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All Journal JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis International Journal of Global Accounting, Management, Education, and Entrepreneurship (IJGAME2) Jurnal Ilmu Manajemen Advantage Assets : Jurnal Ilmiah Ilmu Akuntansi, Keuangan dan Pajak Riset Akuntansi (RISTANSI) Journal of Artificial Intelligence and Digital Business International Journal of Accounting and Management Research (IJAMR)
Sri Dwi Ningsih
STIE Kertanegara Malang
Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Social Sciences

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Pengaruh Pelayanan Housekeeping Dan Fasilitas Hotel Terhadap Kepuasan Pelanggan Di Hotel Taman Dayu Golf & Resort Kabupaten Pasuruan ningsih, sri dwi; Purwantoro, Handik; Putra, Yoga Rizkidi
JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Vol 7, No 2 (2025): FEBRUARI 2025
Publisher : STIE Kertanegara Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47201/jamin.v7i2.235

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh Pelayanan Housekeeping dan Fasilitas Hotel terhadap Kepuasan Pelanggan pada Hotel Taman Dayu Golf & Resort Pandaan Kabupaten Pasuruan. Metode yang digunakan penulis dalam melakukan penelitian ini adalah metode uji Kualitas Data dan Analisis Regresi Linier Berganda. Pengolahan data dilakukan dengan menggunakan aplikasi statistik. Sampel dari penelitian ini adalah 88 responden yang diambil dengan menggunakan rumus slovin. Hasil dari penelitian ini menunjukkan bahwa pelayanan housekeeping secara parsial tidak berpengaruh terhadap kepuasan pelanggan, sedangkan fasilitas hotel secara parsial berpengaruh terhadap kepuasan pelanggan, kemudian secara simultan pelayanan housekeeping dan fasilitas hotel berpengaruh terhadap kepuasan pelanggan. Hasil uji koefisien determinasi menunjukkan bahwa pelayanan housekeeping dan fasilitas hotel memiliki pengaruh sebesar 46,8% terhadap kepuasan pelanggan, sedangkan sisanya sebesar 53,2% dipengaruhi oleh faktor lain yang tidak dijelaskan dalam penelitian ini. Kata Kunci: Kepuasan pelanggan, Pelayanan Housekeeping dan Fasilitas Hotel.
The Influence of Financial Technology (Fintech) on the Profitability of Banks Listed on the Indonesian Stock Exchange in the Period 2020 – 2023 Dwiningsih, Sri; Ilyas, Sinar Billy; Ratnasari, Ike
Jurnal Ilmu Manajemen Advantage Vol. 9 No. 2 (2025): Desember 2025
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v9i2.1689

Abstract

The author's objective in conducting this research is to analyze the influence of financial technology (FINTECH) on the profitability of banks listed on the Indonesia Stock Exchange for the 2020-2023 period. The author employed a quantitative method in conducting this research, utilizing secondary data from financial reports published by the Indonesia Stock Exchange. The sample for this study comprised eight banking companies over 4 years, selected purposively. The results of this study indicate that financial technology (FINTECH), as measured by e-banking, affects return on assets (ROA). This is because e-banking can reduce average operating and physical overhead costs for banks. Therefore, the availability of electronic banking services positively impacts bank profitability (return on assets). Financial technology (FINTECH), as indicated by e-banking, also affects the net interest margin (NIM) by reducing reliance on physical services (such as tellers and branches), thereby lowering bank operating costs. With lower operating costs, banks can maintain or increase profit margins from interest differentials. The ease of access and convenience of e-banking services encourage customers to hold their funds longer, thereby increasing third-party funds (TPF). This provides banks with a low-cost source of funds, reducing interest costs and positively impacting net interest income (NIM). However, this does not affect return on Equity (ROE) because e-banking cannot yet deliver the operational efficiencies of digital services and does not directly increase net income in proportion to Equity. This study contributes to the literature by identifying differences in the effects of e-banking across various dimensions of bank profitability and by revealing its limitations in increasing ROE, thereby highlighting an important gap for further research on more comprehensive fintech integration.
Co-Authors Ananda, Anton Ferry Andhika Ari Pratama Dini Sylvia, Ucik Retno Erny Setyowati Illa, Mas Totok Ilyas, Sinar Billy Mahdania Afria Muhammad Afif Nabila Ika Putri Purwantoro, Handik Putra, Yoga Rizkidi Putri, Inneke Dimas Qawi, Fazil Ratnasari, Ike Riswanto Sarwo Edi Sofiya Ilhami Sukariyono, Dedi Syahmala, Rikza Rossasti Tanti Muslimah