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All Journal Cosmogov: Jurnal Ilmu Pemerintahan Journal of Governance TRANSFORMASI: Jurnal Manajemen Pemerintahan Jurnal MSDA (Manajemen Sumber Daya Aparatur) GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan International Journal of Science and Society (IJSOC) Bulletin of Educational Management and Innovation Khazanah Sosial Journal of Governance and Social Policy
Sri Hartati
Institut Pemerintahan Dalam Negeri
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Social Sciences

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Public Service Motivation, Formal Control Strength, and Incentive Consistency: Civil Servant Performance Patterns in Yogyakarta Sri Hartati; Teresa Irmina Nangameka; Ira Meiyenti; M. Imam Gazali; Marvin Persulessy
Khazanah Sosial Vol. 8 No. 2 (2026): Khazanah Sosial
Publisher : UIN Sunan Gunung Djati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/ks.v8i2.54457

Abstract

This study examines how public service motivation (PSM), formal control strength (FCS), and performance incentive consistency (PIC) relate to civil servant performance patterns in two local government agencies in the Special Region of Yogyakarta, Indonesia. Employing a qualitative embedded multiple-case study design, data were collected through semi-structured interviews with 12 informants and a review of performance-related documents. The data were analyzed using cross-case thematic analysis guided by an interpretive configurational perspective. The findings identify three configurations: two associated with relatively favorable performance and one indicating shortcomings in task execution. PSM may differentiate performance patterns, while PIC is perceived as an additional motivational factor. However, consistently high FCS across all configurations limits conclusions about its differentiating role. Evidence of low PSM in the third configuration came primarily from one agency and should be interpreted with caution. The findings also suggest possible partial motivational substitution and functional complementarity, although causal relationships cannot be established. Overlapping reporting requirements, resource constraints, and an emphasis on administrative targets further complicate assessments of substantive performance. This study contributes an interpretive configurational explanation of civil servant performance by integrating motivational and institutional conditions. It highlights the practical importance of strengthening service orientation, improving incentive transparency, and evaluating the quality of substantive work beyond administrative target attainment.
Co-Authors Abd Salam Afriati Afriati Dini Adhania Febrian Madina Yustisia Galeria, Beta Hadi Prabowo Ira Meiyenti Ismail Ismail Ismail Nurdin M. Imam Gazali M. Irwan Tahir Marja Sinurat Marvin Persulessy Maryani, Dedeh Melinda Nurcahya Lestari Muhammad Dendi Krisnadi Nurliah Nurdin Nurmalisa H Chawari Teresa Irmina Nangameka Tjahya Supriatna Yulia Fida