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Agus Yudianto
STIE YPPI REMBANG
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Analisis Kualitas Pelayanan dan Persepsi Harga Terhadap Kepuasan Pelanggan Studi Pada PDAM Kabupaten Cirebon Yudianto, Agus; Hidayat, Riskin
Potensio Vol 11, No 1 (2009): Potensio
Publisher : STIE YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract This research is a case study on PDAM Cirebon regency. This study aims to examine the impact of service quality and price perceptions to customer satisfaction. The sam- pling technique in this study using convenience sampling and obtained a sample of 135 respondents. To measure the state- ment items used in this study the Likert scale, with a scale of 1-5. Item statement of the variable service quality is 22 items, price perception is 14 items, and customer satisfaction is 8 items. Results of validity test  using factor analysis showed that all indicators have a loading factor greater than 0.40 and only loading on one factor. Results of reliability test showed that each construct has a Cronbach’s alpha values that can be received that is above 0.60 as the minimum criteria to be acceptable. Results of hypothesis test indicate that hypoth- esis 1 and 2 supported, which means that the service quality and price perception has positive influence on customer sat- isfaction, with their respective significance at 1% and 5%.Keyword: Service quality, Price perception, Customer satis- faction
PERANCANGAN SISTEM PENJUALAN AYAM BROILER PADA PERUSAHAAN RUMAH POTONG AYAM PUTRA DEWI SAMUDRA DI JATIWANGI Yudianto, Agus; Nida, Robbani
BBM (Buletin Bisnis & Manajemen) Vol 2, No 2: Agustus 2016
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bbm.v2i2.19

Abstract

Sales System Broiler Chickens Rumah Potong Ayam Putra Dewi Samudra is a design system that records sales of sales transactions chicken, chicken purchase transaction, the addition of employee data, additional data supplier, sales reports and statements chicken chicken  purchases . System development method used to build this application is the waterfall mode . Whereas at this stage of the analysis and design of the system is done with tersktruktur approach. Analysis of the results of the data collection system based on the method of observation, interview, and literature study. The design of the system outlined by designing Activity Diagram, Entity Relationship Diagram (ERD), interface design, process design, and the design output. The implementation phase of this chicken sales system using VB.Net programming language. Thus the sales system can help sales data in the Rumah Potong Ayam Putra Dewi Samudra.Keywords: sales system , vb.net
PENGARUH KECERDASAN EMOSIONAL TERHADAP PRODUKTIVITAS KERJA KARYAWAN PT. BTPN SYARIAH CABANG AREA CIREBON TIMUR Yudianto, Agus; Septyana, Tika Indah
BBM (Buletin Bisnis & Manajemen) Vol 3, No 1: Februari 2017
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bbm.v3i1.34

Abstract

Problems in this study is whether or not the influence of emotional intelligence on employee productivity at PT. BTPN Syariah Branch Area East Cirebon, which is identified from emotional intelligence.This study aims to obtain data about the effect of emotional intelligence on employee productivity at PT. BTPN Syariah Branch Area East Cirebon. Research Methods in this research is descriptive method and survey. Population in this research counted 35 people with sample used in this research counted 35 people by using census technique. The test in this research is based on validity test, reliability test, normality test, homogeneity test, linearity test, simple regression test.The results showed the positive and significant influence of emotional intelligence on employee productivity at PT. BTPN Syariah Branch Area East Cirebon. The magnitude of the effect of emotional intelligence on employee productivity is shown by the value of R Square of 0.615 or 61.5%. Emotional intelligence of PT. BTPN Syariah Branch East Cirebon Area is in the high category (48.57%) and very high (40%); Nor is the productivity of employees at PT. BTPN Syariah Branch Area East Cirebon is in the high category of 28.57% and very high category of 25.71%.Overall, it can be concluded that this research has successfully revealed the effect of emotional intelligence on work productivity of employees in PT. BTPN Syariah Branch Area East Cirebon. Thus, the higher the emotional intelligence of an employee, the higher the work productivity. Keywords: Emotional Intelligence, Employee Productivity
SISTEM PENDUKUNG KEPUTUSAN MENENTUKAN VOLUME PRODUKSI ROTI MENGGUNAKAN METODE SIMPLEKS PADA UD ROTI MUTIARA CIREBON Yudianto, Agus
BBM (Buletin Bisnis & Manajemen) Vol 2, No 1: Februari 2016
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bbm.v2i1.6

Abstract

This research aims to develop a decision support system application on the system UD Roti Mutiara by applying the simplex method to determine the volume of production UD Roti Mutiara Cirebon. The criteria used to determine who is the source of power. As a condition to determine the volume of production.Determination of the amount of production for some products in a company, often a problem for the production manager. Activities that aim to maximize profit companies with limited resources that could be done by using the simplex method.This application is created using the Visual Basic programming language with support for Interbase DBMS. Results of this research is an application with a variable input gain of each product in production, resource requirements and the maximum available resources. Output from the application is the amount of product to be produced in order to obtain maximum benefit.Keywords : decision support system , specify the production , the simplex method.
Analisis Kualitas Pelayanan dan Persepsi Harga Terhadap Kepuasan Pelanggan Studi Pada PDAM Kabupaten Cirebon Yudianto, Agus; Hidayat, Riskin
potensio Vol 11, No 01 (2009): Volume 11 Nomor 1 Juli 2009
Publisher : potensio

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research is a case study on PDAM Cirebon regency.This study aims to examine the impact of service qualityand price perceptions to customer satisfaction. The samplingtechnique in this study using convenience sampling andobtained a sample of 135 respondents. To measure the statementitems used in this study the Likert scale, with a scale of1-5. Item statement of the variable service quality is 22 items,price perception is 14 items, and customer satisfaction is 8items. Results of validity test using factor analysis showedthat all indicators have a loading factor greater than 0.40 andonly loading on one factor. Results of reliability test showedthat each construct has a Cronbach’s alpha values that canbe received that is above 0.60 as the minimum criteria to beacceptable. Results of hypothesis test indicate that hypothesis1 and 2 supported, which means that the service qualityand price perception has positive influence on customer satisfaction,with their respective significance at 1% and 5%.Keyword: Service quality, Price perception, Customer satisfaction
ANALISA PENYUSUTAN KENDARAAN TERHADAP LAPORAN KEUANGAN PADA DINAS PENGELOLA PENDAPATAN KEUANGAN DAN ASET DAERAH KOTA CIREBON Yudianto, Agus; Lestari, Autami Tri
BBM (Buletin Bisnis & Manajemen) Vol 6, No 01 (2020): Volume 6, No. 01, 2020
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bbm.v6i01.287

Abstract

Affairs of local government based on the principles of autonomy and duty auxiliary fields opinion, financial and asset management area. The main function of accounting in the calculation not to benefit as much as it is a function of efficiency in managing funds that are set to not having swelling funds.In this office for the cost of vehicles by the end of 2011 was Rp. 980,658,541.00. Assets of these vehicles in the estimate has economic life for five years, whereas the residual value at the end of 2015 there was Rp. 885,658,541.00. In the calculation using the straight-line method of depreciation expense each year will be a constant that will ease the calculation. 
Apakah Kualitas Pelayanan Berpengaruh Terhadap Loyalitas Pelanggan?: Studi Kasus Pada Toko Cipto Indramayu Yudianto, Agus; Nurpratama, Meddy
Gema Wiralodra Vol 12 No 1 (2021): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gemawiralodra.v12i1.168

Abstract

Penelitian ini dilaksanakan pada Toko Cipto Indramayu, populasi dari penelitian yang dilakukan ini pelanggan Toko Cipto Indramayu sebanyak 96 responden. Penelitian ini bertujuan untuk mengetahui kualitas pelayanan terhadap loyalitas pelanggan di Toko Cipto Indramayu. Alat analisis yang digunakan yaitu uji validitas, uji reliabilitas, analisis statistik deskriptif, analisis korelasi, analisis regresi dan hipotesis. Pengolahan data dengan menggunakan bantuan program aplikasi SPSS versi 22. Hasil rekapitulasi skor jawaban responden mengenai kualitas pelayanan pada Toko Cipto Indramayu adalah sebesar 3650, data tersebut berada pada daerah baik (3264 – 4032 = setuju), artinya kualitas pelayanan sudah baik. Hasil rekapitulasi skor jawaban responden mengenai loyalitas pelanggan pada Toko Cipto sebesar 2842, data tersebut berada pada daerah sangat baik ((2611,2 – 3225,6 = setuju) artinya tingkat loyalitas pelanggan berada pada tingkat yang baik. Korelasi kualitas pelayanan dengan loyalitas pelangganyaitu sebesar 0,432, nilai korelasi tersebut berada pada daerah sedang (0,40 – 0,599 = sedang) atau dapat dikatakan bahwa korelasi atau hubungan kualitas pelayanan dengan loyalitas pelanggan mempunyai tingkat hubungan sedang. Hasil uji statistik pada variabel kualitas pelayanan terhadap loyalitas pelanggan menunjukkan bahwa Nilai R Square sebesar 0,178 atau 17,8 % artinya ada pengaruh kualitas pelayanan terhadap loyalitas pelanggan dan sisanya 82,2% adalah variabel diluar penelitian. Nilai thitung kualitas pelayanan (X) lebih besar dari ttabel (4,647>1,985) atau tingkat signifikansi thitung lebih kecil dari nilai alpha (0,000 < 0,05), dengan demikian bahwa terjadi penolakan H0 atau penerimaan Ha yang berarti menunjukkan adanya pengaruh variabel kualitas pelayanan (X) secara positif dan signifikan terhadap variabel loyalitas pelanggan (Y).
Pendampingan Pengelolaan Dan Pengembangan Pisbol Rizquna Di Desa Punjulharjo Kecamatan Rembang Yudianto, Agus; Nurhidayati , Anik; Tahwin, Muhammad Tahwin
Abdi Wiralodra : Jurnal Pengabdian Kepada Masyarakat Vol 3 No 2 (2021): Abdi Wiralodra
Publisher : universitas wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (747.785 KB) | DOI: 10.31943/abdi.v3i2.40

Abstract

Pengabdian kepada Masyarakat ini yaitu Pendampingan Pengelolaan Dan Pengembangan Pisbol Rizquna Di Desa Punjulharjo Kecamatan Rembang. Identifikasi permasalahan yang dihadapi, pengelolaan usaha masih sangat sederhana, pemasaran yang masih terbatas, strategi pemasaran masih terbatas dan inovasi produk masih terbatas. Berdasarkan pada permasalahan yang ada, maka sangat potensial untuk diadakan pendampingan dan pelatihan sehingga segala permasalahan yang muncul bisa diselesaikan secara baik guna meningkatkan kesejahteraan rakyat dan dalam rangka ikut serta memberdayakan ekonomi rakyat dengan memanfaatkan sumber daya yang ada. Konsep kegiatan dalam program pengabdian masyarakat ini yaitu pelatihan dan pendampingan. Adapun rancangan pelatihan yang diberikan diantaranya tentang: manajemen pemasaran, manajemen usaha, manajemen keuangan. Metode pendampingan ini tim juga melaksanakan pendampingan akses pasar atau pengembangan media promosi, yang ditujukan untuk mempertahankan dan mengembangkan UMKM. Luaran yang diharapkan adalah adanya pengakuan dari pemerintah dan masyarakat berupa PIRT dan sertifikat halal.
TINJAUAN TRAINING HUMAN FACTOR PADA DEPARTEMEN PENDIDIKAN DAN PELATIHAN PT. DIRGANTARA INDONESIA Nurpratama, Meddy; Yudianto, Agus
BBM (Buletin Bisnis & Manajemen) Vol 7, No 1 (2021): Volume 06, No. 01, 2021, Februari 2021
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bbm.v7i1.350

Abstract

The aim of the training center is to become part of the human resource development program through the initiation and execution of trainings for all employees which include the implementation of new employee orientation, fulfillment of JDQ Requirements, technology development, management development, compliance with regulations and customer requirements. Carrying out the assessment test function for prospective officials at the supervisor and manager level, Talent Management and coordinating the implementation of Pre-retirement Training for all employees.The materials in the Human Factor training are human factor overview, human error & violation, human abilities & limitations, memory & perception, management of stress & fatigue, communiaction, situational awareness, decision making, teamwork, error prevention. 
SISTEM PENGENDALIAN BARANG DAGANG TOKO ANEKA KUE CIREBON Yanti, Herni; Yudianto, Agus
BBM (Buletin Bisnis & Manajemen) Vol 6, No 2 (2020): Volume 6, No. 02, 2020
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bbm.v6i2.304

Abstract

The development effort will lead to an ever increasing variety of problems, especially in its inventory. Inventories are assets of a very large company and prone to risk, whether the risk of damage or theft risk. In trading company's internal control over inventory is very important, the better the internal control over inventory the better inventory management in the business because inventory is the largest asset in the trading company.This research was conducted at Aneka Cake Shop Increased Noble, discussed in JL.Jagastru. Assorted Cake Shop is a pastry shop that sells a variety of products both dry and wet cake. The reason the author conducted research at Aneka Cake Shop is to evaluate the preparation of the internal control of goods is in conformity with the existing theory.In  this study,  the authors  conducted a  descriptive case  study.  The  method  of  data collection  is  by  interview,  observation,  and  documentation.  Source  of  data  used  is primary data. Then the authors made the analysis of degan using elements of internal control, whether it is in accordance with the existing theory. Based on the results it can be said that the internal controls Rising Star East Noble store for inventory is still weak. This can be seen from some of the elements of internal control that is not in accordance with the regulations and existing theories. The shortage lies in the structure of the organization still have a position and the lack of clear division of tasks. The documents were used.
Co-Authors Agung, Ismail Anik Nurhidayati Bahtiar Efendi Heri Purwanto Lestari, Autami Tri Lini, Nahdia Meddy Nurpratama Muhammad Tahwin Nana Supriatna Sonjaya Nida, Robbani Nunung Nurhayati Nurshodiq, Hafidz Riskin Hidayat Samsul Anwar Septyana, Tika Indah Setiawan, Anggun Taufansyah Firdaus, Taufansyah Yanti, Herni Yuliawati, Tuti