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Rudy C. Tarumingkeng
Universitas Kristen Krida Wacana, Jl. Tanjung Duren Raya No.4 Jakarta Barat 11470
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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EFEK MEDIASI KEPUASAN PASIEN PADA PENGARUH KUALITAS LAYANAN DAN INOVASI LAYANAN TERHADAP NIAT BEROBAT KEMBALI DI RSUD KALABAHI Lalangpuling, Paskalia Chr; Tarumingkeng, Rudy C.; Saparso , Saparso
Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 2 No. 12 (2024): Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

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Abstract

Penelitian ini bertujuan menganalisis efek mediasi kepuasan pasien pada pengaruh kualitas layanan dan inovasi layanan terhadap niat berobat kembali di RSUD Kalabahi. Sampel penelitian diambil dari 160 pasien yang berobat atau pernah berobat di Rumah Sakit Umum Daerah Kalabahi. Data diperoleh melalui kuesioner yang disebarkan melalui google form. Teknik analisis yang digunakan adalah SEM-PLS (Structural Equation Model-Partial Least Square) dengan menggunakan software SmartPLS versi 3.3.2. Dari hasil analisis diperoleh bahwa kualitas layanan berpengaruh terhadap kepuasan pasien. Inovasi layanan berpengaruh terhadap kepuasan pasien. Kualitas layanan berpengaruh terhadap niat berobat. Inovasi layanan berpengaruh terhadap niat berobat. Kepuasan pasien berpengaruh terhadap niat berobat kembali. Kepuasan pasien tidak mampu memediasi pengaruh kualitas layanan terhadap niat berobat kembali. Kepuasan pasien tidak mampu memediasi pengaruh inovasi layanan terhadap niat berobat kembali. nilai R-square untuk variabel kepuasan pasien diperoleh nilai sebesar 0.118. Hasil ini menunjukan bahwa 12% variabel kepuasan pasien dapat dipengaruhi oleh variabel kualitas layanan sedangkan 88% dipengaruhi oleh variabel lain diluar yang diteliti. Begitupun untuk variabel niat berobat kembali diperoleh nilai sebesar 0.270. Hasil ini menunjukan bahwa 27% variabel niat berobat kembali dapat dipengaruhi oleh variabel kepuasan pelanggan, sedangkan 73% dipengaruhi oleh variabel lain diluar yang diteliti.
Learning Style Visual Strategies, Optimization of Visual Strategies to Enhance Learning Styles Differences: A Classroom Action Research (CAR) Saimima, Sarah Margaretha; Tarumingkeng, Rudy C.; Heryanto, Januar; Kusumadjaja, Maya Devi
Jurnal Inovasi Pendidikan MH Thamrin Vol. 9 No. 1 (2025): Jurnal Inovasi Pendidikan MH Thamrin
Publisher : LPPM Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jipmht.v9i1.2795

Abstract

The success of learning is not only determined by the teaching materials and the teacher's ability to convey information, but also depends greatly on how far the strategies used are able to accommodate the diversity of student characteristics, especially learning styles. In reality, students in the classroom have different learning preferences, some understand better through visual stimulation, auditory information, and some through physical movement or direct touch. This study aims to evaluate the effectiveness of visual activity-based learning strategies in accommodating the different learning styles of seventh-grade junior high school students. In the context of the diversity of student learning styles—be they visual, auditory, kinesthetic, or a combination of the three—an adaptive, engaging instructional approach is needed that is able to optimally facilitate individual needs. This study uses a Classroom Action Research (CAR) approach implemented in two cycles, with the application of visual strategies in the form of drawing and coloring activities integrated with mind mapping techniques to respond to the needs of visual, kinesthetic, and auditory or mixed students. The results showed an increase in student learning engagement from 88.6% in the first cycle to 99.33% in the second cycle. Students demonstrated active participation, increased self-confidence, and a stronger understanding of concepts. This strategy also encouraged the creation of an inclusive learning environment that was responsive to diverse learning styles. These findings emphasize the urgency of using visual strategies as a form of learning differentiation in heterogeneous classroom contexts, while enriching pedagogical approaches that holistically integrate students' cognitive, affective, and psychomotor aspects.
Co-Authors Boen Purnama Deni Iskandar Dudung Darusman Edward Chandra Ferdianto, Antonius Januar Heryanto Kartodihardjo, Hariadi Kusumadjaja, Maya Devi Lahandu, Jamlis Lalangpuling, Paskalia Chr Mulyamti, Hastin Suprihatin Mulyamti Pradhypta, Ignatius Christian Purnama, Desy Ranti, Benny Rismadi, Bambang Rowi, Roos Farieanna Saimima, Sarah Margaretha Saparso , Saparso Triyono Puspitojati