joko; Sugiyarti, Sri Riris
Solidaritas: Jurnal Ilmu-Ilmu Sosial Vol 3, No 2 (2019)
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INTISARI Penelitian ini bertujuan menganalisis kinerja organisasi Kantor Pengelola Pasar Kecamatan Purwantoro Kabupaten Wonogiri, penelitian ini menggunakan jenis penelitian diskriptif kualitatif dengan metode studi kasus. Subyek penelitian adalah beberapa pengelola pasar serta beberapa pengguna layanan pasar yang dalam hal ini adalah pedagang dan pengunjung pasar, teknik pengumpulan data yang digunakan, yaitu: (1) wawancara, (2) observasi tersamar, dan (3) dokumentasi. Disini peneliti menggunakan pendapat dari Agus Dwiyanto, dkk guna mengukur kinerja birokrasi publik berdasar adanya indikator penilaian, yang secara lebih lanjut sebagai berikut: (1) produktivitas, (2) kualitas layanan, (3) responsibilitas, (4) responsivitas, dan (5) akuntabilitas. Hasil penelitian secara keseluruhan dikatakan baik, ditunjukkan dari hasil berikut: (1) Kinerja organisasi Kantor pengelola pasar Kecamatan Purwantoro dilihat dari produktivitas dikatakan baik dan sesuai dengan perencanaan dan efisiensi pelaksanaan program; (2) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari kualitas layanan belum sesuai dengan keinginan pengguna layanan yang menginginkan fasilitas fisik pasar nyaman, aman dan kondusif; (3) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari Responsivitas dikatakan baik dan sesuai dengan keinginan pengguna layanan serta harapan pengelola pasar dalam memberikan pelayanannya yang cepat dan tepat; (4) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari Responsibilitas dikatakan baik dan sesuai dengan keinginan pengguna layanan serta harapan pengelola pasar dalam memberikan pelayanan prima dan sesuai dengan prinsip/kebijakan yang ada; (5) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari Akuntabilitas dikatakan baik dan sesuai dengan keinginan pengguna layanan dan harapan pengelola pasar dalam konsisten pelaksanaan program dan laporan pertanggung jawaban sehingga dalam hal pencapaian prestasi memperoleh nilai dengan rata-rata 85,00 pada tahun 2016. Kata kunci: Kinerja, Organisasi, Publik
EFEKTIVITAS PELAYANAN KARTU TANDA PENDUDUK DI KECAMATAN JEBRES KOTA SURAKARTA Neri Budiarto Mia; Suwardi, Sri Riris Sugiyarti
Solidaritas: Jurnal Ilmu-Ilmu Sosial Vol. 1 No. 1 (2017): Jurnal Solidaritas Vol 1
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EFEKTIVITAS PELAYANAN KARTU TANDA PENDUDUK DI KECAMATAN JEBRES KOTA SURAKARTAOleh :Neri Budiarto Mia, Dr.Drs, Suwardi, M.Si., Dra. Sri Riris Sugiyarti, M.Si. The purpose of this research is to know the effectiveness of the service of the identity card (KTP) in Subdistrict Jebres, Surakarta which refers to the 10 dimensions of quality improvement services according to Vincent and other ' (1997:2).The effectiveness showed in the perception of the user/community service with service providers in other words, If there are explosives in an understanding between what is done by the officer/service providers, with the results are perceived by the user/community service, then the service can be said to be effective. The effectiveness of the Ministry can be seen from the performance of the service providers that already produce good results, and the service quality perceived by users of the service.This research uses descriptive quantitative methods. Sampling techniques using incidental sampling, the sample consists of 50 service users/community service/provider and 6 officers. Data collection techniques in the study of using koesioner. The analysis used is servqual (sevice quality) with how to compare between the perception of the users with the perception of the service provider then there is a Gap, the less the service gap between the perceptions of users and service providers the effective services.The results of the ten indicators of the quality of service, timeliness of service have the score Gap (34.6) entered on the classification of "effective", the accuracy of the service have the score Gap (34.2) entered on the classification of "effective", the politeness and hospitality of attendants have the score Gap (39.2) entered on the classification of "highly effective", the officer has a responsibility score Gap (34.4) entered on the classification of "effective", discipline officers possesses score Gap (34.2) entered on the classification of "effective", ease of access services have the score Gap (35.6) entered on the classification of "highly effective", justice officials have the score Gap (34.4) entered on the classification of "effective", the speed of the officer having the score Gap (33.6) entered on the classification of "less effective", cleanliness and tidiness the Environment Ministry has a score Gap (34.4) entered on the classification of "effective", adequate supporting facilities have the score Gap (34.4) entered on the classification of "effective".From the results it can be concluded that the services the population Sign Cards (KTP) in Subdistrict Jebres cemetery city of Surakarta located on the category either, in other words the existing Services in district of Jebres cemetery city of Surakarta has reached the level of effectiveness. Key words: effectiveness, public service, Identity Card
KUALITAS PELAYANAN PASPOR DI KANTOR IMIGRASI KELAS 1 KOTA SURAKARTA Dewi Al’an Shary, Aris Tri Haryanto, Sri Riris Sugiyarti
Solidaritas: Jurnal Ilmu-Ilmu Sosial Vol. 2 No. 1 (2018)
Publisher : Solidaritas

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Abstract         This research was conducted with the aim of describing the quality of Service Passports at the Immigration Office grade 1. This research is a descriptive qualitative research that describe the State of the real in the Immigration Office grade 1 passport services in Surakarta. Quality of service is the level of conformity of desire or the demands of customers by implementing a more responsive service to achieve customer satisfaction. Data collection techniques used in this research, i.e., interview, observation and documentation. The informant is determined using a purposive sampling technique by choosing which is considered research problem in knowing, the selected informer is the Kasubsi Insarkom of the immigration and Passport service users at the Immigration Office grade 1 Surakarta is Tri Widodo, Ferry and Tiara. Data analysis techniques using interactive model. The results of this research, service passport at the Immigration Office grade 1 Surakarta already qualified. Passport services based on quality assessment indicators that have been used, namely the first tangibles (direct evidence) as seen from the existence of the facility as well as the supporting infrastructure is already good. Reliability (reliability) reliability employees already well because employees have gotten training-previous training in order to provide a maximum service.  Responsiveness (responsiveness) seen from the dexterity in delivering appropriate services officer in the SOP and has the motto of the Ministry is PASTI (Professional, accountable,  synergy, transparent, innovative). Assurance (assurance) gives employees the ability to foster a sense of trust towards the services provided by trying to improve the quality of service through the spread of kuisoner. Empaty is a form of caring employees in facilitating the service of the complaint via email and twitter.Keywords: quality of, public services.
THE IMPLEMENTATION OF VILLAGE MINISTER’S REGULATION NUMBER 21 OF 2015 ABOUT THE DETERMINATION OF VILLAGE FUND USE PRIORITY IN FISCAL YEAR OF 2017 (A Case Study in Karangrejo Village of Kerjo Sub District of Karanganyar Regency) Nita Janurizky Aris Tri Haryanto, Sri Riris Sugiyarti
Solidaritas: Jurnal Ilmu-Ilmu Sosial Vol. 2 No. 3 (2018)
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ABSTRACT Karangrejo village successfully prioritizes community development and empowerment so that its successfulness process can be guidelines or can inspire other villages. This research aims to describe and to analyze the statement about the compatibility of Village Fund Implementation based on Village Minister’s Regulation (Permendes) Number 21 of 2015 about the Determination of Village Fund Use Priority,The result of analysis showed that the implementation of village fund use priority in community development and empowerment based on Permendes No.21 of 2015 has run well, but the objective expected by the community has not been achieved maximally, as indicated with the plan implemented less compatible to the community’s desire, implementation and reporting quickness level affected by resource and the relationship to other institution is established with supervisor only rather than all institution, organization establishment and job division has not been clear and executor team coordination is not inadequate as indicated with the meeting held any time the change occurs, community responds positively because it contributes effort and fund positively to community development and empowerment and executor team understand the implementation of prioritized village fund.Through community development and empowerment, this study recommends the training for human resources to be held to give them understanding on the ever changing policy to be implemented. In its implementation, Sekdes (Village Secretary) and Bendes (Village Treasurer) should understand community fund increase coming from fund income and expenditure to relieve the community’s burden in development policy implementation.   Keywords: Implementation, Development Priority, Village Fund
KINERJA ORGANISASI KANTOR PENGELOLA PASAR KECAMATAN PURWANTORO KABUPATEN WONOGIRI Taufiq Tamam; Joko Suranto; Sri Riris Sugiyarti
Solidaritas: Jurnal Ilmu-Ilmu Sosial Vol. 3 No. 2 (2019)
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INTISARI Penelitian ini bertujuan menganalisis kinerja organisasi Kantor Pengelola Pasar Kecamatan Purwantoro Kabupaten Wonogiri, penelitian ini menggunakan jenis penelitian diskriptif kualitatif dengan metode studi kasus. Subyek penelitian adalah beberapa pengelola pasar serta beberapa pengguna layanan pasar yang dalam hal ini adalah pedagang dan pengunjung pasar, teknik pengumpulan data yang digunakan, yaitu: (1) wawancara, (2) observasi tersamar, dan (3) dokumentasi. Disini peneliti menggunakan pendapat dari Agus Dwiyanto, dkk guna mengukur kinerja birokrasi publik berdasar adanya indikator penilaian, yang secara lebih lanjut sebagai berikut: (1) produktivitas, (2) kualitas layanan, (3) responsibilitas, (4) responsivitas, dan (5) akuntabilitas. Hasil penelitian secara keseluruhan dikatakan baik, ditunjukkan dari hasil berikut: (1) Kinerja organisasi Kantor pengelola pasar Kecamatan Purwantoro dilihat dari produktivitas dikatakan baik dan sesuai dengan perencanaan dan efisiensi pelaksanaan program; (2) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari kualitas layanan belum sesuai dengan keinginan pengguna layanan yang menginginkan fasilitas fisik pasar nyaman, aman dan kondusif; (3) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari Responsivitas dikatakan baik dan sesuai dengan keinginan pengguna layanan serta harapan pengelola pasar dalam memberikan pelayanannya yang cepat dan tepat; (4) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari Responsibilitas dikatakan baik dan sesuai dengan keinginan pengguna layanan serta harapan pengelola pasar dalam memberikan pelayanan prima dan sesuai dengan prinsip/kebijakan yang ada; (5) Kinerja organisasi Kantor pengelola pasar kecamatan Purwantoro dilihat dari Akuntabilitas dikatakan baik dan sesuai dengan keinginan pengguna layanan dan harapan pengelola pasar dalam konsisten pelaksanaan program dan laporan pertanggung jawaban sehingga dalam hal pencapaian prestasi memperoleh nilai dengan rata-rata 85,00 pada tahun 2016. Kata kunci: Kinerja, Organisasi, Publik
Co-Authors Achmad Choerudin Afandi, Moh Yusuf Almaududi, Muammar Mursyid Aris Tri Haryanto Aris Tri Haryanto Arsyadita, Adella Bagoes Ahmad Ramadhan Damayanti Suhita Dewangga, Kresna Dhamastuti, Eka Putri Ervyta Dyah Ramadany Farco Siswiyanto Raharjo Farco Siswiyanto Raharjo Fika Safitri, Andina Gustin Ayu Putri Wijaya Hasna Wijayati Ilmi, Kinanti Lanjaran Isnaini Miladiani Ivana Yandika Almira Jayawarsa, A.A. Ketut Joko Pramono Joko Suranto Joko Suranto Kusumasrini, Mutia Sasti Kusumastutik, Anjelia Larasati, Pramesti Mia, Neri Budiarto Muthiah, Lina Neri Budiarto Mia Novaria, Rachmawati Pamuji Santoso, Hari Pramesti, Nasya Gita Pramono, Joko Pratiwi, Wika Putra, Riszi Sanjaya Ramadhani, Lusiana Sadono, Teguh Priyo Saputra, Fadhilah Rizky Sekar Riyanti, Anas Sholekhah, Tasya Alvianita Suwardi Suwardi Suwardi Suwardi Suwardi Suwardi Suwardi Suwardi, Suwardi Tamam, Taufiq Taufiq Tamam Umi Mahmudah Utami, Annisa Wahyu Wika Pratiwi Winduro, Wirid