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All Journal MEDIA ELEKTRIKA Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) UTAMAX : Journal of Ultimate Research and Trends in Education SEMAR (Jurnal Ilmu Pengetahuan, Teknologi, dan Seni bagi Masyarakat) Infokes : Jurnal Ilmiah Rekam Medis dan Informasi Kesehatan Journal of Intelligent Computing and Health Informatics (JICHI) J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Indonesian Journal of Health Information Management (IJHIM) PELS (Procedia of Engineering and Life Science) Indonesian Journal of Health Information Management Services (IJHIMS)
Trismianto Asmo Sutrisno
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Journal : Journal of Intelligent Computing and Health Informatics (JICHI)

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Impact of Information and System Quality on User Satisfaction with Outpatient EMRs at RSKIA Sadewa, Indonesia Putri, Dela Astia; Sutrisno, Trismianto Asmo
Journal of Intelligent Computing & Health Informatics Vol 5, No 2 (2024): September
Publisher : Universitas Muhammadiyah Semarang Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jichi.v5i2.11845

Abstract

The use of electronic medical records (EMR) in outpatient services continues to increase, however, many hospitals still face challenges in ensuring optimal adoption and user satisfaction. Previous research suggests that issues related to information quality and system stability may hinder the effective use of EMRs, but not many studies have specifically analyzed these two factors in the context of regional hospitals. This study aimed to evaluate the effect of information and system quality on EMR user satisfaction in RSKIA Sadewa, Yogyakarta, and identify strategic improvement steps. Primary data were collected from 42 questionnaires distributed to EMR users, and 37 responses were analyzed using multiple linear regression. Results showed that system quality (β = 0.213, p < 0.05) and information quality (β = 0.199, p < 0.05) had a significant influence on user satisfaction, with a joint contribution of 81.1% (R² = 0.811). Although the system provided sufficient features, system reliability constraints and incomplete information negatively affected user experience. System menu optimization and regular training are proposed as strategic measures to improve operational effectiveness. The findings provide important insights for hospital managers and policymakers regarding the importance of strengthening IT infrastructure and data validation to support more effective EMR implementation. Further research is recommended to involve various hospitals in different contexts to expand external validity and provide more comprehensive recommendations for the healthcare sector.
Co-Authors - Suhartono -, Nur'aini Antik Pujihastuti Arfiah, Fauziah Nur Astri Sri Wariyanti Hidayah, Nani ira basuki Kurniawan, Henokh Sony Kusumawati, Erna Adita Nur'aini Putri, Dela Astia Sri Mulyono Sri Sugiarsi Sri Sugiarsi sri sugiarsi Surati Ningsih Susi Endrawati Toni Prahasto Wahid Salman Al Farizi Wariyanti, Astri Sri Wengker, Wengker Wulandari, Dewi Septiana Zakiyah, Erna -