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Analisis Persepsi Pengguna Aplikasi Tring Menggunakan Technology Acceptance Model (Tam) Davin Putra Febriansyah; Aries Dwi Indriyanti
Jurnal Ilmu Ekonomi, Pendidikan dan Teknik Vol. 3 No. 5 (2026): IDENTIK - September
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/identik.v3i5.1922

Abstract

The rapid development of digital technology has encouraged the public to utilize digital gold investment services, one of which is the Tring Pegadaian application. Although the application offers various features that facilitate investment activities, user acceptance needs to be evaluated to identify the factors influencing its use. This study aims to analyze user acceptance of the Tring Pegadaian application using the Technology Acceptance Model (TAM). A quantitative approach was employed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method with SmartPLS 4 software. Data were collected through questionnaires distributed to 146 users of the Tring Pegadaian application. The results indicate that Perceived Ease of Use has a positive and significant effect on Perceived Usefulness, Perceived Usefulness positively and significantly affects Behavioral Intention to Use, Perceived Ease of Use also positively and significantly affects Behavioral Intention to Use, and Behavioral Intention to Use positively and significantly affects Actual System Use. These findings indicate that perceived ease of use and perceived usefulness play important roles in increasing users' intention, which subsequently encourages the actual use of the Tring Pegadaian application.  
Analisis Tingkat Kepuasan Pengguna Terhadap Aplikasi Indrive Menggunakan Metode Servqual Dan Importance Performance Analysis (IPA) Hafidz Aqilla Herlambang; Aries Dwi Indriyanti
Jurnal Ilmu Ekonomi, Pendidikan dan Teknik Vol. 3 No. 6 (2026): IDENTIK - November
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/identik.v3i6.2045

Abstract

The development of ride-hailing services such as inDrive in Surabaya shows a positive growth trend, yet it is still accompanied by user complaints regarding system reliability and application responsiveness. This study aims to analyze the level of user satisfaction with the service quality of the inDrive application in Surabaya City using the Service Quality (SERVQUAL) and Importance Performance Analysis (IPA) methods. This study uses a descriptive quantitative approach with data collected through questionnaires distributed to 105 inDrive users selected using a convenience sampling technique. The conformity level analysis results showed a score of 98.47%, indicating that the service quality is quite good but has not fully met user expectations. Based on the SERVQUAL gap analysis, four dimensions had negative gap values: Reliability (-0.12), Assurance (-0.06), Tangibles (-0.05), and Empathy (-0.05), while the Responsiveness dimension had a positive value (0.01). The mapping results on the IPA Cartesian diagram show that there are four attributes included in Quadrant I (Top Priority) that must be improved immediately, namely service accuracy (RL2), ease of system and driver service (RL4), driver's ability to answer app-related questions (AS3), and alertness in responding to requests (RS4). In conclusion, inDrive needs to prioritize improvements in the reliability and assurance aspects to optimize overall customer satisfaction.  
Pelatihan Bahasa dan Sastra Indonesia Para Guru Pondok Pesantren di Kecamatan Diwek, Jombang di Era Digital Haris Supratno; Resdianto Permata Raharjo; Nadia Nur Thahirrah; Aries Dwi Indriyanti; Arisni Kholifatu A.S
ABDIMASY: Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 1 (2025): Juni
Publisher : LPPM Institut Agama Islam Bani Fattah Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52431/abdimasy.v4i1.4029

Abstract

Pondok pesantren sebagai lembaga pendidikan formal dan nonformal memiliki peran strategis dalam mencetak generasi bangsa yang berkarakter. Namun, pembelajaran bahasa dan sastra Indonesia di lingkungan pondok pesantren seringkali menghadapi kendala karena sebagian guru bukan lulusan sarjana pendidikan bahasa dan sastra Indonesia, sehingga kurang menguasai kaidah kebahasaan dan strategi pembelajaran yang inovatif. Kegiatan Pengabdian kepada Masyarakat (PKM) ini bertujuan untuk meningkatkan kompetensi guru dalam penguasaan Ejaan Bahasa Indonesia, penulisan kalimat baku berbasis digital, serta pengajaran bahasa dan sastra Indonesia yang kreatif dan inovatif. Metode pelaksanaan meliputi ceramah, diskusi, tanya jawab, praktik, pendampingan, dan evaluasi. Hasil kegiatan menunjukkan peningkatan pemahaman dan keterampilan guru dalam pembelajaran bahasa dan sastra Indonesia yang ditandai dengan meningkatnya kemampuan menulis dan mengajar berbasis teknologi. Antusiasme peserta yang tinggi menunjukkan keberhasilan program, yang diharapkan berkelanjutan dalam mendukung peningkatan kualitas pendidikan di pondok pesantren.