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All Journal Bina Insani ICT Journal Kilat Jurnal Informasi dan Komputer JOURNAL INFORMATICS, SCIENCE & TECHNOLOGY Antivirus : Jurnal Ilmiah Teknik Informatika Jurnal ICT : Information Communication & Technology Jurnal Informatika dan Rekayasa Perangkat Lunak Jurnal Teknologi Informasi, Komputer, dan Aplikasinya (JTIKA ) Jurnal Riset Akuntansi Politala Jurnal Ilmiah Ilmu dan Teknologi Rekayasa DEVICE Komatika: Jurnal Pengabdian Kepada Masyarakat Prioritas : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Literasi Digital Indonesia Journal of Digital Literacy and Volunteering Teknologi Informasi dan Digital (TRIDI)
Satria
Universitas Bani Saleh
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 1 
Analisis Sistem Informasi Mengukur Kepuasan Pelayanan Pelanggan Dengan Metode Servqual Satria Satria
KILAT Vol 8 No 1 (2019): KILAT
Publisher : Sekolah Tinggi Teknik - PLN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (708.773 KB) | DOI: 10.33322/kilat.v8i1.425

Abstract

PT Matahari Department Store Tbk is one company that stands in the fashion world. At this time in measuring customer satisfaction is still managed manually by using a piece of paper called VOC (Voice Of Customer). The data can be stored in the VOC map (Voice Of Customer) record can be stored in a different place. This results in not taking a while when making a subscription to follow up in improving service to customers. System design in measuring customer service to improve work efficiency and can be useful in helping work creativity and progress in services that are increased by the company takes precedence. The method that can be used to measure customer satisfaction is one of them is the servqual method. This method makes a comprehensive customer satisfaction assessment for services in the department store field. Assessment is carried out on the quality of 5 dimensions of service quality, namely: Tangibles or direct evidence, Reliability or reliability, Responsiveness or responsiveness, Assurance or guarantee, Emphaty or attention. Customer dissatisfaction arises because of the gap between customer expectations and the reality of service performance felt.
Penggunaan 3D Landmark Untuk Pengenalan Masjid Di Kota Bekasi Menggunakan Metode Prototype Ndaru Ruseno; Satria Satria
KILAT Vol 10 No 1 (2021): KILAT
Publisher : Sekolah Tinggi Teknik - PLN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33322/kilat.v10i1.612

Abstract

The mosque is the center of Muslim activities. The development of the mosque at this time so fast it can be seen from the City to remote villages. Bekasi City has 12 districts and in each district there are already many mosques that are easy to find. Each mosque must have a different architecture. The difference of each mosque building architecture is what makes Muslims want to visit the mosques to find out the beauty contained in the mosque's architecture. many of them first do a search on the search engine to find the mosque you want to visit Results Unfortunately on the search results there are still many who are drawn in 2D in the form of photographs of the mosque. 2D depiction is considered less effective because it can only see from one angle. Visualization is engineering in making drawings, diagrams, or animations to display information. Visualization usually depicts objects in 3D. With visualization, mosque objects can be shown as a whole. The research conducted is the prototyping method, where this method is used starting in the initial stages of design until the application is ready for use. Through the output of the mosque mosque visualization application in the District of Bekasi City, the author wants to show the overall shape of the mosque, mosque data, and the location of the mosque to make it easier for users before choosing a mosque to visit through a mobile-based application. This application includes mosques from 12 Subdistricts in the City of Bekasi, where in one district is represented by one mosque. The making of this application uses the PHP programming language
Perancangan Sistem Smart Resto Mobile Reservation Client Server Multiplatform Satria Satria
KILAT Vol 9 No 1 (2020): KILAT
Publisher : Sekolah Tinggi Teknik - PLN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (733.241 KB) | DOI: 10.33322/kilat.v9i1.889

Abstract

Waroeng Steak And Shake is one of the favorite restaurants of Bekasi residents which in serving and payment ordering services is still using the manual method by taking notes on paper. This method is very ineffective because it still uses a lot of paper to record orders and cause long customer queues just to order food or pay for orders. Customers cannot provide special notes directly to the chef so orders are made according to standards. To overcome the problem of the length of the queue and the use of a lot of paper and customers can provide notes directly to the chef, the authors propose to design a smart resto mobile multiplatform server client-server system with the waterfall method. The author hopes that this method can be implemented well in the system of ordering service records directly to the chef and of course reduce the queue at Waroeng Steak And Shake restaurant in Bekasi
Co-Authors ., Widiyawati ., Widiyawati Aidah Hami Andrean Budi Setyanto Belinda Eka Sarah Dewi buyung, adnan Carudin Celine Vidiana Mukti Doni Setiawan Erano, Atha Fitriani, Rina Hafiz, Aliy Hanna Astri Muldiyanti Hs. Sulistiyowati . HS. Sulistyowati Ilham Ramdhani, Adhitya Imanda Valentino G IMAS, IMAS Indy Khusnayeni Irmanto Budiman Ishak Husin Ishak Husin, Ishak Kikim Mukiman Lilin Hardiyani Marhakim Marhakim, Marhakim Marisa Marisa - Marisa Marisa Muhamad Dedi Suryadi Panca Indah Lestari Prihantini, Dewi Primadina Primadina Rahayu, Ratna Rahmawati Rahayu, Yanti Ramdhani, Adhitya Ilham Ratna Rahmawati Rahayu Rina Fitriani Rinanti . Rino Cahyadie Rudi Budi Agung Ruseno, Ndaru Sekar Wulandari Siti Chodijah Subekti, Zaenal Mutaqin Sulistianto , Pipin Sulistyowati, HS Untung Yudo Asmoro Wahyu Kurniawan Widiyawati Wijayanti, Ikka Novia Wirawan, Abie