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The Influence of Work-Life Balance and Work Stress on Job Satisfaction With Psychological Capital as a Mediating Variable (on Civil Servant Employees of the BKD DIY) Sakina, Munadiyah Wulansari; Sutanto, Hery
Indikator: Jurnal Ilmiah Manajemen dan Bisnis Vol 9, No 3 (2025)
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/indikator.v9i3.32490

Abstract

Maintaining job satisfaction among civil servants is essential for ensuring the effectiveness and efficiency of public service delivery. In this context, factors such as work-life balance, work stress, and psychological capital play a crucial role. This study investigates the influence of work-life balance and work stress on job satisfaction, with psychological capital serving as a mediating variable among civil servants at the Regional Personnel Agency (BKD) of the Special Region of Yogyakarta (DIY). The population in this study consists of all BKD DIY employees, and the sampling technique employed is exhaustive sampling, resulting in a total of 85 respondents. Data were collected through the distribution of offline, hard-copy questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4 software. The results indicate that work-life balance has a significant positive effect on job satisfaction, while work stress has a significant negative effect. In addition, psychological capital significantly mediates the relationship between work-life balance and job satisfaction, as well as the relationship between work stress and job satisfaction. These findings highlight the importance of strengthening psychological capital to enhance job satisfaction among civil servants.
The Influence of Transformational Leadership on Job Satisfaction, Organizational Commitment and Human Resource Performance in Islamic Boarding Schools Sutanto, Hery; Utami, Yekti; Diantoro, Aris Kusumo
International Journal of Applied Business and International Management Vol 7, No 1 (2022): April 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v7i1.1446

Abstract

Support organizational performance requires a figure as the role model for the organization members. This research aims to investigate the influence of transformational leadership on job satisfaction, organizational commitment, and human resource performance. A survey method was used, in which primary data were obtained through questionnaires about transformational leadership, job satisfaction, organizational commitment, and human resource performance. The total number of samples is 56 respondents purposively selected based on the preset criteria. The data were descriptively and quantitatively analized by the SEM technique. The findings show that transformational leadership has a significant and positive influence on job satisfaction and organizational commitment. Job satisfaction and organizational commitment have a significant and positive influence on HR performance. Meanwhile, transformational leadership does not have a significant influence on HR performance, but it has a positive relationship. 
The Influence of Web Design Quality and Brand Image on Repurchase Intention with Customer Satisfaction as Mediating Variable Hadioetomo, Hadioetomo; Sukarno, Agus; Sutanto, Hery; Liestyana, Yuli; Haniyah, Izah Nur
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 2 (2026): JIMKES Edisi March 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i2.3885

Abstract

Technological and internet advancements have transformed entertainment consumption patterns, particularly through streaming platforms such as Netflix. Despite having a strong brand image, Netflix faces challenges in maintaining customer loyalty. This study aims to examine the influence of web design quality and brand image on customer satisfaction and repurchase intention, with customer satisfaction serving as a mediating variable. A quantitative approach was employed using an online survey. Data were collected from 104 Generation Z respondents in Yogyakarta who had active Netflix subscriptions, using purposive sampling. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The results indicate that web design quality and brand image positively affect both customer satisfaction and repurchase intention. Moreover, customer satisfaction was found to mediate the relationship between web design quality and brand image on repurchase intention, strengthening their effects. These findings highlight the critical role of digital platform quality and brand reputation in fostering user loyalty. The study recommends that streaming service providers enhance platform functionality and usability while maintaining a strong brand image to improve customer satisfaction and retention.