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All Journal Jurnal Mantik REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Jurnal Ekonomi
Mustika Wati Alfia Ningtyas
Universitas Airlangga
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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Key Performance Indicator Analysis In Improving The Quality Of Excellent Service On Globalxtreme Companies Bagus Kusuma Wijaya; I Dewa Ayu Agung Tantri Pramawati; Abdul Samad Arief; Mustika Wati Alfia Ningtyas; Umi Juniyarti
Jurnal Mantik Vol. 6 No. 2 (2022): August: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v6i2.2604

Abstract

In line with the development of technology and information in Indonesia is multiplying. Competition between companies is getting tougher. A policy base can satisfy customers' wishes to anticipate competition in a company's plans. With the intense competition between competitors, a company needs to have good quality in service by satisfying customer needs which can be an advantage in the competition. Companies need measurement because it is an essential tool that supports companies in measuring company performance that is easy to visualize. One company that uses KPI as a Service Standard is GlobalXtreme Bali Branch. GlobalXtreme Bali Branch is a company engaged in technology and IT by providing internet services in several areas in Bali. With this, we need a benchmark that can be used as a benchmark for company performance in achieving this service excellence goal, one of which is a Key Performance Indicator (KPI) in helping a company determine the success or failure of an agency in achieving the targets that have been set. In this study, from the use of KPI calculations, it is known that indicators or processes with Audit Values ??which include Observation, FCR, Knowledge Test and Reactivation and the Customer Service Team, must achieve good Revenue Targets and CSAT. From the beginning, the KPI target became an evaluation material for the company, especially the customer service team, to improve customer service to achieve the KPI target. This result is an evaluation for superiors in the company regarding performance, teamwork, and initiative.
Penilaian Aspek Keaktifan Belajar Mahasiswa Menggunakan Metode ORESTE I Gede Iwan Sudipa; Pandu Adi Cakranegara; Mustika Wati Alfia Ningtyas; Efendi Efendi; Ahmad Jurnaidi Wahidin
REMIK: Riset dan E-Jurnal Manajemen Informatika Komputer Vol. 6 No. 3 (2022): Volume 6 Nomor 3 Agustus 2022
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/remik.v6i3.11628

Abstract

Prestasi belajar merupakan tolak ukur maksimal yang telah dicapai peserta didik dalam melakukan proses belajar. Salah satu faktor yang mempengaruhi prestasi belajar adalah keaktifan belajar. Keaktifan belajar mahasiswa ditunjukkan dengan penilaian yang dilakukan dosen pada proses belajar mengajar berlangsung. Terdapat penilaian keaktifan mahasiswa yang didasarkan pada setiap kemampuan individual mahasiswa, setiap dosen pengajar memiliki kriteria masing-masing dalam menentukan nilai keaktifan setiap mahasiswa yang diajar di setiap mata kuliah. Kriteria ini sangat menentukan dalam penentuan keputusan khususnya dalam pemberian nilai keaktifan mahasiswa. Tentu bukan hal yang mudah untuk membuat suatu standar multi kriteria dalam penentuan keputusan. Pada penelitian ini mengusulkan rancangan model penentuan keputusan multi kriteria dalam penilaian keaktifan mahasiswa dengan model hirarki keputusan. Penentuan atribut penilaian pada setiap kriteria dengan skoring nilai 0-100. Metode pendukung keputusan yang digunakan yaitu metode ORESTE dengan teknik pengurutan alternatif berdasarkan kriteria sesuai dengan tingkat kepentingan setiap kriteria serta penggunaan Besson-Rank dalam membuat skala prioritas dari setiap indikator kriteria. Dari hasil perhitungan terhadap 5 alternatif mahasiswa diperoleh  nilai distance score sebesar 11,706149 untuk alternatif terbaik dengan pengurutan nilai dari nilai terkecil  ke terbesar.
THE IMPACT OF ORGANIZATIONAL LEADERSHIP AND JUSTICE ON ORGANIZATIONAL COMMITMENT Mustika Wati Alfia Ningtyas; Riscki Elita Rosihana; Ade Risna Sari
Jurnal Ekonomi Vol. 12 No. 01 (2023): Jurnal Ekonomi, 2023 Periode Januari - Maret
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research is to examine the impact of leadership and organizational justice on organizational commitment. This study was carried out at a manufacturing company in Bandung, West Java. The study included 87 respondents who worked for a manufacturing company in Bandung. The sampling technique used in this study was non-probability sampling with the quota sampling method. Validity tests, reliability tests, model tests, and hypothesis testing were all performed in this study. Multiple linear regression is the analytical tool used. According to the findings of this study, leadership has a positive and significant impact on organizational commitment, while organizational justice has a positive and significant impact on organizational commitment. This study has both theoretical and practical implications.
Co-Authors Abdul Samad Arief ADE RISNA SARI Ahmad Jurnaidi Wahidin Bagus Kusuma Wijaya Cakranegara, Pandu Adi Efendi Efendi I Gede Iwan Sudipa Pramawati, I.D.A Tantri Riscki Elita Rosihana Umi Juniyarti