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All Journal Jurnal Kesehatan Lingkungan indonesia Journal of Governance and Public Policy Jurnal Administrative Reform Jurnal Paradigma Jurnal Akuntansi dan Keuangan Journal of Government and Politics (JGOP) Journal of Government Science (GovSci ) : Jurnal Ilmu Pemerintahan Jurnal Ilmu Pemerintahan
Rita Kalalinggi
Universitas Mulawarman
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences Other

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Journal : Jurnal Paradigma

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IMPLEMENTASI PERATURAN BUPATI KUTAI KARTANEGARA NOMOR 7 TAHUN 2012 TENTANG PEDOMAN PENYELENGGARAAN PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KANTOR CAMAT LOA JANAN KABUPATEN KUTAI KARTANEGARA Eka Zumaida Aprilia; Muhammad Noor; Rita Kalalinggi
Jurnal Paradigma (JP) Vol 10, No 2 (2021): JURNAL PARADIGMA
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jp.v10i2.6165

Abstract

This article will discuss the implementation of policies related to PATEN services in the Loa Janan District. The research method uses descriptive qualitative. Sources of data come from observations, interviews, and literature studies. Data analysis used an interactive data analysis model. The results showed that the communication pattern carried out by Loa Janan District was quite good. The infrastructure facilities in Loa Janan District were quite good and adequate in implementing integrated administrative services. In terms of staff and abilities, it is still not ideal because there are officers who do not have the expertise appropriate to the field. Implementing officers have implemented transparency in the services provided to the community, but it has not been maximized because there are still people who feel discriminatory actions in delivering services. The existing procedures for the PATEN service in Loa Janan District are more concise and can bring benefits closer to the community.Keywords: implementasi, kebijakan, PATEN
PELAYANAN APARATUR KELURAHAN KEPADA MASYARAKAT DI KELURAHAN SEMPAJA SELATAN KOTA SAMARINDA Rita Kalalinggi
Jurnal Paradigma (JP) Vol 1, No 3 (2012): JURNAL PARADIGMA
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (555.889 KB) | DOI: 10.30872/jp.v1i3.312

Abstract

Di bidang pemerintah masalah pelayanan memegang peran sangat besar karena menyangkut kepentingan umum, bahkan kepentingan rakyat secara keseluruhan, karena peranan umum yang diselenggarakan oleh pemerintah melibatkan seluruh aparat pegawai negeri. Pelayanan adalah kunci keberhasilan dalam berbagai usaha/kegiatan yang bersifat jasa. Perananya sangat besar dalam upaya memberikan kepuasan kepada pelanggan, memperhatikan peran layanan yang semakin menonjol, maka tidaklah heran apabila masalah pelayanan mendapat perhatian besar dan berulang kali dibicarakan, baik oleh masyarakat maupun manajemen itu sendiri, baik secara khusus maupun dalam kaitannya dengan pokok usaha kegiatan organisasi.
Co-Authors Adam Idris Angga Kusuma Wijaya Anwar Alaydrus Badruddin Nasir Bambang Irawan Budiman Budiman Budiman Budiman Budiman Christensen Eldisa Joshua Dewi Angraini Dewi Rosanti Diah Indah Permatasari Djumlani, Achmad Doltianus . Dyastari, E. Letizia E. Letizia Dyastari Eka Zumaida Aprilia Fadhlurrohman, Mochammad Iqbal Ghea Puspita Sari Hendra Wibowo Hului Hidayat, Roma Iman Surya Jein Natalia Joshua, Christensen Eldisa Jumar . Khairina, Etika Masjaya Masjaya . Mia Sarmiasih Mohammad Taufik Muhammad Hisdar Muhammad Jamal Muhammad Noor Nasir, Badruddin Nur Fitriyah Prawira Yudha Pratama Rela Arlita Damayanti Sartika, Dardanella Yama Trisna Alan Pasoso