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All Journal International Journal of Supply Chain Management
Shafeeka Fadlikh Zamri
Universiti Tun Hussein Onn Malaysia
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Identifying Critical Success Factors of Lean Six Sigma and Performance Measurement using Balanced Scorecard Perspective Md fauzi Ahmad; Shafeeka Fadlikh Zamri; Arman Shah Abdullah; Nor aida Abdul Rahman; Eko Wahjudi; Mohd Nasrun Mohd Nawi
International Journal of Supply Chain Management Vol 9, No 3 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Lean Six Sigma (LSS) became one of the most important and established business process enhancement technique to improve organisation performance. There are many tools and techniques for quality improvement. However, most of previous tools and techniques are focusing on continuous improvement in general. LSS is more specific focusing on how to improve waste and improving variance in the process drastically, finally improving financial and profit to the company. In addition, there are less study of LSS towards Balanced Scorecard (BSC). The aim of this paper is to review published literature on Lean Six Sigma (LSS) critical success factors (CSFs) and Balanced Scorecard (BSC) perspective in manufacturing industries. The methodology included reviewing literature from well-known databases such as Science Direct, Scopus, Emerald and also Google Scholar. This paper content results of past literature on the CSFs of LSS and BSC’s performance measurement. The finding shows that five CSFs achieved highest frequency are; (i) training and education, (ii) top management involvement and commitment, (iii) organizational infrastructure, (iv) linking LSS to business strategy and (v) cultural change. For balance scorecard, financial, customer, internal business processes and learning and growth are the highest frequency.
Comparative Study of Business Excellence Enablers between Small and Medium Enterprises and Multinational companies: A TQM Survey Result Md Fauzi Ahmad; Shafeeka Fadlikh Zamri; Norhadilah Abdul Hamid; Ahmad Nur Aizat Ahmad; Nor Aida Abdul Rahman; Mohd Nasrun Mohd Nawi
International Journal of Supply Chain Management Vol 8, No 1 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Business excellence (BE) model is a very crucial tool for organisations to improve their business performance. However, SMEs seems to face issues in implementing business excellence compared to MNCs due to less resources and exposure on BE. Thus, understanding the appropriate business excellence enablers to be implemented in order to achieve an outstanding performance is crucial for SMEs and MNCs. This study aimed to determine the level of business excellence enablers amongst SMEs and MNCs. There were six enablers utilized in this study which were; (1) Leadership, (2) Strategic Planning, (3) Customer Focus, (4) People, (5) Process, and also (6) Information. A total population of 100 respondents have been selected. Finally, 60 respondents have replied for further analysis. Random sampling technique was used during the distribution of questionnaires and SPSS was also applied in this study to analyse data and generate outcomes. Based on research outcomes, customer focus practices had the highest mean (Mean=6.29) which classified as high level. Furthermore, comparison analysis of BE enablers between SMEs and MNCs has been conducted. The result showed that there was no significant difference between SMEs and MNCs except information but MNCs mean ranks were higher compared to SMEs. This research study is also conducted as a guidance for both SMEs and MNCs to improve their business performances in the future.
Co-Authors Ahmad Nur Aizat Ahmad Arman Shah Abdullah Eko Wahjudi Md fauzi Ahmad Mohd Nasrun Mohd Nawi Nor Aida Abdul Rahman Nor Aida Abdul Rahman Norhadilah Abdul Hamid