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All Journal Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Prosiding Konferensi Nasional PKM-CSR PELS (Procedia of Engineering and Life Science) JOURNAL OF MEDICAL RECORDS AND HELATH INFORMATION Indonesian Journal of Health Information Management Services (IJHIMS) Journal of Global Research in Public Health
Oktoriani, Ervita Nindy
Sekolah Tinggi Ilmu Administasi Malang
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : JOURNAL OF MEDICAL RECORDS AND HELATH INFORMATION

 1 
PENINGKATAN KUALITAS PELAYANAN MELALUI KOMUNIKASI EFEKTIF PEREKAM MEDIS DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN: STUDI KASUS DI UPT PUSKESMAS KARANGPLOSO Soraya, Soraya; Marhaeni Widiastuti, Tri; Renata S, Adisty Radika; Oktoriayani, Ervita Nindy
JRMIK Vol 5 No 2 (2024): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION
Publisher : Malang: Sekolah Tinggi Ilmu Administrasi Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jrmik.v5i2.69

Abstract

Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis peran komunikasi efektif perekam medis dalam meningkatkan kualitas pelayanan di tempat pendaftaran pasien rawat jalan di UPT Puskesmas Karangploso. Metode yang digunakan adalah deskriptif dengan pendekatan kualitatif. Pengumpulan data dilakukan melalui observasi, wawancara mendalam, dan studi dokumentasi. Fokus penelitian ini adalah prinsip-prinsip komunikasi efektif seperti respect, empathy, audible, clarity, dan humble dari perspektif petugas pendaftaran dan pasien.Hasil penelitian menunjukkan bahwa komunikasi antara petugas pendaftaran dan pasien belum optimal, terutama dalam penerapan prinsip empati dan rendah hati. Banyak pasien merasa informasi yang diberikan oleh petugas tidak jelas dan harus dijelaskan ulang. Kekurangan dalam komunikasi ini berdampak negatif pada kepuasan pasien dan efisiensi layanan.Penelitian ini menyarankan agar petugas pendaftaran meningkatkan kesadaran dan keterampilan komunikasi mereka, khususnya dalam hal empati dan kejelasan informasi. Pelatihan dan pengembangan kemampuan komunikasi efektif bagi petugas pendaftaran diharapkan dapat meningkatkan kualitas pelayanan dan kepuasan pasien di UPT Puskesmas Karangploso.
EVALUASI KEAMANAN DAN PRIVASI SISTEM REKAM MEDIS ELEKTRONIK: STUDI KASUS DI RUMAH SAKIT WAVA HUSADA Soraya, Soraya; Oktoriyani, Ervita Nindy; Mawan, M. Syafiudin Aris
JRMIK Vol 6 No 1 (2025): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION
Publisher : Malang: Sekolah Tinggi Ilmu Administrasi Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jrmik.v6i1.78

Abstract

Hospitals, as healthcare service institutions, bear a significant responsibility in ensuring patient data security, particularly through the implementation of electronic medical records (EMRs). Electronic medical records, as regulated by the Indonesian Ministry of Health Regulation (Permenkes) No. 24 of 2022, are electronic documents that record patient identity, examinations, treatments, and other medical services. The implementation of EMRs requires management aligned with information security standards such as ISO/IEC 27001:2013, encompassingconfidentiality, integrity, and availability. This study aims to evaluate the security and privacy of the electronic medical records system at Wava Husada Hospital, Malang. A qualitative descriptive approach was employed to understand the application of security principles, including confidentiality, authentication, access control, and data integrity. Data were collected through observations, interviews, and documentation, which were then analyzed in-depth. The findings indicate that Wava Husada Hospital has implemented security mechanisms such as authentication, access rights restrictions, and data backup systems. Additionally, the aspects of confidentiality and data integrity have been well-managed through policies like the use of unique passwords and supervised data deletion by authorized personnel. These findings provide valuable insights into the efforts of healthcare facilities to safeguard patient privacy and comply with applicable regulations, while also serving as a reference for enhancing information security systems in other healthcare services.
Co-Authors ACHMAD JAELANI RUSDI Basirun Sirebut Ema Mayasari, Ema Fita Rusdian Ikawati Ina Suhartina Joko Sutrisno Marhaeni Widiastuti, Tri Mawan, M. Syafiudin Aris Muhammad Ali Sodik Puspita , Dyah Rangga Raden Mohamad Herdian Bhakti Renata S, Adisty Radika Rhamadany , Musthafa Soraya Soraya Sukron Jazuli