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All Journal Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi) Majalah Ilmiah Teknologi Elektro Jurnal Teknologi Informasi dan Ilmu Komputer Scientific Journal of Informatics JURNAL INTEGRASI Matrix : Jurnal Manajemen Teknologi dan Informatika Logic : Jurnal Rancang Bangun dan Teknologi Jurnal Manajemen dan Teknologi Informasi MATRIX : JURNAL MANAJEMEN TEKNOLOGI DAN INFORMATIKA Majalah Ilmiah Teknologi Elektro
Ni Wayan Wisswani
Bali State Polytechnic
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Mechanical Engineering Other

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The Design of an Android-based Financial Recording and Investment Simulation Information System Saputra, Gede Rizky Chandra; Sukarsa, I Made; Andreyana, Putu Veda; Wira Buana, Putu; Wisswani, Ni Wayan
Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi) Vol 12 No 3 (2024): Vol. 12, No. 3, December 2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JIM.2024.v12.i03.p03

Abstract

Financial management and investment have become increasingly important in digital era, where many individuals and organizations face challenges in effectively recording and managing their finances. Address this issue, mobile application has been developed, offering features such as financial recording, investment simulation, loan simulation, and portfolio tracking. The application is designed with user-friendly interface, tailored to meet users' needs for more efficient financial management. Built using Flutter for Android platform and Laravel for backend, application adopts waterfall development method to ensure systematic progress at every stage and employs microservice architecture to support scalability. Testing was conducted using Black Box Testing method to verify application functionality and Post-Study Usability Questionnaire (PSSUQ) involving 30 users to evaluate satisfaction levels. Results show application performs well on its key features, achieving an average PSSUQ score of 1.9, which is better than satisfaction threshold of 2.57, indicating a high level of user satisfaction with this application.
Designing a Prototype User Interface Website into Mobile Form using the Goal-Directed Design Method (Case Study: Population Administration Service Website) Wirayuda, I Made Bagus Surya; Sukarsa, I Made; Rusjayanthi, Ni Kadek Dwi; Wisswani, Ni Wayan
Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi) Vol 12 No 2 (2024): Vol. 12, No. 2, August 2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JIM.2024.v12.i02.p02

Abstract

The Population and Civil Registration Office in an Indonesian district has introduced a web-based service system that enables easy access for the public anytime and anywhere. This website offers services such as birth certificate issuance, electronic ID cards (e-KTP), and various other civil registration documents. Despite advancements in service delivery, challenges persist, particularly regarding inadequate interface design that often confuses users. Through heuristic evaluation, it was found that 12 aspects require improvement with average scores below 2.50. Therefore, a redesign is necessary to address user interface issues. The redesign employs the Goal-Directed Design (GDD) method to provide better recommendations for website development. Following these improvements and subsequent heuristic evaluations, there was a significant increase in average improvement scores, reaching 4.13.
PERANCANGAN SISTEM MANAJEMEN MAGANG INDUSTRI PROGRAM FAST TRACK PADA PENDIDIKAN TINGGI VOKASI Ambara, Made Pradnyana Ambara; I Made Ari Dwi Suta Atmaja; Ni Wayan Wisswani
Jurnal Manajemen dan Teknologi Informasi Vol. 15 No. 1 (2025): Jurnal Manajemen dan Teknologi Informasi
Publisher : Fakultas Teknik dan Informatika Universitas PGRI Mahadewa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59819/jmti.v15i1.4647

Abstract

Kurikulum program studi diploma dua Administrasi Jaringan Komputer dirancang secara aplikatif dan berorientasi pada praktik industri. Tujuannya adalah untuk membekali mahasiswa dengan kompetensi teknis yang relevan dan langsung dapat diterapkan di dunia kerja. Salah satu elemen penting dalam kurikulum tersebut adalah program magang industri yang dilaksanakan selama dua semester dalam skema fast track. Namun, pelaksanaan magang masih menghadapi sejumlah tantangan seperti proses administrasi yang masih konvensional, minimnya pemantauan terhadap aktivitas mahasiswa di lapangan, serta belum tersedianya sistem informasi manajemen terintegrasi yang menghubungkan mahasiswa, pembimbing, dan mitra industri. Sistem informasi ini dikembangkan bertujuan untuk meningkatkan efektivitas dalam pengelolaan proses magang industri pada program fast track. Pengembangan sistem magang industri menggunakan pengembangan perangkat lunak model waterfall dan diimplementasikan dengan bahasa pemrograman framework codeIgniter. Dari hasil pengujian menggunakan metode black box testing 100% sistem yang sudah diimplementasikan sesuai dengan fungsinya dan memenuhi kebutuhan pengguna.
Evaluasi Usability dan Perbaikan Antarmuka untuk Meningkatkan User Experience Menggunakan Metode Usability Testing (Studi Kasus: Aplikasi Warga Bali) Sukarsa, I Made; Buana, I Putu Wira; Arya Utama, I Putu Juliarta; Wisswani, Ni Wayan
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 9 No 5: Oktober 2022
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.2022955408

Abstract

Warga Bali adalah aplikasi lokal yang digunakan untuk mempermudah masyarakat untuk mencari informasi tentang kalender bali. Aplikasi Warga Bali juga merupakan aplikasi yang masih dalam proses pengembangan sehingga harus memperhatikan pengalaman pengguna khususnya aspek usability. Evaluasi usability pada penelitian ini untuk mengukur variabel efektivitas, efisiensi dan kepuasan pengguna dengan menggunakan 20 responden penelitian yang dipilih menggunakan simple random sampling dari masyarakat beragama hindu yang berdomisili di Provinsi Bali. Penelitian ini menggunakan  metode Usability Testing dengan mengkombinasikan teknik Performance Measurement untuk menghitung variabel efektifitas dan efesiensi serta teknik Think Aloud untuk mengevaluasi antarmuka Aplikasi Warga Bali berdasarkan hasil verbalisasi masukan dan masalah yang responden hadapi saat menjalankan skenario tugas. Data dikumpulkan menggunakan skenario tugas yang diberikan dan dari saran perbaikan yang diberikan oleh responden. Responden selanjutnya akan melakukan pengisian kusisioner SUS (System Usability Scale) yang akan digunakan untuk mengukur variabel kepuasan pengguna. Hasil pengujian responden kategori remaja dan dewasa menunjukan bahwa tingkat usability dari variabel efektivitas yang diperoleh sebesar 96% dan 93% yang berarti cukup tinggi, variabel efesiensi memiliki rata – rata 30 detik dan 38 detik, variabel kepuasan pengguna dari kuisioner SUS sebesar 46 dan 51 yang berarti masih dibawah standar nilai SUS yaitu 68 poin. Analisis dengan teknik Think Aloud menghasilkan 49 rekomendasi perbaikan dari Aplikasi Warga Bali. Penelitian selanjutnya dapat melakukan evaluasi lanjutan terhadap desain perbaikan yang telah dibuat. Hasil yang diperoleh oleh peneliti dapat digunakan sebagai acuan oleh pengembang aplikasi Warga Bali dalam melakukan perbaikan dari aspek usability. AbstractWarga Bali is a local application that is used to make it easier for people to find information about the Balinese calendar. Warga Bali application is also an application that is still in the development process so it must pay attention to the user experience, especially the usability aspect. The usability evaluation in this study was to measure the variables of effectiveness, efficiency and user satisfaction by using 20 research respondents who were selected using simple random sampling from Hindu religious communities domiciled in Bali Province. This study uses the Usability Testing method by combining the Performance Measurement technique to calculate the effectiveness and efficiency variables as well as the Think Aloud technique to evaluate Warga Bali Application interface based on the results of verbalizing input and problems that respondents face when carrying out task scenarios. Data were collected using the given task scenarios and from the suggestions for improvement given by the respondents. Respondents will then fill out the SUS (System Usability Scale) questionnaire which will be used to measure user satisfaction variables. The test results of respondents in the adolescent and adult categories show that the usability level of the effectiveness variable obtained is 96% and 93% which means it is quite high, the efficiency variable has an average of 30 seconds and 38 seconds, the user satisfaction variable from the SUS questionnaire is 46 and 51 which meaning that it is still below the standard SUS score of 68 points. The analysis using the Think Aloud technique resulted in 49 recommendations for improvement from the Warga Bali Application. Further research can carry out further evaluation of the improvement designs that have been made. The results obtained by the researchers can be used as a reference by the Balinese citizen application developers in making improvements from the usability aspect.
Strengthening CRM based on live chat for customer service performance audits Wisswani, Ni Wayan; Ciptayani, Putu Indah; Saptarini, Ni Gusti Ayu Putu Harry
Matrix : Jurnal Manajemen Teknologi dan Informatika Vol. 15 No. 3 (2025): Matrix: Jurnal Manajemen Teknologi dan Informatika
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/matrix.v15i3.126-136

Abstract

The management of relationships between customers and companies is still largely carried out conventionally. Communication between companies and customers tends to be slow and is highly limited by time constraints. This condition makes it more difficult to maintain good relationships between customers and companies, even though such relationships are crucial for business continuity. Conventional communication methods also hinder the monitoring of customer service performance toward customers. Technology-based Customer Relationship Management (CRM) can be a strategic solution to overcome the weaknesses in managing and maintaining these relationships. The purpose of this research is to implement a CRM application using real-time live chat technology to enable faster customer service responses and facilitate service monitoring for the company’s management, thereby making performance auditing of customer service easier. The CRM live chat application in this study was developed using the waterfall method and implemented using Visual Studio Code, Laragon as a web server, PHP, JavaScript, MySQL, and Pusher. The implementation was tested using Blackbox testing and User Acceptance Testing (UAT), with the results showing that all functions related to real-time communication and service monitoring operated properly, and the user satisfaction rate reached 85.8%.
Co-Authors Ambara, Made Pradnyana Ambara Andreyana, Putu Veda Arya Utama, I Putu Juliarta Atmaja, I Made Ari Dwi Suta Buana, I Putu Wira Harry Saptarini, Ni Gusti Ayu Putu I Gusti Ngurah Bagus Catur Bawa I Made Sukarsa I Nyoman Piarsa I Wayan Candra Winetra Linggar Sukarta, Erlangga Bayu Ni Gusti Ayu Putu Harry Saptarini Ni Made Karmiathi Putu Indah Ciptayani Putu Wira Buana Rusjayanthi, Ni Kadek Dwi Saputra, Gede Rizky Chandra Wirayuda, I Made Bagus Surya