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All Journal Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Bisnis Transportasi dan Logistik
Sugiyanto Sugiyanto
Institut Transportasi dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation

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Analisis Kualitas SDM dan Layanan Keagenan Perusahaan Pelayaran Nasional di Indonesia Sugiyanto Sugiyanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 2 (2021): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (270.899 KB) | DOI: 10.54324/j.mbtl.v7i2.659

Abstract

This study aims to analyze the quality of domestic ship agency human resources at PT PELNI (Persero) Tanjung Priok Branch using descriptive methods and quantitative descriptive analysis techniques and reliable questionnaires. The results of the research data above, namely the variable X regarding the quality of human resources owned by PT PELNI (Persero) Tanjung Priok Branch as many as 53% answered doubt, while in the Y variable regarding Agency Services for ship agency customers, 30% answered. So it can be denied that the quality of human resources affects the agency services of domestic vessels at PT Pelni (Persero) Tanjung Priok Branch. The performance of the agency service quality of PT PELNI (Persero) Tanjung Priok Branch has decreased due to the lack of expertise possessed by the employees who serve it. So that to improve the quality of the agency owned by the company, it is necessary to pay attention to things such as: Training aimed at increasing knowledge, skills and attitudes, good communication coordination between colleagues, superiors, subordinates and customers, division of job duties, speed of agency services and accuracy of reporting and Network marketing enhancement.
THE IMPACT OF POTENTIAL MARKET TOWARDS SHIPPING CARGO VOLUME SURVEY TO EASTERN INDONESIA Honny Fiva Akira Sembiring; Diana Eka Risky; Sugiyanto Sugiyanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 2 (2018): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i2.838

Abstract

The aim of this study is to determine and analyze the impact of potential market towards shipping cargo volume. The lack of modes of transport cause high cost of shipping goods to the eastern Indonesian region. It forces people in Eastern Indonesian region become consumptive. The potential market in Eastern Indonesian region is very large and still very possible to be explored deeper that could be an opportunity for PT AP Logistik Surabaya to attract the customers. This research used both methods of data analysis using simple linear regression analysis, correlation analysis, determinant coefficient analysis and hypothesis testing. The sample was 80 respondents taken from PT AP Logistik Surabaya customer who ship their cargo to Eastern Indonesian region. From the analysis and discussion shows the impact of potential market towards shipping cargo volume which is indicated by a simple linear regression equation is Y = 32,251 + 0.456X, if the Potential Market (X) value is zero (0) or constant, the value of Shipping Cargo Volume (Y) will equal by 32,251. Based on the analysis of the correlation coefficient r = 0,483, meaning that there is influence between (X) and (Y) positive direction and moderate correlation. Determinant coefficient test shows 20.3%, while the remaining is 76.7% which is explained by other variables or factors that is not included in this model. The test result shows that the hypothesis is tscore >ttable (4.8712 > 1.665). Then, H0 is rejected and H1 is accepted. This means that there is significant relationship between potential market towards shipping cargo volume.
Analysis Assessment, Training and Counseling on Employee Performance is Mediated by Job Satisfaction at Cargo Companies Primadi Candra Susanto; Aswanti Setyawati; Cecep Pahrudin; Sugiyanto Sugiyanto; Esterlinus Edwin Lermatan; Euis Saribanon; Sarinah Sihombing
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3699

Abstract

This study aims to analyze the effects of assessment, training, mentoring, and counseling on employee performance, with job satisfaction as a mediating variable, in sea cargo expedition companies in Jakarta. A descriptive quantitative approach was used, with data collected through a Likert-scale questionnaire (1–5) from 88 respondents selected using a census technique. Data analysis was conducted using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method via SmartPLS version 4.1.0.0. The results show that assessment and training have a positive and significant effect on job satisfaction, while mentoring and counseling have no significant effect. Assessment also has a direct and significant effect on employee performance, whereas training, mentoring, and counseling do not. Job satisfaction is found to significantly mediate the relationship between assessment and employee performance. These findings highlight the importance of effective assessment practices in enhancing job satisfaction and employee performance, while suggesting the need to improve the implementation of training, mentoring, and counseling programs.   Keywords: Employee Performance, Job Satisfaction, Assessment, Training, Counseling
The Effect of Service Quality and Price Fairness on Consumer Satisfaction through Corporate Image Cecep Pahrudin; Olfebri Olfebri; Lira Agusinta; Sugiyanto Sugiyanto; Otto Sugiharto Prakoso
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4719

Abstract

This study aims to examine the effects of service quality and price fairness on corporate image through customer satisfaction among passengers of domestic low-cost carriers (LCCs) in Indonesia. The study employs a quantitative causal design and uses the SEM-PLS approach with SmartPLS 4.0 to test the proposed relationships among variables. Data were collected through an online questionnaire distributed to 203 respondents who had used domestic LCC services at least once in the past year. The results indicate that service quality has a positive and significant effect on customer satisfaction, and price fairness also has a positive and significant effect on customer satisfaction. Furthermore, service quality has a positive and significant direct effect on corporate image, while price fairness does not have a significant direct effect on corporate image. Customer satisfaction is found to have a positive and significant effect on corporate image. The mediation analysis further shows that customer satisfaction significantly mediates the relationship between service quality and corporate image, as well as the relationship between price fairness and corporate image. These findings suggest that although price fairness may not directly strengthen corporate image, it can enhance corporate image indirectly by increasing customer satisfaction. The novelty of this study lies in its integrated examination of service quality, price fairness, customer satisfaction, and corporate image in the context of Indonesia’s domestic low-cost airline industry in the post-pandemic period. Keywords: Service Quality, Price Fairness, Customer Satisfaction, Corporate Image, Domestic Low-Cost Carriers
Co-Authors Agusinta, Lira Aswanti Setyawati Cecep Pahrudin, Cecep Diana Eka Risky Esterlinus Edwin Lermatan Euis Saribanon, Euis Olfebri Otto Sugiharto Prakoso Primadi Candra Susanto Sarinah Sihombing Sembiring, Honny Fiva Akira