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All Journal The Asian Journal of Technology Management (AJTM) Wikrama Parahita : Jurnal Pengabdian Masyarakat Dinamisia: Jurnal Pengabdian Kepada Masyarakat Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Pemberdayaan Masyarakat Universitas Al Azhar Indonesia Jurnal Abdi Insani Jurnal Orientasi Bisnis dan Entrepreneurship PROGRESIF Info Abdi Cendekia Research of Business and Management Al-ihsan : Journal of Community Development in Islamic Studies
Verni Yuliaty Ismail
Fakultas Ekonomi Dan Bisnis, Universitas YARSI
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Organizational Commitment as a Mediator of Work-Life Balance, Compensation, Retention, and Support Staff Performance in Higher Education Indah Budiarti; Nurul Huda; Verni Yuliaty Ismail
Research of Business and Management Vol. 4 No. 2 (2026): August 2026
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rbm.v4i2.660

Abstract

Educational support staff play a vital role in ensuring effective university operations and service quality. However, maintaining employee performance remains challenging due to issues related to work-life balance, compensation, employee retention, and organizational commitment. This study examines the effects of work-life balance, compensation, and retention on employee performance, with organizational commitment as a mediating variable, among educational support staff at Kusuma Negara Polytechnic. This study used a quantitative approach and survey method, collecting data through structured questionnaires and analyzing it using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that work-life balance and retention have significant negative effects on organizational commitment, whereas compensation has a significant positive effect. In addition, work-life balance, compensation, retention, and organizational commitment positively influence commitment performance. Organizational commitment also significantly mediates relationships between the three antecedent variables and employee performance, with negative mediation for work-life balance and retention and positive mediation for compensation. This study contributes to the human resource management literature by demonstrating the differentiated mediating role of organizational commitment in higher education commitmentns. Managerially, the findings suggest that institutions should strengthen compensation systems while carefully evaluating work-life balance and retention policies to improve employee commitment and performance
Co-Authors Anna Roswiem Annisariza, Nelly Ulfah Annita P. Oktari Ardlina Raudatussyifa Challen*, Auliffi Ermian Chevalino, Viorel Dhevina T. Noviyanti Efendy Zain, Efendy Effendy Zain Elmanizar Elmanizar Indah Budiarti Intan Tri Annisa La Diadhan Hukama La Diadhan Hukama Lenda Komala Lily Deviastri M. Bagaskara M. Deriel Maulana M. Fauzul Akbar Fachrudin Masagus Asaari Meidiati Sekarsari Mizan B. Al-Hakam Muhammad A. Adib Nabhan Muhammad Faisal Nurul Hasanah Nurul Huda Roswiem, Anna P Saskya P. Prameswari Suhirman Madjid Suseno, Dedy Zainal Zawir Simon Zulihar, .