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All Journal Jurnal Akuntansi dan Ekonomika Journal of Economic, Bussines and Accounting (COSTING) Sketsa Bisnis JOURNAL OF APPLIED BUSINESS ADMINISTRATION Jurnal Inovasi Penelitian Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) IKA BINA EN PABOLO : PENGABDIAN KEPADA MASYARAKAT
Sumitro Sarkum
Universitas Labuhanbatu
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences Other

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Pengaruh Career Expectation, Work-Family Balance, Motivation, Incomes Terhadap Career advancement dengan Organizational Commitment Sebagai Variabel Intervening Putri Anggraini; Sumitro Sarkum; Novrihan Leily Nasution
Akuntansi & Ekonomika Vol 11 No 2 (2021): Jurnal Akuntansi dan Ekonomika
Publisher : Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jae.v11i2.2719

Abstract

Career progress of an employee is the result or work performance of employees who are assessed in terms of quality and quantity based on work standards determined by the organization. Optimal performance, namely performance that meets organizational standards and supports the achievement of organizational goals. In collecting this data using Accidental Sampling, which means that the sampling method involves random employees as the research sample. Using the Slovin formula with an error rate of 5%, The research sample totaled 399 respondents. Respondents in this study were employees who were in South Labuhanbatu Regency using Google Forms which the authors would later distribute on social media such as Facebook, WhatsApp and other social media.
Analisis Pengaruh Kompensasi, Motivasi, Lingkungan Kerja, Kepemimpinan Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Intervening Sumiatik Sumiatik; Sumitro Sarkum; Zuriani Ritonga
Akuntansi & Ekonomika Vol 11 No 2 (2021): Jurnal Akuntansi dan Ekonomika
Publisher : Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jae.v11i2.2720

Abstract

This study aims to analyze the effect of compensation, motivation, work environment, leadership on employee performance with organizational commitment as an intervening variable. Data collection in this study was conducted through a survey approach with quantitative descriptive research type by distributing questionnaires to 217 respondents. The data analysis tool used in this study was SPSS (Statistical Product Software Solution). The results of this study indicate that partially compensation, motivation, work environment, leadership have a significant effect on Organizational Commitment. Compensation, motivation, work environment and leadership have a positive and significant effect on employee performance, organizational commitment has a positive and significant effect on employee performance.
PRODUCT INNOVATION ON CUSTOMER SATISFACTION AND BRAND LOYALTY OF SMARTPHONE USERS Yuni Winarti; Sumitro Sarkum; Abd. Halim
JOURNAL OF APPLIED BUSINESS ADMINISTRATION Vol 5 No 2 (2021): Journal of Applied Business Administration - September 2021
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v5i2.3166

Abstract

This study investigates the effect of product innovation attributes (Relative advantage, Complexity, Compatibility, Trialability, and observability) on customer satisfaction and loyalty with experience as a moderator between customer satisfaction and brand loyalty. This study uses quantitative methods, using the help of SPSS 23, and uses a path analysis approach to determine the relationship between variables. Based on a sample of 100 people living in the Labuhan Batu Regency area, it was found that Relative advantage, Complexity, Compatibility, Trialability, and Observability had a positive effect on customer satisfaction. These results also found that the product innovation attribute was a major predictor of customer satisfaction. The results of the study reveal that loyal customers use smartphone services in accordance with and consistent with the given perceptions. In addition, the research results illustrate that customer satisfaction has a significant effect on brand loyalty. Furthermore, this study also found that experience significantly moderates customer satisfaction and brand loyalty. As a practical implication in good market competition, companies need to understand the needs of customers and provide added value to customers by providing innovative products. Innovation in a product can increase customer satisfaction and make customers commit to a brand. managers need to understand customer needs by creating value accordingly. This study is the first to investigate the relationship between product innovation attributes, customer satisfaction and experience as a moderator. Future research is expected to analyze the role of experience as an independent variable in influencing customer satisfaction and brand loyalty.
PENGARUH MOTIVASI, KUALITAS LAYANAN DAN ENVIRONMENT DENGAN PERSEPSI HARGA TERHADAP WORD OF MOUTH DAN REVISIT INTENTION Rosmina Rosmina; Sumitro Sarkum; Rizky Syahputra
Jurnal Inovasi Penelitian Vol 2 No 5: Oktober 2021
Publisher : Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/jip.v2i5.801

Abstract

Banyak faktor yang mempengaruhi berhasilnya suatu usaha UMKM. Antara lain seperti layanan, lingkungan, harga, motivasi, dan lainnya. Penelitian ini bertujuan untuk: 1) mempelajari peran motivasi, kualitas layanan serta lingkungan dan pengaruhnya terhadap monetary price dan behavior price, 2) menyelidiki apakah motivasi, kualitas layanan dan lingkungan dapat meningkatkan Word of mouth, 3)melihat dampak monetary price dan behavior price dipengaruhi word of mouth, 4)memahami efek monetary price dan behavior price pada konsumen untuk berkunjung kembali, dan 5)menyelidiki pengaruh dari word of mouth terhadap niat berkunjung kembali. Penelitian ini merupakan penelitian case study dengan populasi pengunjung caffe atau restoran di Labuan Batu Selatan. Hasil penelitian menunjukan bahwa adanya pengaruh secara langsung pada service quality terhadap monetary price, motivation berpengaruh langsung terhadap monetary price, motvation berpengaruh langsung terhadap behavior price, dan behavior price terhadap word of mouth.
Dampak Komunikasi E-WOM Dan Efek COVID-19 Pada Kepuasan Service escape Terhadap E-Shopping Behavior Weni Aprianti; Sumitro Sarkum; Abdul Halim

Publisher : Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (806.351 KB) | DOI: 10.35891/jsb.v8i2.2834

Abstract

English VersionThis study aims to determine the effect of the servicescape dimension, namely physical space, social interaction, safety elements on servicescape satisfaction, the effect of electronic word of mouth on servicescape satisfaction and the covid-19 situation moderating the relationship between electronic word of mouth and servicescape satisfaction and the effect of servicescape satisfaction on servicescape. e-shopping consumers. Collecting data in this study using accidental sampling technique samples, then distributed to 150 respondents. This research uses quantitative research methods, the data that has been collected is processed using the help of the SPSS 23 application and carries out a path analysis approach to determine the relationship between variables. Based on the research results, it is concluded that the dimensions of the servicescape are physical space, social interaction and safey element significantly affect servicescape satisfaction. Electronic word of mouth affects servicescape satisfaction. The covid-19 situation significantly moderates the relationship between electronic word of mouth and servicescape satisfaction. as well as servicescape satisfaction and e-shopping consumer behavior can have a positive and significant effect. Versi Indonesia Penelitian ini bertujuan untuk mengetahui pengaruh dari dimensi servicescape yaitu physical space, social interaction, safety element terhadap kepuasan servicescape, pengaruh electronic word of mouth terhadap kepuasan servicescape serta situasi covid-19 memoderasi hubungan antara electronic word of mouth dan kepuasan servicescape serta pengaruh kepuasan servicescape terhadap konsumen e-shopping. Pengambilan data dalam penelitian ini menggunakan sampel teknik accidental sampling, kemudian disebarkan kepada 150 responden. Penelitian ini menggunakan metode penelitian kuantitatif, data yang telah terkumpul diolah dengan menggunakan bantuan aplikasi SPSS 23 dan melakukan pendekatan path analysis untuk mengetahui hubungan antar variabel. Berdasarkan hasil penelitian diambil kesimpulan bahwa dimensi servicescape yaitu physical space, social interaction dan safey element secara signifikan mempengaruhi kepuasan servicescape. Electronic word of mouth berpengaruh terhadap kepuasan servicescape. situasi covid-19 signifikan memoderasi hubungan antara electronic word of mouth dan kepuasan servicescape. serta kepuasan servicescape dan perilaku konsumen e-shopping dapat berpengaruh positif dan signifikanStudi ini dilaksanakan untuk mengidentidikasi elemen penting yang berpengaruh terhadap kinerja karyawan. Elemen-elemen tersebut berfokus pada pelatihan dan pengembangan, rekrutmen dan seleksi, kepuasan kerja dan motivasi. Perolehan sampel menggunakan teknik purposive sampling terhadap 260 karyawan hotel berbintang empat di Kota Batam dan diuji melalui aplikasi Smart PLS 3.0. Hasil pengujian menunjukkan pengaruh yang signifikan positif dari elemen penting tersebut terhadap kinerja karyawan. Motivation sebagai variabel mediasi, juga memiliki dampak yang signifikan positif terhadap kinerja karyawan. Hasil ini akan berguna bagi Manajemen Hotel untuk mempertahankan dan meningkatkan kinerja karyawan. Kata Kunci: Pelatihan dan pengembangan, Rekrutmen dan Seleksi, Kepuasan Kerja, Motivasi, Kinerja Karyawan.
Peran Transportasi Online di Masa Pandemi: Studi Kasus Gojek Di Medan Sumitro Sarkum; Abd. Rasyid Syamsuri
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 8, No 3 (2021): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v8i3.500

Abstract

On June 1, 2020, the Indonesian government implemented a new standard in the midst of the COVID-19 pandemic. Despite the fact that large-scale social restrictions are in place, Medan City permits online motorcycle taxi drivers to carry people. Additionally, the epidemiological factors that have contributed to the drop in the number of positive cases are less than 50%. This study uses Gojek Medan in the New Normal Covid-19 to investigate how consumers decide which online transportation services to use depending on price, trust, and advertising. Users that have transacted through the Gojek application make up the study's demographic, and the sample size of 52 respondents represents this population. Utilizing quantitative data analysis is the study methodology. Part of the study's findings indicate that the factors Price, Trust, and Promotion have a favorable and significant impact on Medan's Gojek Online Consumer Decisions. Price, Trust, and Promotion can all be used to explain consumer decisions, according to a value of 61.3 percent found by assessing the coefficient of determination adjusted for adjusted R square. While other characteristics that were not looked at in this study can account for the remaining 38.7%, which could serve as a research topic for future studies
Pengaruh Implementasi Harga, Word Of Mouth Dan Citra Perusahaan Dalam Keputusan Pembeli Di Cfc Rantauprapat Khairunniyar Harahap; Sumitro Sarkum; Meisa Fitri Nasution
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 3 (2023): Juni 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i3.1097

Abstract

Kemajuan teknologi dapat mempengaruhi dunia usaha yang perkembangannya juga mengalami peningkatan dan persaingan usaha yang semakin kompetitif. Akibat dari persaingan tersebut terdapat hubungan antara produsen dengan konsumen. Jumlah sampel ditetapkan sebanyak 96 responden dengan pengumpulan data melalui penyebaran kuesioner. Hal ini bertujuan untuk mengetahui penerapan harga, word of mouth dan citra perusahaan berpengaruh terhadap keputusan pembeli pembeli California Fried Chiken (CFC) Rantauprapat. Secara parsial harga berpengaruh positif dan signifikan terhadap keputusan konsumen CFC Rantauprapat. Secara parsial word of mouth tidak mempengaruhi keputusan pelanggan CFC Rantauprapat. Secara parsial citra perusahaan berpengaruh positif dan signifikan terhadap keputusan pelanggan CFC Rantauprapat. Secara simultan variabel harga, word of mouth, dan citra perusahaan secara bersama-sama berpengaruh terhadap keputusan konsumen CFC Rantauprapat.
Implementasi Peraturan Daerah Nomor 6 Tahun 2008 Terhadap Usaha Industri Di Kabupaten Labuhanbatu Sumitro Sarkum; Maya Jannah; Nimrot Siahaan
JURNAL PKM IKA BINA EN PABOLO Vol 1, No 1: Pengabdian Kepada Masyarakat | Januari 2021
Publisher : IKA BINA EN PABOLO : PENGABDIAN KEPADA MASYARAKAT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/ikabinaenpabolo.v1i1.4539

Abstract

The problem raised in this paper is how to regulate the granting of permits in the laws and regulations relating to the granting of industrial business licenses in Labuhanbatu Regency, how to procedure for granting industrial business licenses in Labuhanbatu Law No. 6/2008 by Labuhanbatu Regency government, the method used in This writing is using normative legal research conducted with research data dissemination. The granting of industrial business licenses by local governments is one of the supporting factors for regional development, because by granting business licenses, levies on regions are increasing and the cost of fees can be a fund for the regions in carrying out regional development efforts. Legislation related to Industrial Business licenses are as follows: Law No. 3 of 2014 concerning Industry, Government Regulation Number 13 of 1995 jo Government Regulation Number 107 of 2015 concerning Industrial Business Permits, Minister of Industry Regulation Number 41/M-IND/Per/6/2008 jo regulation of the Minister of Industry Number 81/M-IND/Per/10/2014 concerning the provisions and procedures for granting Industrial business licenses, expansion permits and registration marks, regulation of the minister of industry number 05/M-IND/Per/2/2014 concerning procedures, Granting of Industrial Estate Business Permits and Industrial Estate Extension Permits. The procedure for obtaining an Industrial Business Permit is by: The applicant takes care of the recommendation letter from the local lurah and sub-district head and completes other required documents; Applicant fills out the Industrial Business Permit application form available at the Labuhanbatu Regency Licensing Services Office; The applicant submits the completed application form and other administrative requirements; Furthermore, officers will check or inspect the company location. If passed the inspection and other administrative documents have been declared complete, the Industrial Business License will be issued and the applicant can take it at the Labuhanbatu Licensing Service Office.
Penetapan Tarif Pajak UMKM di Indonesia: Sebuah Tinjauan Hukum Dalam Perspektif Filosofis, Yuridis Dan Sosiologis Sumitro Sarkum; Bernat Panjaitan
JURNAL PKM IKA BINA EN PABOLO Vol 2, No 1: PENGABDIAN KEPADA MASYARAKAT | JANUARI 2022
Publisher : IKA BINA EN PABOLO : PENGABDIAN KEPADA MASYARAKAT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/ikabinaenpabolo.v2i1.4540

Abstract

Tujuan dari penelitian ini adalah untuk menganalisa regulasi peraturan pemerintah dalam menetapkan pajak UMKM di Indonesia dan bagaimana kebijakan pada UMKM. Pendekatan yang digunakan ditinjau dari berlakunya hukum dalam perspektif filosofis, yuridis dan sosiologis. Perspektif tersebut digunakan untuk mengetahui apakah dengan berlakunya peraturan tersebut sudah sesuai dengan cita-cita hukum, kaidah pembentukan dan efektifitas hukum bagi UMKM.
Political Corporate Social Responsibility in Indonesia: Is A Collaboration Sumitro Sarkum
JURNAL PKM IKA BINA EN PABOLO Vol 3, No 1: PENGABDIAN KEPADA MASYARAKAT | JANUARI 2023
Publisher : IKA BINA EN PABOLO : PENGABDIAN KEPADA MASYARAKAT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/ikabinaenpabolo.v3i1.4541

Abstract

Practice-Political CSR companies in Indonesia cultivate a niche that leads to a corporate charity so that CSR becomes a political phenomenon in collaboration with the government. CSR politics that should be integrated in the hierarchy of companies as their management strategies and policies remains to be underestimated by most businesses in Indonesia. The essence and significance of CSR is still not fully readable by business people, so CSR itself is just an implementation of the demands of society. The purpose of this study is to examine the politics of Corporate Social Responsibility in Indonesia. Conventionally, corporate social responsibility is closely related to the achievement of sustainable economic activities. Sustainability of economic activities is not only related to social responsibility but also related to corporate accountability to society and the nation. The implementation of social responsibility is not based on a force by the society, government or other parties, but it is sourced from the intention, commitment and business behavior that drives the implementation. This research method uses qualitative approach that is literature search about CSR politics in Indonesia. The method of tracking corporate social responsibility is a qualitative approach which is observed through publications on the issue of corporate social responsibility and its life cycle. The data collected is expressed in the form of statements aimed at understanding social phenomena from a perspective. This research method is also used to understand rational reality as subjective reality especially CSR politics in Indonesia. The results show that the obligation to implement CSR is interpreted by imaging to gain legal and social legitimacy that makes the economic dependence on ignorance of the true meaning and paradigm of CSR. Corporate social responsibility is just a program of assistance to avoid a force from other parties as a tool to form a good image, without any ongoing empowerment towards a better direction in accordance with the business ethics paradigm.
Co-Authors Abd. Halim Bernat Panjaitan Elvina, Elvina Khairunniyar Harahap Maya Jannah Meisa Fitri Nasution Nimrot Siahaan Novrihan Leily Nasution Putri Anggraini Risma Afrida Ritonga Rizky Syahputra Rosmina Rosmina Sumiatik Sumiatik Weni Aprianti Yuni Winarti Zuriani Ritonga