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Generation Z in the Workforce: How Mental Health Shape Job Satisfaction Through Work Engagement in Indonesia’s Urban Yuliawan, Eko; Sjaipul, Evilina; Winardi, Muhammad Aziz
JURNAL AKUNTANSI DAN MANAJEMEN Vol 9 No 2 (2025): Accounting and Management Journal
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/amj.v9i2.8221

Abstract

This study aims to analyze the influence of mental health on job satisfaction mediated by work involvement in Generation Z workers in the Greater Jakarta area. The research approach used was quantitative, with the distribution of questionnaires online through Google Forms to respondents who were included in the age of Gen Z and had at least one year of work experience. The sampling technique used purposive sampling with a total of 110 respondents. Data analysis was carried out using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method. The results showed that mental health had a positive and significant effect on job satisfaction but did not have a significant effect on work engagement. Meanwhile, work involvement has a positive and significant effect on job satisfaction but does not act as a mediating variable between mental health and job satisfaction. These findings indicate that mental health has a direct influence on job satisfaction without intermediary work involvement. Theoretically, this study strengthens the theory of Job Demands-Resources (JD-R) by affirming the role of mental health as a personal resource that contributes to work well-being. In practical terms, the results of this study provide implications for organizations to improve the psychological well-being of employees through mental health support programs and create a conducive work environment for Gen Z workers to achieve optimal job satisfaction.
Enhancing revisit intention through digital tourism experience and digital trust: the mediating role of tourist engagement in heritage tourism Eko Yuliawan; Evilina Sjaiful; Sandi Noorzaman; Novie Nostalgia Adiwinata
Insight Management Journal Vol. 6 No. 1 (2026): May
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/imj.v6i1.509

Abstract

This study analyzes the influence of Digital Tourism Experience and Digital Trust on Tourist Revisit Intention, with Tourist Engagement as a mediating variable, in heritage destinations at Borobudur Temple and Jakarta Old Town. Using a quantitative approach with SEM-PLS, data were collected from 134 respondents through an online questionnaire. The findings reveal that Digital Trust significantly affects Tourist Engagement and Tourist Revisit Intention, both directly and indirectly through the mediation of Tourist Engagement, whereas Digital Tourism Experience has a direct effect on Revisit Intention and does not significantly influence Tourist Engagement or the indirect pathways. Furthermore, Tourist Engagement plays a crucial role in driving revisit intention, confirming that emotional, cognitive, and social involvement are key mechanisms in fostering tourist loyalty. These results reinforce the applicability of the Theory of Planned Behavior (TPB) and the Technology Acceptance Model (TAM) in digital heritage tourism. Based on these findings, it is recommended that destination managers prioritize strengthening digital trust through reliable platforms, data security, and transparent communication, while also enhancing interactive and personalized digital features such as virtual tours, storytelling, and user-generated content to improve engagement; additionally, integrating digital and on-site experiences is essential to create a seamless tourist journey, and future studies are encouraged to expand the sample scope, include more diverse heritage destinations, and incorporate additional variables such as perceived value and satisfaction to enrich the research model.