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All Journal International Journal of Management Progress Jurnal Ilmu Manajemen Profitability
Ilham Labbase
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Effect of Quality of Service, Image, and Business Ethics on Satisfaction and Loyality of Patients in Hospitals in Makassar City Aslan Azhari; Basri Modding; Ilham Labbase; Annas Plyriadi
International Journal of Management Progress Vol. 1 No. 2 (2020): International Journal of Management Progress
Publisher : Institute for Research and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35326/ijmp.v1i2.558

Abstract

Research related to the Effect of Service Quality, Image, and Business Ethics on Patient Satisfaction and Loyalty at Hospitals in Makassar City. This research was conducted which aims to: (1) test and analyze the effect of service quality, image, business ethics on patient satisfaction, (2) test and analyze the effect of service quality, image, business ethics on patient loyalty, (3) test and analyze the effect satisfaction with patient loyalty, (4) test and analyze the indirect effect of service quality, image, and business ethics on patient loyalty through mediating patient satisfaction. This study uses primary data through distributing questionnaires to a total of 203 inpatients as samples from the total number of patients in 2018 totaling 69.337, data collection was carried out from December 2019 to January 2020. Data were analyzed using Structural Equation Modeling (SEM) analysis with program assistance AMOS and SPSS. The results showed that (1) service quality, image, and business ethics had a positive and significant direct effect on patient satisfaction, (2) service quality, image, and business ethics had a positive and significant direct effect on patient loyalty, (3) satisfaction has a positive and not significant direct effect on patient loyalty, (4) an indirect relationship of service quality, image, and business ethics, through mediation satisfaction has a positive and not significant effect on patient loyalty. This means that the provision of good quality services, the application of the hospital's image, and the application of ethical behavior will have a direct role in patient satisfaction and loyalty. Patient satisfaction does not significantly affect patient loyalty due to the existence of a system of tiered referral system which makes it impossible for patients to directly choose the hospital, except in an emergency. Quality of service, image, and business ethics through satisfaction has a positive and not significant effect on patient loyalty. This shows that patient satisfaction is not able to mediate to have a significant influence on patient loyalty.
The Influence of Organizational Behavior and Organizational Culture on MSME Performance in Makassar City Suriyanti; Ilham Labbase; Hasnawati; Muhammad Zein
Jurnal Ilmu Manajemen Profitability Vol. 10 No. 2 (2026): AGUSTUS 2026
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/vacqqa02

Abstract

Micro, small, and medium enterprises (MSMEs) play a strategic role in the Indonesian economy by absorbing labor, supporting economic growth, and promoting equitable community welfare. However, improving MSME performance remains an important challenge, particularly in ensuring that internal organizational factors can effectively support productivity, operational efficiency, and customer satisfaction. This study aimed to examine the effects of organizational culture and organizational behavior on MSME performance in Makassar City. A quantitative research approach was employed using primary data collected through questionnaires distributed to 100 MSMEs in Makassar City. The data were analyzed using descriptive statistical analysis and Statistical Package for the Social Sciences (SPSS) version 27.00. The results showed that organizational culture had a positive and significant effect on MSME performance, indicating that better implementation of organizational culture was associated with higher productivity, operational efficiency, and customer satisfaction. Organizational behavior also had a positive and significant effect on MSME performance, demonstrating that effective organizational behavior further improved productivity, operational efficiency, and customer satisfaction. These findings indicate that organizational culture and organizational behavior are important internal factors in strengthening MSME performance. The study contributes to the understanding of organizational factors that support MSME development and provides practical implications for MSME owners and managers in developing a supportive organizational culture and effective behavior to improve performance and competitiveness in Makassar City.
Job Satisfaction and Work Motivation as Determinants of Employee Organizational Behavior Andi Nila Ratna Sari; Firman Ridwan; Achmad Gani; Ilham Labbase
Jurnal Ilmu Manajemen Profitability Vol. 10 No. 2 (2026): AGUSTUS 2026
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/wh68kr02

Abstract

Employee organizational behavior is an important factor in supporting effective workplace interactions, performance, and the achievement of organizational goals. However, differences in employees’ attitudes and motivational conditions may influence the extent to which they demonstrate constructive, cooperative, and engaged behaviors. This study aimed to examine the effects of job satisfaction and work motivation on employee organizational behavior, both individually and simultaneously. The study employed an associative quantitative design. Primary data were collected through structured questionnaires distributed to employees, while secondary data were obtained from relevant literature and organizational documents. The population consisted of employees within the observed organization, and 60 valid respondents were selected using purposive random sampling based on the sample determination using the Slovin formula. Data were analyzed using multiple linear regression to test the proposed hypotheses. The results showed that job satisfaction had a positive and significant effect on employee organizational behavior, indicating that higher job satisfaction was associated with more constructive and cooperative workplace behaviors. Work motivation also had a positive and significant effect, demonstrating its importance in encouraging proactive attitudes, commitment, and employee engagement. Simultaneously, job satisfaction and work motivation significantly contributed to employee organizational behavior. These findings highlight the importance of managerial policies that create a supportive work environment and strengthen recognition and motivation. Organizations are encouraged to recognize employee contributions through financial and non-financial rewards, including praise and career development opportunities, to foster positive organizational behavior and improve overall performance.
Co-Authors Achmad Gani Andi Nila Ratna Sari Annas Plyriadi Aslan Azhari Basri Modding Firman Ridwan Hasnawati Muhammad Zein Suriyanti