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Analisis Kualitas SDM dan Layanan Keagenan Perusahaan Pelayaran Nasional di Indonesia Sugiyanto Sugiyanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 2 (2021): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

This study aims to analyze the quality of domestic ship agency human resources at PT PELNI (Persero) Tanjung Priok Branch using descriptive methods and quantitative descriptive analysis techniques and reliable questionnaires. The results of the research data above, namely the variable X regarding the quality of human resources owned by PT PELNI (Persero) Tanjung Priok Branch as many as 53% answered doubt, while in the Y variable regarding Agency Services for ship agency customers, 30% answered. So it can be denied that the quality of human resources affects the agency services of domestic vessels at PT Pelni (Persero) Tanjung Priok Branch. The performance of the agency service quality of PT PELNI (Persero) Tanjung Priok Branch has decreased due to the lack of expertise possessed by the employees who serve it. So that to improve the quality of the agency owned by the company, it is necessary to pay attention to things such as: Training aimed at increasing knowledge, skills and attitudes, good communication coordination between colleagues, superiors, subordinates and customers, division of job duties, speed of agency services and accuracy of reporting and Network marketing enhancement.

THE IMPACT OF POTENTIAL MARKET TOWARDS SHIPPING CARGO VOLUME SURVEY TO EASTERN INDONESIA Honny Fiva Akira Sembiring; Diana Eka Risky; Sugiyanto Sugiyanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 2 (2018): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i2.838

The aim of this study is to determine and analyze the impact of potential market towards shipping cargo volume. The lack of modes of transport cause high cost of shipping goods to the eastern Indonesian region. It forces people in Eastern Indonesian region become consumptive. The potential market in Eastern Indonesian region is very large and still very possible to be explored deeper that could be an opportunity for PT AP Logistik Surabaya to attract the customers. This research used both methods of data analysis using simple linear regression analysis, correlation analysis, determinant coefficient analysis and hypothesis testing. The sample was 80 respondents taken from PT AP Logistik Surabaya customer who ship their cargo to Eastern Indonesian region. From the analysis and discussion shows the impact of potential market towards shipping cargo volume which is indicated by a simple linear regression equation is Y = 32,251 + 0.456X, if the Potential Market (X) value is zero (0) or constant, the value of Shipping Cargo Volume (Y) will equal by 32,251. Based on the analysis of the correlation coefficient r = 0,483, meaning that there is influence between (X) and (Y) positive direction and moderate correlation. Determinant coefficient test shows 20.3%, while the remaining is 76.7% which is explained by other variables or factors that is not included in this model. The test result shows that the hypothesis is tscore >ttable (4.8712 > 1.665). Then, H0 is rejected and H1 is accepted. This means that there is significant relationship between potential market towards shipping cargo volume.

Kualitas Layanan Inaportnet pada Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas I Eka Sukmawati; Dian Lieska Ocviany; Indarno Sugeng Rahardjo; Mahardhika Andiansyah; Marthaleina Ruminda; Yosi Pahala; Sugiyanto Sugiyanto; Devi Ratnasari
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 9, No 1 (2022): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v9i1.915

This research aims at determining the quality of Inaportnet services by comparing service performance and service user expectations. A quantitative approach with the Importance Performance Analysis (IPA) method was used with a saturated sample of 23 respondents. Primary data was collected by distributing questionnaires. The analysis was carried out to determine the suitability of service performance to the expectations of service users which is described through the IPA Matrix in the form of a Cartesian diagram. The results showed that the total level of conformity was 94.46% so the suitability of the overall service performance was still below the expectations of service users. However, judging by the Interpretation Guidelines, the level of suitability of service users was very satisfied. Gap analysis was used to find out whether there was a gap in service at the Port in Banten by looking for the difference in the value of performance and the value of importance (expectations). The results of the Gap Analysis calculation (gap score) showed that each item of the instrument was negative, which means that it still needs to be reviewed and improved on each item of the instruments

Kualitas Layanan Inaportnet pada Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas I Eka Sukmawati; Dian Lieska Ocviany; Indarno Sugeng Rahardjo; Mahardhika Andiansyah; Marthaleina Ruminda; Yosi Pahala; Sugiyanto Sugiyanto; Devi Ratnasari
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 9, No 1 (2022): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v9i1.915

This research aims at determining the quality of Inaportnet services by comparing service performance and service user expectations. A quantitative approach with the Importance Performance Analysis (IPA) method was used with a saturated sample of 23 respondents. Primary data was collected by distributing questionnaires. The analysis was carried out to determine the suitability of service performance to the expectations of service users which is described through the IPA Matrix in the form of a Cartesian diagram. The results showed that the total level of conformity was 94.46% so the suitability of the overall service performance was still below the expectations of service users. However, judging by the Interpretation Guidelines, the level of suitability of service users was very satisfied. Gap analysis was used to find out whether there was a gap in service at the Port in Banten by looking for the difference in the value of performance and the value of importance (expectations). The results of the Gap Analysis calculation (gap score) showed that each item of the instrument was negative, which means that it still needs to be reviewed and improved on each item of the instruments

Determinasi Preferensi Penumpang Dimediasi Loyalitas Penumpang dan Dimoderasi Implementasi Kebijakan Transportasi Darat Sugiyanto; Rully Indrawan; Francis Tantri; I Made Suraharta
JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL Vol. 5 No. 6 (2024): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Oktober - November 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v5i6.3081

Tujuan dari penelitian ini yaitu untuk mengetahui pengaruh Inovasi, kualitas layanan dan kepuasan penumpang terhadap preferensi penumpang yang dimediasi oleh loyalitas penumpang dan dimoderasi implementasi kebijakan transportasi darat. Metode yang digunakan dalam penelitian ini yaitu Kuantitatif. Alat analisis yang digunakan dalam penelitian ini meliputi IBM SPSS Statistics versi 26. Aplikasi tambahan meliputi AMOS versi 24. Populasi dalam penelitian ini diperoleh dari seluruh pengguna layanan transportasi darat antar provinsi yang ada di pulau jawa khususnya di Kota Jakarta, Kota Solo, Kota Jogyakarta, Kota Surabaya dan Kota Malang. Teknik pengambilan sampel yang digunakan dalam penelitian ini yaitu teknik purposive sampling dengan metode judgement non-probability sampling. Uji yang dilakukan dalam penelitian ini Confirmatory Factor Analysis, Convergent Validity, Average Variance Extracted, Discriminant Validity dan Construct Reliability. Hasil dan penelitian ini meliputi: 1) Inovasi produk berpengaruh signifikan terhadap preferensi penumpang; 2) Kualitas layanan tidak berpengaruh signifikan terhadap preferensi penumpang; 3) Kepuasan penumpang berpengaruh signifikan terhadap preferensi penumpang; 4) Loyalitas penumpang berpengaruh signifikan terhadap preferensi penumpang; 5) Inovasi produk berpengaruh signifikan terhadap loyalitas penumpang; 6) Kualitas layanan tidak berpengaruh signifikan terhadap loyalitas penumpang; 7) Kepuasan penumpang berpengaruh signifikan terhadap loyalitas penumpang; 8) Implementasi kebijakan transportasi darat berpengaruh signifikan terhadap preferensi penumpang; 9) Implementasi kebijakan transportasi darat dapat memoderasi arah pengaruh inovasi produk terhadap preferensi penumpang; dan 10) Implementasi kebijakan transportasi darat tidak dapat memoderasi arah pengaruh kualitas layanan terhadap preferensi penumpang.

Analysis Assessment, Training and Counseling on Employee Performance is Mediated by Job Satisfaction at Cargo Companies Primadi Candra Susanto; Aswanti Setyawati; Cecep Pahrudin; Sugiyanto Sugiyanto; Esterlinus Edwin Lermatan; Euis Saribanon; Sarinah Sihombing
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3699

This study aims to analyze the effects of assessment, training, mentoring, and counseling on employee performance, with job satisfaction as a mediating variable, in sea cargo expedition companies in Jakarta. A descriptive quantitative approach was used, with data collected through a Likert-scale questionnaire (1–5) from 88 respondents selected using a census technique. Data analysis was conducted using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method via SmartPLS version 4.1.0.0. The results show that assessment and training have a positive and significant effect on job satisfaction, while mentoring and counseling have no significant effect. Assessment also has a direct and significant effect on employee performance, whereas training, mentoring, and counseling do not. Job satisfaction is found to significantly mediate the relationship between assessment and employee performance. These findings highlight the importance of effective assessment practices in enhancing job satisfaction and employee performance, while suggesting the need to improve the implementation of training, mentoring, and counseling programs. Keywords: Employee Performance, Job Satisfaction, Assessment, Training, Counseling

Peran Loyalitas dalam Mempengaruhi Preferensi Penumpang: Dampak Inovasi Produk, Kualitas Layanan, dan Kepuasan pada Transportasi Darat Sugiyanto; Rully Indrawan; Francis Tantri; I Made Suraharta
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 6 No. 5 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Agustus-September 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i5.5831

Penelitian ini mengkaji peran loyalitas dalam mempengaruhi preferensi penumpang terhadap layanan transportasi darat, khususnya bus AKAP. Fokus utama penelitian ini adalah untuk memahami dampak inovasi produk, kualitas layanan, dan kepuasan penumpang terhadap preferensi dan loyalitas penumpang. Data diperoleh melalui survei kuantitatif yang melibatkan responden di beberapa kota besar di Pulau Jawa serta wawancara mendalam dengan pihak terkait di perusahaan transportasi bus. Dengan 378 responden penumpang AKAP, selain itu informan dalam penelitian ini terdiri dari supervisor dan koordinator di perusahaan transportasi darat, yang memiliki keahlian dalam inovasi produk, kualitas layanan, dan kebijakan transportasi. Mereka berasal dari PO Harapan Jaya Grogol, PO Gunung Harta Pasar Rebo, PO Agramas Wilayah Jakarta Timur dan Wonogiri, PO Sinar Jaya, dan PO Rosalia, masing-masing diwakili oleh 5 orang informan. Hasil analisis regresi menunjukkan bahwa inovasi produk berpengaruh signifikan terhadap preferensi penumpang, sementara kualitas layanan tidak berpengaruh signifikan. Kepuasan penumpang dan loyalitas penumpang terbukti memiliki pengaruh signifikan terhadap preferensi penumpang. Implementasi kebijakan transportasi darat, meskipun memiliki pengaruh langsung negatif, memperkuat pengaruh inovasi produk terhadap preferensi penumpang. Penelitian ini juga menyoroti pentingnya strategi inovasi produk dalam meningkatkan loyalitas penumpang dan preferensi terhadap layanan bus AKAP. Temuan ini memberikan kontribusi dalam merumuskan strategi bagi perusahaan transportasi untuk meningkatkan kepuasan dan daya saing di pasar yang kompetitif. Penelitian ini diharapkan dapat memberi rekomendasi bagi pengelola transportasi darat dan pembuat kebijakan untuk memperbaiki kualitas layanan dan mendukung inovasi produk dalam industri transportasi darat.

The Effect of Service Quality and Price Fairness on Consumer Satisfaction through Corporate Image Cecep Pahrudin; Olfebri Olfebri; Lira Agusinta; Sugiyanto Sugiyanto; Otto Sugiharto Prakoso
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4719

This study aims to examine the effects of service quality and price fairness on corporate image through customer satisfaction among passengers of domestic low-cost carriers (LCCs) in Indonesia. The study employs a quantitative causal design and uses the SEM-PLS approach with SmartPLS 4.0 to test the proposed relationships among variables. Data were collected through an online questionnaire distributed to 203 respondents who had used domestic LCC services at least once in the past year. The results indicate that service quality has a positive and significant effect on customer satisfaction, and price fairness also has a positive and significant effect on customer satisfaction. Furthermore, service quality has a positive and significant direct effect on corporate image, while price fairness does not have a significant direct effect on corporate image. Customer satisfaction is found to have a positive and significant effect on corporate image. The mediation analysis further shows that customer satisfaction significantly mediates the relationship between service quality and corporate image, as well as the relationship between price fairness and corporate image. These findings suggest that although price fairness may not directly strengthen corporate image, it can enhance corporate image indirectly by increasing customer satisfaction. The novelty of this study lies in its integrated examination of service quality, price fairness, customer satisfaction, and corporate image in the context of Indonesia’s domestic low-cost airline industry in the post-pandemic period. Keywords: Service Quality, Price Fairness, Customer Satisfaction, Corporate Image, Domestic Low-Cost Carriers

Literature review: Analysis of the influence of competence, motivation, and organizational commitment on employee performance through employee engagement Erni Pratiwi Perwitasari; Cecep Pahrudin; Rr Endang Wahyuni; Esterlinus Edwin Lermatan; Sugiyanto Sugiyanto
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3261

Purpose: The purpose of this study is to develop hypotheses related to factors that influence employee engagement and performance, especially in cargo companies. Research Methodology: The approach used in this literature review is descriptive qualitative. The data collection technique is to use literature studies or review relevant previous articles. The data used in this descriptive qualitative approach comes from previous research relevant to this study and is sourced from academic online media such as Thomson Reuters Journals, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage Q2-Q4, Web of Science, Sinta Journals, DOAJ, EBSCO, Google Scholar, and digital reference books. Results: The findings of this literature review indicate that competence, motivation, and organizational commitment each have a direct impact on employee engagement in cargo companies. These three variables also directly influence employee performance. In addition, employee engagement itself plays a significant role in shaping employee performance. Furthermore, competence, motivation, and organizational commitment are also found to influence employee performance indirectly through the mediating role of employee engagement within cargo companies. Conclusions: Competence, motivation, and commitment enhance employee engagement and performance in cargo companies. Limitations: This study examines competence, motivation, and commitment influencing engagement performance. Contribution: This study examines competence, motivation, and commitment affecting performance.

The Model of Motivation, Organizational Commitment, Organizational Culture, and Leadership on Turnover through Job Satisfaction Rohana Sitanggang; Aswanti Setyawati; Sugiyanto Sugiyanto; Rr. Endang Wahyuni; Olfebri Olfebri; Primadi Candra Susanto
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 4 (2026): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i4.6382

This study aims to identify the factors that affect employee turnover through job satisfaction in airports in Indonesia. This research employs a literature review approach by synthesizing findings from various previous international, indexed scientific publications related to the research topic. The study uses a descriptive qualitative method with a literature review design. Data were obtained from reputable international indexed journals sourced from databases such as Scopus, Web of Science, Emerald, Springer, and Google Scholar. The selected literature was examined using data reduction techniques, matrix-based data presentation, and comparative synthesis to identify patterns, similarities, and differences among the studies. The findings indicate that motivation, organizational commitment, organizational culture, and leadership have an influence on employee turnover in Indonesian airports, both directly and indirectly through job satisfaction. However, this study has several limitations. Since it relies on a literature review approach, the results remain conceptual and depend heavily on the quality and scope of previous studies, without incorporating primary empirical data from airport employees. Furthermore, the generalizability of the findings is limited to the context of Indonesian airports and sectors with similar operational characteristics. This study provides a conceptual contribution by integrating the effects of motivation, organizational commitment, organizational culture, and leadership on employee turnover through job satisfaction within the airport context. The novelty of this research lies in the integration of four key human resource management factors into a single conceptual framework, highlighting the role of job satisfaction as a mediating mechanism in explaining employee turnover in the airport sector, which has not been extensively explored in previous studies.

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