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All Journal MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN UNEJ e-Proceeding Bisma: Jurnal Bisnis dan Manajemen J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Manajemen dan Pemasaran Jasa VALUE: Journal of Business Studies

Mochammad Farid Afandi

Fakultas Ekonomi Dan Bisnis, Universitas Jember

Author-ID : 4114349

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences Other

Published : 8 Documents Claim Missing Document

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Articles

Membangun Kepuasan Nasabah Berbasis Dimensi Banking Service Quality (Studi Bank Syariah di Kabupaten Jember) Mohamad Dimyati; Mochammad Farid Afandi; Fajar Destari
Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Volume 14 Nomor 1 Tahun 2020
Publisher : Universitas Udayana

Tujuan penelitian ini adalah untuk menguji pengaruh penerapan dimensi Banking Service Quality (BSQ) terhadap Kepuasan Nasabah Bank Syariah di Kabupaten Jember. Dimensi BSQ yang diteliti meliputi keefektifitan dan jaminan, akses, harga, keterwujudan, portofolio jasa dan keandalan. Rancangan penelitian menggunakan confirmatory research dengan menggunakan data primer dan sekunder. Populasi penelitian adalah nasabah Bank Syariah milik Pemerintah Cabang Jember (BNI Syariah, BRI, Syariah, Mandiri Syariah, dan Bank Jatim Syariah) yang mencakup nasabah penabung dan peminjam dana. Teknik sampling menggunakan purposive convinience sampling dengan jumlah sampel 120 nasabah yang dialokasikan secara disproporsional ke masing-masing bank. Dalam studi ini digunakan analisis regresi berganda dengan bantuan program software Amos. Hasil penelitian menunjukkan bahwa empat dimensi BSQ (keefektifian dan jaminan, akses, harga serta keterwujudan) berpengaruh positif signifikan terhadap Kepuasan Nasabah. Sedangkan dua dimensi lainnya, yaitu dimensi portofolio jasa dan keandalan tidak berpengaruh terhadap kepuasan nasabah.

Influence of Customer Experience, Location, and Price On Loyalty Through Positive Word of Mouth on Customers of Kai Logistics Express DAOP IX Diah Yulisetiarini; Olza Yahzunka Edcintha; Mochammad Farid Afandi
UNEJ e-Proceeding 2021: International Conference on Management, Business, and Technology (ICOMBEST) 2021
Publisher : UPT Penerbitan Universitas Jember

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This study aims to determine the effect of customer experience, location, and price on customer loyalty through positive word of mouth on KAI Logistics Express DAOP IX service customers. The population of this study is KAI Logistics service customer Express DAOP IX . The sampling technique used is purposive sampling with a sample of 150 respondents. The analysis method used is path analysis. The results of this study showed that customer experience and location have no significant effect on the positive word of mouth in KAI Logistics DAOP IX service customers. Price has a significant effect on the positive word of mouth in KAI Logistics DAOP IX service customers. Customer experience has no significant effect on loyalty to KAI Logistics DAOP IX service customers. Location, price, and positive word of mouth affect loyalty to KAI Logistics DAOP IX service customers. Customer experience, location, and price through positive word of mouth have little indirect influence rather than direct influence. Keyword: Customer experience, location, loyalty, positive word of mouth, price.

Pengaruh Kepuasan Pelanggan dan Biaya Beralih serta Kepercayaan Merek Terhadap Retensi Pelanggan Kereta Api Mutiara Timur di DAOP IX Jember Moh Lukman Syaifulloh; Deasy Wulandari; Mochammad Farid Afandi
Jurnal Manajemen dan Kearifan Lokal Indonesia Vol 2 No 2 (2018)
Publisher : Asosiasi Peneliti Manajemen Adat Indonesia

Penelitian ini bertujuan untuk mengetahui adanya pengaruh dari kepuasan pelanggan dan biaya beralih serta kepercayaan merek terhadap retensi pelanggan kereta api Mutiara Timur di DAOP IX Jember. Jenis penelitian adalah explanatory rasearch. Populasi penelitian ini adalah seluruh pelanggan jasa kereta api Mutiara Timur di Daop IX Jember. Metode pengambilan sampel dalam penelitian ini menggunakan teknik purposive sampling dengan jumlah sampel 119 responden. Metode analisis data yang digunakan adalah analisis regresi berganda dengan pendekatan confirmatory. Variabel yang digunakan sebanyak 4 variabel. Hasil penelitian ini adalah kepuasan pelanggan dan biaya beralih serta kepercayaan merek berpengaruh positif signifikan terhadap retensi pelanggan kereta api Mutiara Timur di DAOP IX Jember.

MARKETPLACE’S PERCEIVED EASE OF USE, HARGA DAN PROMOSI TERHADAP MINAT BELI ULANG KONSUMEN Ema Santona; Sudaryanto Sudaryanto; Mochammad Farid Afandi
BISMA: Jurnal Bisnis dan Manajemen Vol 15 No 3 (2021)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/bisma.v15i3.28146

This study aims to examine the effect of perceived ease of use, price, and promotion on the repurchase interest of Tokopedia consumers. The sampling technique used in this study was purposive sampling, a sample collection technique with specific considerations. The number of samples was 120 respondents. The types of data used were qualitative data obtained through various kinds of data collection techniques and quantitative data, which is in numbers. Questionnaires were used as data collection instruments to support this research. The data collected was then analyzed by applying multiple linear regression analysis methods. The results of this study indicate that perceived ease of use, price, and promotion have a significant effect on repurchase intention.

Analisis Kredibilitas Non Endorse Youtuber Serta Pengaruhnya Pada Niat Pembelian Diddo Adding Adove; Mochammad Farid Afandi; Fajar Destari
Jurnal Manajemen dan Kearifan Lokal Indonesia Vol 6 No 2 (2022)
Publisher : Asosiasi Peneliti Manajemen Adat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26805/jmkli.v6i2.149

Influencer marketing has grown rapidly nowadays on social media platforms, one of which is YouTube. Youtubers who are not in-house with brand or non-endorsed YouTubers have more trustworthy information in providing reviews regarding a product. Based on this, this study focuses on non-endorse YouTubers by proposing a source credibility model in the form of expertise, trustworthiness and homophilia on information accessibility and consumer purchase intentions. The survey was conducted using a questionnaire which was then distributed to respondents via social media. Furthermore, 423 data were obtained from respondents who were then evaluated based on certain criteria. A total of 380 valid data obtained after conforming to the research criteria from all the data obtained. Valid data are then analyzed using PLS analysis with the help of the SmartPls 3 application. The findings of this study indicate that the expertise, trust and homophilia of non-endorsed YouTubers have a significant effect on the credibility of information and purchase intentions. In addition, the credibility of information also significantly affects purchase intentions.

MODEL EMPIRIS MEMBANGUN KESETIAAN PELANGGAN BERBASIS KUALITAS PELAYANAN DENGAN MEDIASI KUALITAS HUBUNGAN PADA INDUSTRI RITEL BERBASIS JEJARING MINIMARKET Mohammad Dimyati; Mochammad Farid Afandi
Jurnal Manajemen dan Pemasaran Jasa Vol. 11 No. 2 (2018): September
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

The objective of this research is to analysis the direct effect of service quality on relationship quality and customer loyalty, the direct effect of relationship quality on customer loyalty, and indirect effect of service quality on customer loyalty mediated by relationship quality. This research also aims to build an empirical model of customer loyalty based on service quality, mediated by relationship quality in the networked minimarkets in Besuki Raya Region, East Java Province, Indonesia. This is a confirmatory research and also explanatory research with population consists of customers of the networked minimarkets located in 5 areas in Besuki Raya. Region, i.e., Banyuwangi, Jember, Bondowoso, Situbondo, Lumajang. This research used purposive sampling method by distributing questionnaires to respondents. The total of 140 respondents used as the sample. The results show that the improvement of service quality directly increases relationship quality, the improvement of relationship quality directly increases customer loyalty, and that relationship quality has a significant and important influence in mediating the effect of service quality on customer loyalty. However, this research proves that the improvement of service quality has no direct effect on increasing customer loyalty.

SUSTAINABLE TOURISM PADA PENGEMBANGAN SITUS BETENG DI DESA SIDOMEKAR KECAMATAN SEMBORO KABUPATEN JEMBER Resha Dwi Ayu Pangesti Mulyono; Bayu Aprilianto; Dien Vidia Rosa; Hery Prasetyo; Mochammad Farid Afandi
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 4 No. 2 (2023): Volume 4 Nomor 2 Tahun 2023
Publisher : Universitas Pahlawan Tuanku Tambusai

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Desa Sidomekar merupakan salah satu desa yang berpotensi menjadi desa wisata dimulai dengan aliran sungai Bondoyudo yang dapat digunakan sebagai wisata air, situs peninggalan kebudayaan Majapahit yang terkenal dengan situs Beteng serta wisata edukasi Semboro Sweet Garden. Sustainable tourism diimplementasikan untuk membangun kembali Image Desa Sidomekar sebagai Desa Wisata yang sudah lama hilang. Metode Participatory Rural Appraisal memungkinkan para anggota perangkat desa serta lembaga BUMDES dan pengawas desa di Desa Sidomekar untuk meningkatkan pengetahuan dan keterampilannya dengan tim pelaksana sebagai fasilitator dari luar, berbagi informasi, membuat perencanaan dan tindakan nyata dalam mewujudkan Desa wisata. Hasil kegiatan ini berupa kesepakatan untuk membuat profil desa wisata Beteng di Desa Sidomekar dengan pakar sejarah, bersama dengan Ketua Bumdes dan perangkat desa Sidomekar akan melakukan integrasi obyek wisata situs Beteng dengan beberapa obyek wisata lainnya yang akan disiapkan, pembuatan taman yang sudah tidak terawat dilingkungan situs Beteng, dan perencanaan pembangunan wisata edukasi dan hiburan di sekitar Situs Beteng.

PENGARUH DISIPLIN KERJA DAN WORK LIFE BALANCE TERHADAP KINERJA KARYAWAN MELALUI KOMITMEN KARYAWAN DEALER HONDA SJMS PESANGGARAN Pinkky Octav Victoria; Nyoman Gede Krishnabudi; Sudarsih Sudarsih; Almas Farah Dinna Dewi; Mochammad Farid Afandi
VALUE: Journal of Business Studies Vol 2 No 1 (2023): VALUE: Journal of Business Studies
Publisher : Study Program of Management Faculty of Economics and Business University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/value.v2i1.32568

This study aims to determine and analyze the influence of discipline work and work life balance on employee performance through commitmentemployees of the Honda SJMS Pesanggaran Dealer. The place of research is on Jl.Suprobo No.53, Banyuwangi. The research time is during January – June 2022. The research design uses explanatory research and respondents used as many as 35 employees where the sampling technique using a saturated sample. The type of data is qualitative data which quantified. Primary data sources come from questionnaires and from companies and secondary data comes from journals, books, and previous research. The analysis method uses path analysis. The results of the study using SPSS 26 software show that work discipline variables affect employee commitment, work life balance affects employee commitment, work discipline has an effect on employee performance, work life balance affects performance employees and employee commitment affect employee performance. Keywords: Work Dicipline, Work Life Balance, Employee Commitment, Employee Performance.

Co-Authors Almas Farah Dinna Dewi Bayu Aprilianto Deasy Wulandari Diah Yulisetiarini Diddo Adding Adove Dien Vidia Rosa Ema Santona Fajar Destari Hery Prasetyo Moh Lukman Syaifulloh Mohammad Dimyati Mohammad Dimyati Nyoman Gede Krishnabudi Olza Yahzunka Edcintha Pangesti Mulyono, Resha Dwi Ayu Pinkky Octav Victoria Sudarsih Sudarsih Sudaryanto Sudaryanto

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