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Anticipating Bullying Against Ja'far Muslim Lingga Tiga Junior High School Yogi Nanda Saputra; Abdul Halim; Meisa Fitri Nasution
International Journal Of Community Service Vol. 2 No. 2 (2022): May 2022 (Indonesia - Malaysia)
Publisher : CV. Inara in Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v2i2.85

Abstract

In the midst of the rapid development of information and communication technology, it is undeniable that children who are still in school can access a lot of extensive information, one of which is about the problem of bullying. at school. Bullying behavior that occurs in schools is very diverse ranging from physical bullying, verbal bullying, social bullying and cyberbullying. The role of teachers in schools is also very important to minimize bullying in schools. In this research, the researcher distributed a questionnaire to be filled out by the socialization participants with a choice of answers agreeing or disagreeing. Researchers also during the socialization process gave several questions about bullying behavior to obtain supporting results regarding bullying behavior. The results of the research achieved in this study were that all socialization participants already knew what bullying was and it could be concluded that bullying is an action that students should avoid when at school because bullying can have a serious effect on victims of bullying.
PENGARUH SERVQUAL, HARGA DAN CUSTUMER EXPERIENCE TERHADAP KEPUASAN PELANGGAN COFFEE SHOP HDS: Service Quality, Price, Customer Experience, Customer Satisfaction Della Septiana; Meisa Fitri Nasution
BJRM (Bongaya Journal of Research in Management) Vol. 9 No. 2 (2026): BJRM (Bongaya Journal of Research in Management)
Publisher : LPPM STIEM BONGAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37888/bjrm.v9i2.964

Abstract

Customer satisfaction is of utmost importance for businesses operating in the food service industry amid today’s increasingly intense business competition. One strategic advantage for businesses regarding the importance of maintaining customer satisfaction is the long-term and cumulative benefits it yields. The purpose of this study is to determine the partial and combined effects of service quality, price, and customer experience on customer satisfaction at HDS Coffee Shop. This study is a quantitative descriptive research using a sample of 100 customers of Coffee Shop HDS in Cikampak, South Labuhanbatu Regency. Multiple linear regression analysis was employed for data analysis. The conclusion of this study is that the profile of respondents who are customers of Coffee Shop HDS consists of male customers belonging to Generation Z. The results indicate that service quality influences customer satisfaction; the price variable has a positive and significant effect on customer satisfaction; the customer experience variable influences customer satisfaction; and service quality, price, and customer experience collectively influence customer satisfaction