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All Journal JUMANTIK (Jurnal Ilmiah Penelitian Kesehatan) Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Jurnal Sains dan Kesehatan Medical Laboratory Journal
Ilyas Ibrahim
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Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health

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Journal : Medical Laboratory Journal

 1 
Hubungan Kualitas Pelayanan Administrasi Dengan Kepuasan Pasien Di Wilayah Kerja Puskesmas Piru Kabupaten Seram Bagian Barat Tahun 2023 Abd. Rijali Lapodi; Herlin Sinay; Zulfikar Lating; Ilyas Ibrahim; Muhamad Adi Sasono
Medical Laboratory Journal Vol. 1 No. 4 (2023): December : Medical Laboratory Journal
Publisher : LPPM STIKES KESETIAKAWANAN SOSIAL INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57213/caloryjournal.v1i4.37

Abstract

Patient satisfaction is still an important issue in relation to administrative services as an indicator of improving the quality of service to patients. Therefore, the quality of administrative services needs to be paid attention to in order to have a positive impact on patient perceptions and experiences. This study aims to determine the level of satisfaction with several indicators of the relationship between the quality of administrative services, namely physical evidence (tangible), reliability, responsiveness, assurance, sympathy (empathy) with patient satisfaction in the Piru Health Center Working Area, Seram Regency. West Region. The type of research used was analytical observational with a cross sectional design with a sample size of 44 people. Data collection was carried out through primary data, namely data taken from the results of patient questionnaire answers and secondary data, namely data taken from initial research data collection. Data were analyzed univariately and bivariately using the chi square statistical test. The univariate test results of this research show that several indicators of the quality of administrative services are classified as quite good. Meanwhile, the results of the bivariate test of the relationship between the quality of administrative services and patient satisfaction prove a significant result, namely with a value (p < a = 0.05). each indicator of the quality of administrative services with patient satisfaction, each indicator of physical evidence (tangible) with a p value = 0.000, reliability indicators with a p value = 0.000, responsiveness indicators with a p value result = 0.000, assurance with a p value = 0.000, empathy with a p value = 0.000. The conclusion of this research is that there is a very significant relationship between the quality of administrative services and patient satisfaction in the Piru Health Center Working Area, West Seram Regency. It is hoped that the Telaga Village Pustu will pay more attention to administrative services to patients so that the services provided can meet the level of patient satisfaction better in the future.
Faktor-Faktor Yang Berhubungan Dengan Keluhan Nyeri Punggung Bawah (NPB) Pada Nelayan Di Negeri Laha Rahmawati Indriyani; Ilyas Ibrahim; Zulfikar Lating
Medical Laboratory Journal Vol. 1 No. 4 (2023): December : Medical Laboratory Journal
Publisher : LPPM STIKES KESETIAKAWANAN SOSIAL INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57213/caloryjournal.v1i4.109

Abstract

Low back pain is discomfort felt in the lower back area, starting from the sacrum to the corner of the lowest ribs. Based on the results of an initial survey taken by interviewing 10 fishermen in Laha Country, 7 out of 10 fishermen felt or experienced pain in their lower back. The job of fishermen in Laha Country is to look for fish in the sea in a bent position and with minimal equipment, namely fishing nets. The type of research is analytical observational research with a cross sectional study approach. Population of fishing communities in Laha Country. The sampling technique used a probability sampling technique with simple random sampling of 91 respondents. The instrument uses a questionnaire. Data analysis used the chi square test with a significance level of p < 0.05. The research results showed that there was a relationship between age and NPB (P-value = 0.000), there was no relationship between body mass index and NPB (P-value = 0.379), there was no relationship between length of service and NPB (P-value = 0.134), There is a relationship between length of work and NPB (P-value = 0.001), and there is a relationship between work position and NPB (P-value = 0.003).
Co-Authors Abd. Rijali Lapodi Herlin Sinay Ima Ima Iswandi Fataruba Lating, Zulfikar Maryam Lihi Mohammad Dahlan Sely Muhamad Adi Sasono Rahmawati Indriyani Sillehu, Sahrir Siti Rochmaeda Syariefah H. Waliulu Wiwi Rumaolat