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All Journal Riset Manajemen dan Akuntansi KAIBON ABHINAYA : JURNAL PENGABDIAN MASYARAKAT Review of Management and Entrepreneurship Reswara: Jurnal Pengabdian Kepada Masyarakat Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Indonesian Management International Journal of Management Science and Information Technology (IJMSIT) ProBisnis : Jurnal Manajemen Jurnal Abdimas Prakasa Dakara Journal of Management and Digital Business Business and Investment Review Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka)
Andriyastuti Suratman, Andriyastuti
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Sustainable service through product knowledge delivery in Mediterranea Restaurants, Yogyakarta, Indonesia Wicaksono, Agung; Suratman, Andriyastuti
Journal of Management and Digital Business Vol. 5 No. 3 (2025): Journal of Management and Digital Business
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/jmdb.v5i3.2396

Abstract

This study aims to explore the strategic role of product knowledge in improving the quality of employees in providing services in the restaurant industry. Using a qualitative case study approach at Mediterranea Restaurant Yogyakarta, Indonesia, this study collected data through in-depth interviews and observations through seven key informants. Then, Data were analyzed using Miles and Huberman’s interactive model, involving data reduction, display, and conclusion. The study's results indicate that product knowledge not only improves service competence but also helps employees deal with customer complaints, encourages purchasing decisions, and enables customers to make product purchases after conveying the meaning of the menu offered. This finding also confirms that systematic training based on on-job training and mentoring plays a key role in forming service competence. This study highlights the practical implications of providing customer products and services from an internal organizational perspective to see how restaurant management designs strategies and develops human resource learning factors based on knowledge-based service.
The Influence of Compensation and E-Recruitment on Job Application Interest with Company Reputation as a Mediation Variable Among Final-Year Students Yani, Nandita Annisa Fitri; Suratman, Andriyastuti
ProBisnis : Jurnal Manajemen Vol. 16 No. 06 (2025): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

The growth of the population has led to an increase in the workforce and the supply of labor in the labor market, driving significant development in Indonesia’s labor market, including more job opportunities and a decrease in the unemployment rate. Companies, as key drivers of the labor market, are essential in providing job opportunities and stimulating economic growth. To stay competitive, companies must not only focus on profitability but also attract and retain skilled employees. This requires optimizing productivity and ensuring that workers improve both soft and hard skills to meet company needs. Furthermore, companies face intense competition in recruiting the best talent, which becomes a key factor in achieving a competitive advantage.
Encouraging Self-Empowerment and Innovationfor Students' Entrepreneurial Potentialin Maahad Tahfiz Darul Fuqaha, Malaysia Suratman, Andriyastuti; Nursyamsiah, Siti; Muzakir, Mellisa Fitri Andriyani; Mansyur, Saddam Murtadho; Rifanandi, Rifai Iqbal; Rasipu, Muhammad Nur Alim; Azmi, Afra Nabilah Taqiyyah; Wulandari, Rifana
KAIBON ABHINAYA : JURNAL PENGABDIAN MASYARAKAT Vol. 8 No. 1 (2026)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/chwxez91

Abstract

This activity introduces entrepreneurship to children and adolescents at Maahad Tahfiz Anak Yatim Darul Fuqaha, Kajang, Selangor, Malaysia. With an interactive one-day training, participants are expected to develop a creative and optimistic entrepreneurial spirit. The material is delivered through simple storytelling, accompanied by icebreaking and questions and answers, thus triggering the participants' enthusiasm. As a result, the training succeeded in increasing the understanding and motivation of participants regarding the importance of entrepreneurship for future independence. However, it was found that children need continuous assistance to empower themselves optimally.The main challenge is to involve the role of adult companions, such as teachers or caretakers of the orphanage, to guide children to develop creativity and self-motivation. This training instills self-empowerment, a creative mindset, and a spirit of independent living. Through this training, children realize that the limitations of living in an orphanage are not a barrier to development. The focus is changing the mindset from job seekers to business opportunity creators. The implications of this activity include improving the quality of life of participants and the potential for scientific publications to share the results of the training with the broader community.
Co-Authors Agung Wicaksono Arief Darmawan Azizah, Rusina Aulia Azmi, Afra Nabilah Taqiyyah Cahyani, Fabelia Regina Catyanadika, Putra Endi Dessy Isfianadewi Handrio Adhi Pradana Jauhar, Muhammad Faiq Kenneh, Mohammed Majang Palupi, Majang Mansyur, Saddam Murtadho Muzakir, Mellisa Fitri Andriyani Nadia, Humaira Kiyani Nurfauziah Nurfauziah, Nurfauziah Nurmauliana, Ninggita Panuntun, Bagus Piper, Ivan Rachman, Muhammad Fajrul Ramadhani , Tariska Bernaningtyas Rasipu, Muhammad Nur Alim Ratna Roostika Rifanandi, Rifai Iqbal Salsabila, Arizta Setiawati, Trias Siti Nursyamsiah Supriyantiningsih, Lilis Sutrisno, Sutrisno Tsani, Achmad Faza Wulandari, Rifana Yani, Nandita Annisa Fitri