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Imbuh Rochmad
Universitas Pramita Indonesia, Indonesia
Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Social Sciences Other

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Journal : Universal Journal of Science and Technology

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Hospitals Cusptomer e-loyalty: How The Role of e-service quality, e-recovery service quality and e-satisfaction ? Syahril Syahril; Manorang Sihotang; Rastanto Hadinegoro; Eva Sulastri; Imbuh Rochmad; Yoyok Cahyono; Agus Purwanto
UJoST- Universal Journal of Science and Technology Vol. 1 No. 1 (2022): March 2022
Publisher : Faculty of Science and Technology University of Pramita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (410.27 KB) | DOI: 10.11111/ujost.v1i1.56

Abstract

The results of this study are expected (1) For the scientific aspect, the results of this study are useful for enriching empirical findings regarding the issue of E-Satisfaction and E-Loyalty, it is hoped that conceptual foundations can be found that have methodological implications regarding the delivery of E-Satisfaction and E-Loyalty. (2) For practical purposes, the results of this study can reveal useful information for the provision of quality services on E-Service Quality, and (3) For further researchers, research can encourage further researchers to find other variables that have a dominant influence on E-Service Quality, Satisfaction and customer E-Loyalty. Management Information System and E-commerce where Hospitals have provided E-commerce facilities which include the use of information technology and product marketing. Where this research has the meaning that the current marketing management of Hospitals cannot be separated from the use of technology packaged in the form of E-commerce transactions. Hospitals that have done this can be superior or competitive compared to similar companies that still transact manually, however, such Electronic-based services must be able to satisfy customers by reducing complaints submitted by consumers.
Co-Authors Abdurohman, Abdurohman Agus Purwanto Agus Purwanto Ali Mustofa Dewiana Novitasari Eva Sulastri Hamonangan Girsang Indah Sri Wahyuni Indah Sri Wahyuni Irwansyah Irwansyah Khaerul Fahmi Lutfiansyah, Yopi Manorang Sihotang Masduki Asbari Novrisal, Dimas Popong Suryani Rastanto Hadinegoro Setiyo Budiyanto Silviana Windasari Suheri, Suheri Sulastri, Eva Syahril Syahril Wanto Wanto Wikrama Wardana Yoyok Cahyono Yundari, Yundari