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All Journal Jurnal Informatika Proceedings of KNASTIK Sisforma: Journal of Information Systems Jurnal Eksplorasi Karya Sistem Informasi dan Sains PROCEEDING IC-ITECHS 2014 Journal of Information System Sistemasi: Jurnal Sistem Informasi Jurnal Manajemen dan Bisnis Indonesia JURNAL REKAYASA TEKNOLOGI INFORMASI JUTEI (Jurnal Terapan Teknologi Informasi) JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Informatika Universitas Pamulang Jurnal Teknologi Sistem Informasi dan Aplikasi Journal of Economic, Management, Accounting and Technology (JEMATech) Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Business Management Journal Program Studi Manajemen Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Jurnal Informatika dan Sistem Informasi Jurnal Teknologi Informatika dan Komputer Teknika Abdiformatika: Jurnal Pengabdian Masyarakat Informatika Proceedings of The ICECRS Prosiding Seminar Nasional Universitas Ma Chung Jurnal ilmiah teknologi informasi Asia JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Rinabi Tanamal
Universitas Ciputra Surabaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences Other

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Journal : Proceedings of The ICECRS

 1 
Analisis Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan pada Platform Investasi Crownfunding berbasis Mobile Ardhityar Izaaz S; Rinabi Tanamal
Proceedings of The ICECRS Vol 2 No 1 (2019): Literacy based Character and Professionalism Enhancement for Educators in Facing
Publisher : International Consortium of Education and Culture Research Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (705.462 KB) | DOI: 10.21070/picecrs.v2i1.2390

Abstract

Investment is planting of assets carried out by company or individual. One of investment model is crowdfunding where collecting funds from large community so that significant funds are collected. Crowdfunding is managed by mobile application platform so that make easily accessed. To make customer investment, it is necessary through an investment provider. One of the important things of investment provider is service quality. Sometimes investment provider companies have problem in knowing the factor that can increase customer satisfication. This can make the company wrong in providing services needed by its customer.To find out the level of investor satisfication an analyse of factor that influence satisfication can be done. Factor of service quality can be used in the analyse. In service quality there are several factor namely tangibels, reliability, responsiveness, assurance and emphaty. In analysing used SPSS software to see the influence of these factors. After conducting research shows that service quality can affect customer satisfication, especially in the variables of reliability, responsiveness and tangibels that have significant influence. For the assurance and emphaty variables, they have an influence but not significantly. Therefore crowdfunding investment platform can implement aspects of service quality to influence their investor satisfication.
Co-Authors Abraham Agung Adhika Dwi Pramudita Adhika Dwi Pramudita, Adhika Dwi Adi Suryaputra Paramita Aditya Sugih Pangestu Alim Gunawan Alim Gunawan, Alim Alkent Alkent Andersen, Matthew Andiputra Andiputra Ardhityar Izaaz S Brandon, I Putu Budi Wijaya Christian Tanjono Christopher Adriel Citra, Caecilia Citra Citra, Joshua Ronaldo Daniel Deardo Damanik Daniel Martomanggolo Wonohadidjojo David B. Tonara David B. Tonara, David B. David Boy Tonara David Boy Tonara, David Boy Dendy, Livanty Efatania Devi Mawarni Evan Tanuwijaya Evelin Candratio Faisal Reza Sugma Prawira Fania Cecillia Felicia Graciella Felicia Gunadi Goldianus Solangius Mbete Hadi, Carren Pearl Hans Setiawan Hans Setiawan, Hans Hendrani, Edwin Hidajat, Calvin Chandra Indra Maryati Irawan, Valencia Elcheiana Ivan Sebastian Putra Ivan Sebastian Putra, Ivan Sebastian Johan Limantono Joshua Ronaldo Citra Kamila, Marcia Kartika Gianina Tileng Kevin Razak Kevin Suteja Kevin Suteja, Kevin Leonardo Jeffry Sutedjo Liliana Dewi Mahotma, I Putu Aldi Satria Marshel Aditya Prayoga Michael Androanto T Michelle Chandra Mourent, Jefferson Muhammad Daral Darullah Nathalia Minoque Kusuma Salma Rasyid Jr Nazarinus Artasawarga Purnomo Nazarinus Artasawarga Purnomo, Nazarinus Artasawarga Nisaul Fadila Nisaul Fadila Om A.I Simeru Ong Felycia Christiana Ong Felycia Christiana, Ong Felycia Piters, Michelle Njio Saddam Husein Dio Darmawan Salsabila, Dewi Salma Sonata Christian Stephanus Eko Wahyudi, Stephanus Eko Sutedjo, Leonardo Jeffry Theresia Ratih Dewi Saputri Tony Antonio Trianggoro Wiradinata Wendra Hartono Wijaya, Yohan William Augusta Hareka Yosua Candra Yosua Setyawan Soekamto Yovita Chandra, Kezia Yuliani Suhartono Yulianto, Stefanus Yulmy Satria Mandala Putra Yuwono Marta Dinata