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All Journal Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Prosiding Konferensi Nasional PKM-CSR PELS (Procedia of Engineering and Life Science) JOURNAL OF MEDICAL RECORDS AND HELATH INFORMATION Indonesian Journal of Health Information Management Services (IJHIMS) Journal of Global Research in Public Health
Oktoriani, Ervita Nindy
Sekolah Tinggi Ilmu Administasi Malang
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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Bagaimana cara memilah dokumen rekam medis aktif dan tidak aktif?: Efisiensi penggunaan Ms. Access 2016 di Puskesmas Dinoyo Ervita Nindy Oktoriani; Sukron Jazuli; Suhartina ina Ina; Basirun Sirebut
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 4 (2021): Peran Perguruan Tinggi dan Dunia Usaha dalam Mewujudkan Pemulihan dan Resiliensi Masya
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (279.617 KB) | DOI: 10.37695/pkmcsr.v4i0.1113

Abstract

The medical record document sorting system is now developed using information technology. One of the software that can be utilized in the process of selecting medical record documents is Microsoft Access 2016. In the medical record unit, Dinoyo Public Health Center still uses manual recording especially for the retention of active and inactive medical record documents. Therefore the author’s took the initiative to make a medical record application based on Ms. Access 2016. To that end, this study was conducted to see the efficiency of the application of this medical record application at Dinoyo Public Health Center. This type of research is a qualitative research with a descriptive approach, because author’s want to describe the application of Ms. based medical record applications, Access 2016. The instruments used were observation sheets, closed questionnaires, and brief interview guidelines. In addition, author tabulated simple statistical data to sharpen research results. Based on the results of the study, there was enhance in efficiency in the performance of officers in sorting active and inactive medical records documents. This increase shows that the use of the medical record application can improve the efficiency of sorting active and inactive medical record documents at Dinoyo Public Health Center
Pengaruh Citra Rumah Sakit, Kualitas Layanan Terhadap Kepuasan dan Loyalitas Pasien BPJS Rawat Inap Ervita Nindy Oktoriani
Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Vol 11, No 1 (2023)
Publisher : Asosiasi Perguruan Tinggi Rekam Medis dan Informasi Kesehatan Indonesia- APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/jmiki.v11i1.525

Abstract

Rumah sakit sebagai institusi yang bergerak di bidang jasa dimana pelayanannya merupakan tolok ukur penilaian kinerja. Salah satu tolok ukurnya adalah kualitas pelayanan yang diterima oleh pasien dari sebuah rumah sakit, oleh sebab itu sudah menjadi kewajiban pihak manajemen rumah sakit untuk menjaga hubungan baik dengan pasien untuk menciptakan sebuah nilai kepuasan yang maksimal. Penelitian ini menggunakan penelitian kuantitatif dengan tujuan untuk menganalisis secara empiris pengaruh variable independent yaitu Citra Rumah  Sakit  dan  Kualitas  pelayanan  terhadap variabel independen yaitu kepuasan pasien dan loyalitas pasien. Hasil penelitian menunjukkan bahwa seluruh hipotesis dalam penelitian ini dapat diterima, yakni 1) Citra berpengaruh positif dan signifikan terhadap kepuasan pasien BPJS Rawat Inap Di RSUD X. 2) Kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pasien BPJS Rawat Inap Di RSUD X. 3) Citra berpengaruh positif dan signifikan terhadap loyalitas pasien BPJS Rawat Inap Di RSUD X. 4) Kualitas layanan berpengaruh positif dan signifikan terhadap loyalitas pasien BPJS Rawat Inap Di RSUD X. 5) Kepuasan pasien berpengaruh positif dan signifikan terhadap loyalitas pasien BPJS Rawat Inap Di RSUD X. 6) Citra berpengaruh positif dan signifikan terhadap loyalitas melalui kepuasan pasien BPJS Rawat Inap Di RSUD X.7) Kualitas layanan berpengaruh positif dan signifikan terhadap loyalitas melalui kepuasan pasien BPJS Rawat Inap Di RSUD X.
PENINGKATAN KUALITAS PELAYANAN MELALUI KOMUNIKASI EFEKTIF PEREKAM MEDIS DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN: STUDI KASUS DI UPT PUSKESMAS KARANGPLOSO Soraya, Soraya; Marhaeni Widiastuti, Tri; Renata S, Adisty Radika; Oktoriayani, Ervita Nindy
JRMIK Vol 5 No 2 (2024): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION
Publisher : Malang: Sekolah Tinggi Ilmu Administrasi Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jrmik.v5i2.69

Abstract

Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis peran komunikasi efektif perekam medis dalam meningkatkan kualitas pelayanan di tempat pendaftaran pasien rawat jalan di UPT Puskesmas Karangploso. Metode yang digunakan adalah deskriptif dengan pendekatan kualitatif. Pengumpulan data dilakukan melalui observasi, wawancara mendalam, dan studi dokumentasi. Fokus penelitian ini adalah prinsip-prinsip komunikasi efektif seperti respect, empathy, audible, clarity, dan humble dari perspektif petugas pendaftaran dan pasien.Hasil penelitian menunjukkan bahwa komunikasi antara petugas pendaftaran dan pasien belum optimal, terutama dalam penerapan prinsip empati dan rendah hati. Banyak pasien merasa informasi yang diberikan oleh petugas tidak jelas dan harus dijelaskan ulang. Kekurangan dalam komunikasi ini berdampak negatif pada kepuasan pasien dan efisiensi layanan.Penelitian ini menyarankan agar petugas pendaftaran meningkatkan kesadaran dan keterampilan komunikasi mereka, khususnya dalam hal empati dan kejelasan informasi. Pelatihan dan pengembangan kemampuan komunikasi efektif bagi petugas pendaftaran diharapkan dapat meningkatkan kualitas pelayanan dan kepuasan pasien di UPT Puskesmas Karangploso.
Kepercayaan Kerahasiaan Data Diri Masyarakat Pada Pelayanan Telemedis: Path Analysis Model Rusdi, Achmad Jaelani; Prisusanti, Retno Dewi; Ikawati, Fita Rusdian; Oktoriani, Ervita Nindy
J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Vol 6 No 1 (2024): December
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-remi.v6i1.4654

Abstract

Online health consultations via telemedicine, conducted through websites or digital platforms, have become a trend with the advancement of communication technology. However, data privacy is a major concern, especially when it involves patients' personal health information. This study analyzes the factors influencing public trust in telemedicine services. The aim is to examine the impact of economic, educational, environmental, usefulness, ease of use, and information quality factors on public trust in telemedicine. The research method involves path analysis using a quantitative approach, followed by qualitative analysis. The study involved 90 participants, with a 2:1 ratio between the user group and the control group. The results indicate a significant influence of economic status, education level, environment, system ease of use, and information quality on public trust in data privacy within telemedicine, with a total trust score reaching +0.545. These findings underscore the need for the public, as telemedicine users, to be more cautious about the security and confidentiality of their personal data. Additionally, service providers must make efforts to ensure patient data security and privacy, while establishing clear terms in every privacy policy and providing legal guarantees regarding data protection.
EVALUASI KEAMANAN DAN PRIVASI SISTEM REKAM MEDIS ELEKTRONIK: STUDI KASUS DI RUMAH SAKIT WAVA HUSADA Soraya, Soraya; Oktoriyani, Ervita Nindy; Mawan, M. Syafiudin Aris
JRMIK Vol 6 No 1 (2025): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION
Publisher : Malang: Sekolah Tinggi Ilmu Administrasi Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58535/jrmik.v6i1.78

Abstract

Hospitals, as healthcare service institutions, bear a significant responsibility in ensuring patient data security, particularly through the implementation of electronic medical records (EMRs). Electronic medical records, as regulated by the Indonesian Ministry of Health Regulation (Permenkes) No. 24 of 2022, are electronic documents that record patient identity, examinations, treatments, and other medical services. The implementation of EMRs requires management aligned with information security standards such as ISO/IEC 27001:2013, encompassingconfidentiality, integrity, and availability. This study aims to evaluate the security and privacy of the electronic medical records system at Wava Husada Hospital, Malang. A qualitative descriptive approach was employed to understand the application of security principles, including confidentiality, authentication, access control, and data integrity. Data were collected through observations, interviews, and documentation, which were then analyzed in-depth. The findings indicate that Wava Husada Hospital has implemented security mechanisms such as authentication, access rights restrictions, and data backup systems. Additionally, the aspects of confidentiality and data integrity have been well-managed through policies like the use of unique passwords and supervised data deletion by authorized personnel. These findings provide valuable insights into the efforts of healthcare facilities to safeguard patient privacy and comply with applicable regulations, while also serving as a reference for enhancing information security systems in other healthcare services.
Analysis of Medical Record Complete Flexibility to Complete Claims of Health BPJS RS Baptis Kota Batu Oktoriani, Ervita Nindy; Sutrisno, Joko; Mayasari, Ema; Sodik, Muhammad Ali
Journal of Global Research in Public Health Vol. 3 No. 1 (2018): June
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The completeness of the inpatient medical record file is one of the requirements of BPJS claims that will affect BPJS claim settlement process. This study aims to determine the relation of the completeness of the medical record file to the settlement of BPJS hospitalization claim at Baptist Hospital Batu City. The research method used the type of Descriptive Analytic and Random Sampling data collection with sampling technique that is Random Sampling and obtained sample of 191 data of Inpatient Patient. By using the Co-efficient Controvency test. The results of the study showed that the level of completeness of the medical records records were 161 (84.3%) and 30 (15.7%) incomplete medical record files, the claimed claims level of 161 (84.3%) and 30 (15,7%) file has pending claims. Based on the result of statistical test of coefficient of contigency there is influence of file beam to settlement of claim = 0,000 <α (0,05)), then reject H0. It is necessary to have the policy of the doctor in charge of each installation, it is necessary to socialize to the doctor of DPJP to better understand the importance of medical record usage and improve the coordination and communication between the nurse and doctor DPJP.
PENYUSUNAN STANDAR OPERASIONAL PROSEDUR (SOP) UNTUK PENCEGAHAN DOBEL REGISTER DALAM SISTEM PENDAFTARAN RUMAH SAKIT Oktoriani, Ervita Nindy; Hanafiah, Ali; Rhamadany , Musthafa
Indonesian Journal of Health Information Management Services Vol. 5 No. 1 (2025): Indonesian Journal of Health Information Management Services (IJHIMS)
Publisher : APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/ijhims.v5i1.127

Abstract

Proses pendaftaran pasien di rumah sakit merupakan tahap awal yang sangat penting dalam pelayanan kesehatan. Salah satu tantangan utama dalam sistem pendaftaran adalah Register ganda, yaitu pendaftaran ganda pasien dengan identitas yang sama, yang dapat menyebabkan ketidakakuratan data inefisiensi operasional, serta risiko kesalahan medis. Kegiatan ini bertujuan untuk menyusun Standar Operasional Prosedur (SOP) Pencegahan Register ganda dalam Sistem Pendaftaran Rumah Sakit guna meningkatkan akurasi data dan efisiensi layanan di RS Islam A. Yani Surabaya. Metode yang digunakan dalam kegiatan ini adalah pendekatan difusi ipteks, yang mencakup identifikasi permasalahan, analisis kebutuhan, perancangan dokumen SOP, serta validasi dan revisi dengan tenaga rekam medis dan petugas pendaftaran. Hasil dari kegiatan ini adalah SOP yang disusun secara sistematis untuk mencegah pendaftaran ganda melalui prosedur verifikasi identitas pasien, pencarian data dalam sistem informasi rumah sakit, serta mekanisme penanganan Register ganda. Meskipun SOP telah disusun dan dikonsultasikan dengan pihak terkait, kegiatan ini tidak mencakup implementasi dan evaluasi penerapan di lapangan. Oleh karena itu, diperlukan penelitian lebih lanjut untuk mengukur efektivitas SOP dalam praktik rumah sakit.
Evaluation of RME Implementation Based on Digital Maturity Index (DMI) in the Digital Transformation Stages of Healthcare at Muhammadiyah University Malang Hospital Hanafiah, Ali; Oktoriani, Ervita Nindy; Puspita , Dyah Rangga
Procedia of Engineering and Life Science Vol. 6 (2024): The 3rd International Scientific Meeting on Health Information Management (3rd ISMoHI
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/pels.v6i1.1927

Abstract

This study aims to evaluate the implementation of Electronic Medical Records (EMR) at the General Hospital of Muhammadiyah University Malang (RSU UMM) based on the Digital Maturity Index (DMI) in the context of healthcare digitalization transformation. This research employs the Hospital Information System Maturity Model (HISMM) to measure the digital maturity level of RSU UMM. The research method utilized includes surveys and observations involving medical, administrative, and managerial staff directly engaged in the use of EMR. The results indicate that the digital maturity level at RSU UMM is at 65.3%, suggesting that while the EMR implementation is progressing well, improvements are still needed in several indicators such as Data Analysis, Strategy, Information Security, and Human Resource Management. Factors influencing the successful implementation of EMR include technological readiness, managerial support, user training, and data security policies. This evaluation is expected to assist RSU UMM in enhancing the efficiency and effectiveness of healthcare services by optimizing the EMR system and accelerating the digital transformation process in the healthcare sector Keywords— Personal Health Record, Acceptance, medical record
Co-Authors ACHMAD JAELANI RUSDI Basirun Sirebut Ema Mayasari, Ema Fita Rusdian Ikawati Ina Suhartina Joko Sutrisno Marhaeni Widiastuti, Tri Mawan, M. Syafiudin Aris Muhammad Ali Sodik Puspita , Dyah Rangga Raden Mohamad Herdian Bhakti Renata S, Adisty Radika Rhamadany , Musthafa Soraya Soraya Sukron Jazuli