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All Journal Jurnal Keperawatan Silampari Indonesian Journal of Nursing Health Science JURNAL KESEHATAN PERINTIS Jurnal Pendidikan dan Konseling PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Kesehatan Tambusai Jurnal Zona Jurnal Pengabdian kepada Masyarakat JOSING: Journal of Nursing and Health Al Dzahab Jurnal Cakrawala Ilmiah TMI JOURNAL OF Tropical Medicine Issues
Def Primal
Fakultas Ilmu Kesehatan Universitas Perintis Indonesia, Sumatera Barat, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Al Dzahab

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Faktor-Faktor yang Mempengaruhi Kepuasan Pengguna Jaminan Kesehatan Nasional: Factors Influencing User Satisfaction with the National Health Insurance Anggreiniboti, Tanti; Primal, Def
Al Dzahab Vol. 6 No. 1 (2025): Al Dzahab: Journal of Economics, Management, Business and Accounting
Publisher : Institut Agama Islam Negeri Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/dhb.v6i1.4351

Abstract

Purpose: This study aims to identify the factors influencing user satisfaction with the National Health Insurance in Indonesia. Design/Methodology/Approach: This is a quantitative study with an analytical method using a cross-sectional approach. The population in this study consists of Indonesian citizens, utilizing data from the 2014 Indonesian Family Life Survey (IFLS). The total sample used in this study is 5,041 respondents. Data processing is conducted using the Stata application, employing the logit analysis method. Findings: There is a positive and significant influence of healthcare facility utilization and health insurance ownership on user satisfaction with health insurance. However, out-of-pocket payments beyond regular insurance contributions and waiting time do not affect user satisfaction with health insurance. Research Implications: Policies are needed to anticipate dissatisfaction among health insurance users by minimizing additional costs beyond the regular insurance contributions. Efforts should also be made to reduce waiting times for healthcare services.
Co-Authors Aldo Yuliano Amalia, Endra Andrye Fernandes Darsis Pordiati Delima, Mera Dewi Yudiana Shinta Fradisa, Lisa Ida Suryati Iin Gustira Jafri, Yendrizal Meiriza, Wira Mera Delima Muhammad Arif Muhammad Arif Muhammad Diki Juliandi Nurhamidah Puput Avita Sari Rahayu Putri Sulni Rahmita Yanti Suci Mustika Tanti Anggreiniboti Tetra Anestasia Putri Vera Sesrianty Wilda Laila Yessi Andriani Yessi Andriani