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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI JURNAL LPPM BIDANG EKOSOSBUDKUM Journal of Asean Studies on Maritime Issues

Johan Tumiwa

University of Sam Ratulangi Manado

Author-ID : 406781

Earth & Planetary Sciences Economics, Econometrics & Finance Education

Published : 24 Documents Claim Missing Document

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EVALUATING THE SERVICE QUALITY OF BNI MANADO AUTOMATED TELLER MACHINE (ATM) USING IMPORTANCE AND PERFORMANCE ANALYSIS (IPA) Baroleh, Zefanya Fernando; Tumiwa, Johan
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 4, No 2: JE Vol.4 No.2 (2016) Hal. 266-394
Publisher : Universitas Sam Ratulangi

One of the innovation from bank industry is Automated Teller Machine (ATM). With the increasing number of customer using the facilities of ATM, the service quality of ATM should be improve. This research is conducted in order to analyze the importance of service quality and how is the performance of the service quality of BNI Manado ATM using Importance and Performance Analysis. There are 50 users of BNI ATM Manado taken as the sample of this research by using purposive sampling./Result of this research reveals that the behavior of the ATM staffs is the only attributes that is very important and the performance level is also high while others attributes have high importance but low performance, low importance but high performance and low importance along with low performance. From that result, the researcher suggests that the management of BNI Manado should allocating and focusing the resources of unimportant attributes to the more important attributes. Keywords: service quality, importance and performance analysis, bank

THE INFLUENCE OF SERVICE QUALITY TOWARDS TO CUSTOMER SATISFACTION (STUDY AT BPR PRISMA DANA MANADO) Rompas, Pamela Christania; Lapian, Joyce; Tumiwa, Johan
Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 4, No 1 (2016): JE Vol.4 No.1 (2016) Hal. 1486-1604
Publisher : FEB Universitas Sam Ratulangi Manado

Service is the most important aspect in the banking sector. Customer satisfaction is one of the objectives of marketing activities in the marketing of goods and services for public consumption. A company can improve customer satisfaction by maximizing the care and services eliminate tedious and troublesome. This study aimed to examine the effect of Quality of Service to Customer Satisfaction, and to identify the variables that the dominant influence on customer satisfaction. The method used associative and data analysis techniques are Multiple Linear Regression to analyze the influence of assurance, empathy, reliability, response, as the reality of service quality variables for Customer Satisfaction. Results of Assurance, Empathy, Reliability, response, and the fact has a significant influence on customer satisfaction in BPR Prisma Dana Manado together. Guarantee a significant effect on customer satisfaction. Suggestions can be concluded that management BPR Prisma Manado Fund should consider Assurance, Empathy, Reliability, response, and the fact that a significant effect on customer satisfaction. Keywords : service quality, customer satisfaction, rural banks

ANALISIS KINERJA KEUANGAN DENGAN MENGGUNAKAN METODE ECONOMIC VALUE ADDED (EVA) PADA PERUSAHAAN PLASTIK DAN KEMASAN YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE TAHUN 2011-2015 Adiguna, Irena Neysa; Murni, Sri; Tumiwa, Johan
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 5, No 2 (2017): JE VOL. 5 No. 2 (2017) HAL. 363 - 486
Publisher : Universitas Sam Ratulangi

Â ABSTRAK: Setiap perusahaan yang didirikan bertujuan untuk memperoleh keuntungan atau laba dan memaksimalkan kekayaan dari pemegang sahamnya. Salah satu cara yang dapat dilakukan perusahaan untuk mencapai tujuan tersebut yaitu dengan mengukur kinerja keuangan perusahaan. Pengukuran kinerja keuangan dapat dilakukan dengan metode Economic Value Added (EVA). Adapun tujuan dari penelitian ini adalah untuk mengukur kinerja keuangan dengan menggunakan metode EVA. Sampel yang digunakan sebanyak 10 perusahaan plastik dan kemasan yang terdaftar di Bursa Efek Indonesia. Hasil penelitian menunjukkan 5 perusahaan mempunyai nilai EVA negatif, 1 perusahaan bernilai positif dan 4 perusahaan lainnya bernilai positif dan negatif ditahun tertentu.Kata Kunci : Kinerja Keuangan, Economic Value Added (EVA)

A QUALITATIVE RESEARCH OF CLASH OF CLANS ONLINE GAME AND ITS RELATION WITH EMPLOYEE PERFORMANCE IN PT. HONDA REMAJA JAYA MOBILINDO Mawey, Stevie N.; Tumiwa, Johan
Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 4, No 2 (2016): JE Vol.4 No.2 (2016) Hal. 395-517
Publisher : FEB Universitas Sam Ratulangi Manado

Clash of clans online game recently gain much attention from many people. Many research convinced that online game have negative effects on employee performance. Playing online game at work is not discouraged there is evidence that work hours increases productivity and that online game can be beneficial. This research is designed to clearer image and deeper understanding that online game could reduce stress while break hours. The method used in this research is the qualitative research methodology with case study research approach which will provide a descriptive insight about clash of clans online game and its relation with employee performance. The data for this research were gathered from observation, interviews, and documents, with 10 people participant in PT. Honda Remaja Jaya Mobilindo to get a comprehension about clash of clans online game. In the finding, there are several perspective about clash of clans online game but the main point is playing clash of clans online game in break hours could reduce stress. The employee should use break time to playing online game in order for reduce stress in work place. Keywords: clash of clans, game online, employee performance

COMPARISON ANALYSIS BETWEEN MALE AND FEMALE OF CONSUMER PURCHASE BEHAVIOR OF YAMAHA MIO Pakasi, Alfa; Tumiwa, Johan
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 4, No 1 (2016): JE Vol.4 No.1 (2016) Hal. 974-1096
Publisher : Universitas Sam Ratulangi

Humans have many needs and wants that they must fulfill in his life. Motorcycles is one requirement that must be met to be used as a means of transportation. Male and female have their own criteria for selecting the type of motorcycle they want. Male and female have different decision-making to buy a motorcycle. The method used in this research is the method of comparative data, collecting data through questionnaires, data analysis methods (validity and reliability), hypothesis testing and independent sample t-test. The results showed a significant difference between male and female in the purchasing behavior of consumers towards Yamaha Mio. Yamaha Mio sellers should consider offering their products for men and women differently. Keywords: decision making, consumer purchase behavior

ANALYSIS OF FINANCIAL PERFORMANCE BEFORE AND AFTER SPIN-OFF IN PT. BNI (PERSERO) TBK Tanawal, Alfian Ryan Henry; Tumiwa, Johan
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 2, No 3 (2014): Jurnal EMBA, HAL 598 - 726
Publisher : Universitas Sam Ratulangi

Many company must have the own competitive advantage in order to survive in its environment, actually after the global economic crisis. To keep survive and living in that global competition, commonly every company has built their own strategies as well as gather a profit maximization. Over the past decade, merger, acquisition, spin-off and other forms of expansion in operations have declined sharply, and many conglomerates have resorted to downsizing and focusing their businesses on their core competencies Some corporate take the spin-off decision to gain the more benefit. The purpose of this research is to analyze whether there is significant difference on financial performance of PT. BNI Tbk (Persero) before and after spin-off with PT. BNI Syariah in 2010. This research is comparative study. This current research has used judgment sampling method. This research concern on BNI spin-off in 2010, and then the research needs three years data before and three years data after 2010. The Paired Samples T-Test is deployed to accomplish the researchâ€™s objectives. From nine variables that have been tested with this researchâ€™s tools, six of those variables show the significant different after BNI did spin-off, and three of them show there is no significant different. PT. BNI Tbk (Persero) should concern about a spin-off policy, since there is a significant difference on ROA, ROE, current ratio, CAR, OEOI and EPS before and after spin-off. Keywords: spin-off, financial, fundamental factor

THE EFFECT OF BRAND EQUITY ON CONSUMER BUYING BEHAVIOR IN STARBUCKS MANADO TOWN SQUARE Koapaha, Janet Devina; Tumiwa, Johan
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 4, No 1 (2016): JE Vol.4 No.1 (2016) Hal. 1097-1220
Publisher : Universitas Sam Ratulangi

Brand equity is an intangible value of brand that may lead to premium pricing. Nowadays, there are so many coffee shops in Manado, whether they are traditional or modern ones. Each coffee shop has their own popularity that makes the competition within the industry even tighter day by day, including Starbucks which is known for having high brand equity. The study aimed to analyze the effect of brand equity on consumer buying behavior in Starbucks Manado Town Square (MTS). This research was done by using quantitative method, and processed using multiple regression analysis. The data were gathered from 100 respondents. The result shows that all the variables of brand equity simultaneously influence the consumer buying behavior in Starbucks Manado Town Square. Brand awareness, perceived quality, and brand loyalty have significant and positive influence on consumer buying behavior in Starbucks Manado Town Square, whereas brand association has no significant and positive influence on consumer buying behavior in Starbucks Manado Town Square. For the company management, it is recommended to improve brand equity so it can be the first choice of coffee shop in consumersâ€™ mind. Â Keywords: brand equity, brand awareness, consumer buying behavior

THE EFFECT OF BRAND IMAGE, PERCEIVED PRCE, AND PERCEIVED QUALITY ON CONSUMERSâ€™ PURCHASE DECISION OF PONDâ€™S SKIN CARE PRODUCT Cahyani, Nidia Sri; Lapian, S L.H.V.J; Tumiwa, Johan
Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 5, No 2 (2017): JE VOL. 5 No. 2 (2017) HAL. 235 - 362
Publisher : FEB Universitas Sam Ratulangi Manado

Abstract:Beauty has been one of the important things for women. Nowadays, the use of skin care such as mouisturizer have become their daily routines, some of them are use skin care products from beauty clinics also use products that sale in the supermarket. The aims of this study are to analyze the effectÂ of brand image, perceived price, and perceived quality on consumersâ€™ purchase decision of Pondâ€™s skin care product. This reserach is causal type of research which uses primary data obtained through questionnaires and uses Ordinal Regression Analysis. The population observed is people in Manado who have used Pondâ€™s skin care product with 100 respondents as the sample size. The result of this study shows that brand image, perceived price, and perceived quality have significant effects on consumersâ€™ purchase decision. For recommendations, the company must keep maintaining and improve their brand image, price, and the quality of produc Pondâ€™s.Keywords:brand image, perceivedprice, perceived quality, consumer purchase decision

ANALYZING THE SERVICE QUALITY OF TOYOTA TENDEAN WORKSHOP (CV KOMBOS) USING IMPORTANCE AND PERFORMANCE ANALYSIS (IPA) Ticonuwu, Feradha; Lapian, Joice; Tumiwa, Johan
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 5, No 2 (2017): JE. VOL 5 NO 2. (2017). HAL 847
Publisher : Universitas Sam Ratulangi

ABSTRACT: Service quality is an important factor in customer service. Customers service expectation from past experiences and marketing communications make customer satisfy with the service quality. Car is an important thing that is thought to help facilitate human life. Since the means of transportation is discovered, movement of human life becomes more easy and dynamic. More importantly, the car should be in service at the dealership workshop in order to comfort and stability of the car maintained. CV. Kombos in PT. Hasjrat Abadi Manado Tendean street give service like change oil , tune up , repair body and engine cars , and after sales service monthly regularly.The aim for this study is to analyze the service quality of Toyota Tendean Workshop (CV.Kombos) using Important and Performance Analysis. This research has identified 10 elements of service quality attributes which are: The facilities and tools , the comfortable of waiting room , the quick service , staff able explain about product or damage , staff can provide solution , the quickest workers handle the customer complaints , safety products , customer trust , staff understand customer needs , staff provide simplicity.Â Keywords: Service quality , Importance and Performance Analysis

THE INFLUENCE OF PERCEIVED RISK ON PURCHASE POSTPONEMENT OF PRIVATE LABEL BRAND PRODUCT AT HYPERMART Wijaya, Steven; Mekel, Peggy A.; Tumiwa, Johan
Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 2, No 3 (2014): Jurnal EMBA, HAL 361 - 476
Publisher : FEB Universitas Sam Ratulangi Manado

Marketers nowdays focus on product attributes to satisfy the consumer needs and wants, most of them able to deliver the product value in consumer mind and success in triggering purchase decision, but unfortunately some marketers face the problem that consumer may perceived some risk on their product and can lead to purchase postponement by the consumer. The questions to be adressed in this research are,Â do consumers perceived risk exist on private label brand product offered by Hypermart with Value Plus trademark and do the perceived risk influence purchase postponement. The objectives of this research are to analyze the perceived risk factor in influencing purchase postponement of Hypermart private label brand product in Manado and identify which type of perveived risk that have the most significant effect on purchase postponement. Multiple Linear Regression Analysis choosen as the tool to reveal the associational of two or more variable in this research. From the examination of 100 respondents the research shows Perceived Risk factor which are Functional Risk, Physical Risk, and Financial Risk has significant effect on purchase postponement of Hypermart private label brand product. Therefore, Hypermart should be considering a strategy to minimize the risk perceived by consumer in order to trigger consumer not to postpone their purchase decision. Keywords: functional risk, physical risk, financial risk, purchase postponement

Co-Authors Adiguna, Irena Neysa Alfa Pakasi, Alfa Alfian Ryan Henry Tanawal Anggi To Ateng, Hana Febrina Cahyani, Nidia Sri Carolus Paulus Paruntu Dave Danie Lie, Dave Danie Desmianti Tangiduk, Desmianti Tangiduk Farlane S. Rumokoy Frederik G. Worang, Frederik G. Janet Devina Koapaha, Janet Devina Johanis, Kelly Kawet, Octodavid Landjang, Xenia I. S. Lapian, Joice Lapian, S L.H.V.J Lavenia Soriton, Lavenia Ni Wayan Surina, Ni Wayan Pamela Christania Rompas, Pamela Christania Paulina Van Rate Paulus Kindangen Peggy Adeline Mekel Rivo Christian Kumowal, Rivo Christian S.L.H.V Joyce Lapian Sifrid S. Pangemanan Sri Murni Steven Wijaya Stevie N. Mawey, Stevie N. Ticonuwu, Feradha Zefanya Fernando Baroleh, Zefanya Fernando

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