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All Journal Journal of Economics, Business, & Accountancy Ventura Journal of Business & Banking Jurnal Manajemen STIE Muhammadiyah Palopo EKONOMIS : Journal of Economics and Business SEIKO : Journal of Management & Business Jurnal Penamas Adi Buana Revitalisasi : Jurnal Ilmu Manajemen Jurnal Kedaymas Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Ilmu Manajemen
Harry Widyantoro
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

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MENGEMBANGKAN SERVICE ORIENTED-ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (SOCB) DAN KUALITAS LAYANAN (SERVQUAL)) Soni Harsono; Tjahjani Prawitowati; Basuki Rachmat; Harry Widyantoro
Jurnal Penamas Adi Buana Vol 3 No 2 (2020): Januari
Publisher : LPPM Universitas PGRI Adi Buana Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/penamas.vol3.no2.a2223

Abstract

Kegiatan pelatihan “Mengembangkan Service Oriented-Citizenship Behaviour (SOCB) danKualitas Layanan (Servqual)” di BPD XXX dilaksanakan sebagai tindak lanjut dari hasilpenelitian PTUPT yang berjudul Pengembangan dan Implementasi Model SOCB dan Serqual padaIndustri Perbankan di Indonesia. Tujuan pelatihan ini untuk meningkatkan sikap kerja karyawanterkait dengan dimensi SOCB dan Servqual yang memiliki kesenjangan negatif agar menjadikesenjangan yang positif. Metode yang digunakan dalam pelatihan ini menggunakan metodeclassical yang dilengkapi dengan diskusi dan role play dengan pelibatan peran peserta pelatihansecara aktif. Hasil pelatihan tersebut, peserta memberikan respon yang positif ataspenyelenggaraan dan proses pembelajaran bersama narasumber. Selain itu, juga terjadipeningkatan pengetahuan sebelum dan setelah pelatihan. Peningkatan skor pemahaman tentangSOCB lebih besar daripada Servqual. Hal ini dikarenakan SOCB merupakan hal baru yangdipelajari, walaupun dalam layanan yang selama ini dilakukan juga telah mengandung perilakuSOCB. Selain itu dalam penugasan dan diskusi terkait dengan materi pelatihan, pesertamenyelesaikan dengan antusias. Saran-saran yang positif juga diberikan oleh peserta sebagaibentuk respon positif atas pelaksanaan pelatihan ini dan peserta dapat menerima materi denganpuas sehingga tercapai efektivitas pelatihan. Saran yang dapat disampaikan terkait tindak lanjutdari pelatihan ini adalah perlu adanya evaluasi tentang perubahan perilaku SOCB dan Servqualmelalui pengukuran sistematis. Pengukuran ini penting dilakukan karena akan dapatmenggambarkan capaian dari efektivitas pelatihan pada level tiga yaitu perubahan sikap atauperilaku. Selain itu sebaiknya pelatihan tentang SOCB dan Servqual dilaksanakan juga kepada stafyang lain secara kontinyu. Sebagai upaya dalam implementasi untuk membentuk danmeningkatkan SOCB serta kinerja Servqual, pengelola sumber daya manusia dapatmengaplikasikan metode coaching/ mentoring.
MEASUREMENT OF CUSTOMER SATISFACTION AT CAREER CENTRE IN HIGHER EDUCATION INSTITUTION Harry Widyantoro
Journal of Economics, Business, & Accountancy Ventura Vol 15, No 1 (2012): April 2012
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v15i1.59

Abstract

The role of career center in a higher education institution (HEI) is vital as it is aimed at helpingthe graduates adapt to work when they get a job. Besides that, it is also a key to determinethe success of the education process. This research attempts to investigate the studentssatisfaction on the pre-job services provided by the career center in preparing them withknowledge and skills to get a job through the following programs namely job preparationcourses, job fairs, and a hiring program. The research is qualitative and the data were gatheredfrom a tracer study. It showed that the students were satisfied with the ease to obtain thepre-job services provided in campus and the availability of vacancy board regularly informingvacancies needed by companies. However, the students were not satisfied with the serviceprovided by the career centre staff. As such, it is now recommended that the career centerstaffs skills must be improved by briefing them with soft skills and making them updated withinformation on career center programs and the vacancies, since from the students point ofview, the unit service performance was also considered the institutions performance as awhole.
Analisis Pengaruh Kepercayaan Merek, Pengalaman Merek, dan Ekuitas Merek Terhadap Loyalitas Merek Pada Vespa Matik di Surabaya Erlinda, Sela Sefrina; Rachmat, Basuki; Widyantoro, Harry; Harsono, Soni
REVITALISASI : Jurnal Ilmu Manajemen Vol 13 No 1 (2024): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/revitalisasi.v13i1.4892

Abstract

This research aims to analyze and identify the influence of brand trust, brand experience and brand equity on brand loyalty. The research was conducted on automatic Vespa consumers or customers with a total population of 115 people. The sample used was only 100 respondents because some samples did not match the criteria. Data collection techniques used were questionnaires via Google forms and conventional ones directly. Variable measurement uses a Likert scale with a scale of 1-7 and analysis for data processing uses the multiple linear regression method with the SPSS ver. 25. The research results show that brand trust and brand experience have a significant effect on brand loyalty, while brand equity has no effect on brand loyalty.
Pengaruh Stres Kerja Dan Kebahagiaan di Tempat Kerja Terhadap Kinerja Karyawan di CV. Avira Aminingsih, Titis Ani; Widyantoro, Harry
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.3716

Abstract

Bekerja sesuai dengan skill dan kemauan yang dimiliki merupakan sebuah impian semua orang, karena dengan bekerja sesuai skill yang dimiliki akan menimbulkan rasa nyaman dan kebahagiaan saat bekerja serta berpotensi untuk meningkatkan kinerja kerja karyawan dan membuahkan hasil kerja yang maksimal. Penelitian ini bertujuan untuk menguji pengaruh stres kerja dan kebahagiaan di tempat kerja terhadap kinerja karyawan di CV. AVIRA. Jumlah responden dalam penelitian ini sebanyak 50 responden. Teknik pengumpulan sampel menggunakan sampling total atau sensus, yang artinya menggunakan seluruh sampel karyawan yang bekerja di CV. AVIRA. Teknik analisis yang digunakan dalam penelitian ini yaitu, SEM-PLS dengan menggunakan SmartPLS 3. Hasil dari penelitian menjelaskan bahwa stres kerja tidak berpengaruh negatif signifikan terhadap kinerja karyawan, stres kerja berpengaruh negatif signifikan terhadap kebahagiaan di tempat kerja, kebahagiaan di tempat kerja berpengaruh positif signifikan terhadap kinerja karyawan dan kebahagiaan di tempat kerja berpengaruh signifikan memediasi pengaruh stres kerja terhadap kinerja karyawan di CV. AVIRA. Kata Kunci: Stres Kerja, Kebahagiaan di tempat kerja, Kinerja Karyawan.
MEASUREMENT OF CUSTOMER SATISFACTION AT CAREER CENTRE IN HIGHER EDUCATION INSTITUTION Widyantoro, Harry
Journal of Economics, Business, and Accountancy Ventura Vol. 15 No. 1 (2012): April 2012
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v15i1.59

Abstract

The role of career center in a higher education institution (HEI) is vital as it is aimed at helpingthe graduates adapt to work when they get a job. Besides that, it is also a key to determinethe success of the education process. This research attempts to investigate the students’satisfaction on the pre-job services provided by the career center in preparing them withknowledge and skills to get a job through the following programs namely job preparationcourses, job fairs, and a hiring program. The research is qualitative and the data were gatheredfrom a tracer study. It showed that the students were satisfied with the ease to obtain thepre-job services provided in campus and the availability of vacancy board regularly informingvacancies needed by companies. However, the students were not satisfied with the serviceprovided by the career centre staff. As such, it is now recommended that the career centerstaff’s skills must be improved by briefing them with soft skills and making them updated withinformation on career center programs and the vacancies, since from the students’ point ofview, the unit service performance was also considered the institution’s performance as awhole.
THE GRADUATES’ PERCEPTION TOWARDS PERSONAL CHARACTERISTICS REQUIREMENT IN JOB SEEKING PROCESS IN HIGHER EDUCATION INSTITUTION Widyantoro, Harry
Journal of Economics, Business, and Accountancy Ventura Vol. 13 No. 2 (2010): August 2010
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v13i2.408

Abstract

Personal quality is generally needed in the companies such as the spirit of work, ambition, and ability to take challenges. Previous studies also assert that various companies had evaluated in different way towards the characteristics of personal quality. The purpose of this research is to identify the quality of the personal characteristics required by the company for university graduates. Besides that, this research also measures by evaluating the graduates (job seekers)’ quality of the personal ability that they have obtained from the learning process in universities, and to see the graduates’ perception of the importance of personal abilities against job search process. Respondents in this research were graduates of various higher education institutions in East Java which were looking for job vacancies. Data collection was done using questionnaire distributed to the respondents of about 346 graduates. Sampling technique used was convenient sampling method. Utilizing of this research, higher education institution can the personal qualification required by the company and the students’ perception conduct the evaluation of process and methods of learning in relation to the building of the graduate’s personal qualification and minimize the gap between on their personal qualification. The results are expected to have some implications for HEIs
RBBR Model: A Prediction Model of Bank Health Level Based on Risk for Regional Development Banks (BPD) in Indonesia Chaniago, Herizon; Widyantoro, Harry
Journal of Economics, Business, and Accountancy Ventura Vol. 20 No. 1 (2017): April - July 2017
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v20i1.1064

Abstract

The RBBR Model is a risk-based bank rating model. First of all, this study was conducted to find a model that can be used for predicting bank soundness and the level of bank health especially the Regional Development Banks (BPD) in Indonesia. Secondly, it tried to see the level of ability to moderate GCG variables on the relationship between bank business risk and bank soundness. Thirdly, it had to see the level of ability to mediate GCG variables on the relationship between bank profitability and bank soundness. This study used BPD in Indonesia as a population and all members of the population studied, thus it is a census study. The variables consist of business risk (liquidity risk, credit risk, market risk and operational risk), GCG score and earnings performance and capital performance as the independent variables and bank soundness as the dependent variable. The secondary data were collected by means of documentation method. Data analysis includes descriptive analysis and statistical analysis, to describe the results of research, and statistical analysis to answer the research problem. Statistical analysis PLS Warp and multiple linear regression analysis were used for analysis, and it was found that the model can be used to predict the health of BPD in Indonesia. Furthermore, GCG neither moderate the relationship between business risk and BPD health levels in Indonesia nor mediates the relationship between earnings performance and BPD health levels in Indonesia.
Pendampingan Kemasan Produk Pada UKM Yulifood Surabaya Rachmat, Basuki; Indrawati, Trisa; Dhorifi, Ahmad; Iramani, Rr.; Harsono, Soni; Widyantoro, Harry; Ronny
Jurnal KeDayMas: Kemitraan dan Pemberdayaan Masyarakat Vol. 5 No. 1 (2025): Vol 5, No 1 (2024) : Januari 2025
Publisher : Research Center and Community Services (PPPM) Universitas Hayam Wuruk "Perbanas" Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

UKM Yulifood merupakan salah satu UKM kuliner yang berlokasi di Surabaya Barat, dengan produk makanan dan minuman olahan. Walaupun mengalami perkembangan yang baik, UKM Yulifood dihadapkan pada tingkat persaingan yang semakin tajam, sehingga diperlukan terobosan baru untuk meningkatkan penjualan produknya. Berdasarkan hasil observasi dan diskusi yang dilakukan oleh tim pengabdian masyarakat Universitas Hayam Wuruk Perbanas pada pemilik UKM Yulifood, diperoleh informasi bahwa menghadapi persaingan yang semakin tajam, salah satu strategi yang dapat dilakukan adalah meningkatkan kualitas kemasan produk. Selama ini kemasan produk mitra masih sederhana, menggunakan kemasan plastik. Kemasan yang sederhana ini dirasa kurang menarik dan dapat berdampak pada kurangnya minat membeli. Berdasarkan kondisi yang dihadapi mitra dan informasi dari berbagai literatur bahwa kualitas kemasan produk berperan penting dalam meningkatkan penjualan, maka pengabdian masyarakat ini dilakukan dengan tujuan memberikan pendampingan, yaitu: 1) meningkatkan pemahaman kemasan produk, dan 2) membantu merancang kemasan baru produk mitra. Pelaksanaan pendampingan dilaksanakan melalui tiga tahap, yaitu pra-pendampingan, pendampingan, dan pelaporan. Materi pendampingan dikelompokkan menjadi dua, yaitu materi pemahaman kemasan produk, dan materi perancangan desain kemasan produk. Hasil pendampingan adalah adanya peningkatan pemahaman mitra akan pentingnya kemasan produk, dan alternatif rancangan baru kemasan produk yang ditawarkan kepada mitra.
Pengaruh Gaya Kepemimpinan Partisipatif, Motivasi, dan Lingkungan Kerja Terhadap Kinerja Karyawan Milenial di Banyuwangi Nurhakiki, Shella Maya; Widyantoro, Harry
Ekonomis: Journal of Economics and Business Vol 8, No 1 (2024): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v8i1.1092

Abstract

This research is a case study research carried out in 2022. The aim of this research is to assess whether participative leadership, motivation and work environment have a positive effect on the performance of millennial employees in Banyuwangi. Millennial employees in Banyuwangi are the younger generation of employees aged 20 to 28 years. To obtain data, this research used a questionnaire technique with a 5 point likert scale. The data analysis technique used in this research is descriptive analysis using partial least squares (PLS) warp analysis. The research results show that participative leadership, motivation and work environment have a positive effect on the performance of millennial employees in Banyuwangi.
Pengaruh Service Quality, Perceived Value, dan Service Innovation Terhadap Customer Satisfaction Nasabah Bank BCA di Kota Surabaya Tarishah Zahmita Davina Haryono; Basuki Rachmat; Harry Widyantoro; Trisa Indrawati
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 4 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i4.6823

Abstract

In increasingly tight competition, innovation in service quality in the banking sector is needed now to increase customer satisfaction and be able to compete with other banks. Banks that are able to adapt to customer needs through implementing the latest innovations tend to have an advantage over other banks. This research was conducted to examine the influence of service quality, perceived value, and service innovation on customer satisfaction of BCA Bank customers in Surabaya. This research is quantitative in nature with non-probability sampling, namely judgment sampling. Respondents in this study were BCA Bank customers whose characteristics were at least 17 years old, BCA Bank customers for at least 1 year, BCA Bank savings customers, and had used BCA Bank services at least once in the last 3 months. The sample consisted of 339 respondents with data collection techniques through questionnaires. This research uses Structural Equation Modeling (SEM) on Partial Least Square (PLS) using SmartPLS version 4. The results of this research show that there is a positive and significant influence on service quality, perceived value, and service innovation on customer satisfaction.
Co-Authors Aldi Aminingsih, Titis Ani Basuki Rachmat Basuki Rachmat Chaniago, Herizon Dhorifi, Ahmad Erlinda, Sela Sefrina Mochamad Nurhadi, Mochamad Nurhakiki, Shella Maya Pujianto, Yopie Ronny Rr. Iramani Soni Harsono Tarishah Zahmita Davina Haryono Tjahjani Prawitowati Trisa Indrawati