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All Journal Indo-Fintech Intellectuals: Journal of Economics and Business MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Abdul Hakim
STIE Enam Enam Kendari
Humanities Economics, Econometrics & Finance Social Sciences

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Analysis of the Performance Allowance System in Improving Employee Performance Isra Rajab; Dedy Takdir Syaifuddin; Abdul Hakim
Indo-Fintech Intellectuals: Journal of Economics and Business Vol. 4 No. 4 (2024): Indo-Fintech Intellectuals: Journal of Economics and Business
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/ifijeb.v4i4.1691

Abstract

This study investigates the effectiveness of the performance allowance system at PD. BPR Bahteramas Konawe in improving employee performance. The research explores the roles of transparency, fairness, and flexibility within the system and assesses its impact on employee motivation and productivity. The main issue addressed is identifying the key factors that influence the relationship between the allowance system and the achievement of organizational goals. The purpose of this research is to provide management with recommendations to refine the performance allowance system, enabling the company to achieve its strategic objectives and enhance its competitiveness in the financial sector. The study uses descriptive qualitative analysis with interviews as the primary data collection tool. The analysis focuses on important themes gathered from insights provided by the Chief Executive Officer, Operations Manager, and staff from various divisions. The findings reveal that the performance allowance system significantly enhances employee performance by offering both financial and non-financial incentives that recognize individual contributions. Success depends on setting clear targets, maintaining transparent evaluations, and utilizing technology for accurate assessments
Lifestyle, Customer Experience, and Gen Z Revisit Intention: Does Coffee-Shop Atmosphere Matter? Muhammad Irsyad Ramadhan; Nasrul Nasrul; Abdul Hakim; Asraf Yunus
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Article in Press
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/z04bsh50

Abstract

Coffee shops increasingly serve as experiential and social consumption spaces for Generation Z, yet it remains unclear whether physical atmosphere strengthens the effects of lifestyle and customer experience on repeat patronage. This study examines the effects of lifestyle and customer experience on revisit intention and tests coffee-shop atmosphere as a moderating condition among Generation Z consumers in Kendari, Indonesia. Using an explanatory cross-sectional design, data were collected from 155 purposively selected consumers who had visited one of three selected coffee shops within the previous three months and analyzed using partial least squares structural equation modeling (PLS-SEM) in SmartPLS 4. The model explained 63.2% of the variance in revisit intention. Customer experience showed a positive and significant association with revisit intention (β = .528, p = .001), whereas lifestyle was not significant (β = .023, p = .818). Atmosphere did not moderate either the lifestyle-revisit relationship (β = .003, p = .976) or the customer experience-revisit relationship (β = -.023, p = .779). The findings challenge the assumption that physical atmosphere necessarily amplifies consumer-level drivers of return behavior and suggest that realized customer experience is more consequential for Generation Z revisit intention in this context.
Family Planning Extension Worker Competencies in Implementing the Bangga Kencana Program in North Konawe Regency Vebriyanti Rahmadan; Murdjani Kamaluddin; Abdul Hakim
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Article in Press
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/2hs0fb69

Abstract

Family planning extension workers operate at the interface of population policy, community engagement, and reproductive health services, yet limited evidence explains how their competencies are enacted under organizational and geographical constraints. This study explored how knowledge, skills, and professional attitudes support implementation of Indonesia's Bangga Kencana Program in North Konawe Regency. A descriptive qualitative design involved six purposively selected informants: one key informant, two primary informants, and three active family planning service users. Data were collected through in-depth interviews, observation, and document review and analyzed through data reduction, data display, cross-informant comparison, conclusion drawing, and verification, supported by source triangulation. Knowledge enabled program explanation, task understanding, and appropriate referral, although policy updating and data-informed planning were uneven. Skills were evident in adaptive outreach, dialogic communication, basic counseling, and community cadre mobilization, whereas complex counseling, partner engagement, data-informed advocacy, and digital practices required strengthening. Professional attitudes were consistently reflected in respectful, non-discriminatory, privacy-conscious, and non-coercive interactions. Competence supported service understanding and trust, but continuity and equitable reach remained contingent on geography, connectivity, facilities, and work organization. Competency development should therefore integrate practice-based learning, supportive supervision, digital and data mentoring, and realistic service-area management.
Work Ethic, Skills, and Motivation as Drivers of Employee Productivity in an Indonesian Mining Company Abdul Hakim; Febyanto Febyanto; Arifuddin Mas’ud
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Article in Press
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/7sszjw26

Abstract

Employee productivity is a central concern in resource-intensive industries where operational reliability depends on both human capability and disciplined work behavior. This study examines the associations of work ethic, job skills, and work motivation with employee productivity in an Indonesian mining company. A cross-sectional quantitative survey was conducted using a census of 50 employees at PT Pusaka Mineral Indonesia Sultra. Data were collected through a five-point Likert questionnaire and analyzed using descriptive statistics and multiple linear regression in SPSS 25. The results show positive and statistically significant associations between work ethic and productivity (B = 0.600, p = .005), job skills and productivity (B = 0.553, p = .009), and work motivation and productivity (B = 0.665, p < .001). The overall regression model was also statistically significant (p < .001). The study contributes by integrating normative, capability-based, and motivational employee resources within a single productivity model in a mining setting. The findings suggest that productivity interventions should combine ethical work norms, systematic skill development, and motivational practices rather than relying on technical training alone.
How Organizational Climate Shapes Job Satisfaction: The Mediating Role of Organizational Commitment in the Public Sector Nurmaya Pratiwi; Samdin Samdin; Abdul Hakim
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Article in Press
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/7pxhew38

Abstract

Employee attitudes in public organizations are shaped not only by formal structures but also by how employees perceive their work environment and attachment to the institution. This study examines whether organizational commitment transmits the association between organizational climate and job satisfaction among employees of the Plantation and Horticulture Office of Southeast Sulawesi Province, Indonesia. A quantitative cross-sectional census survey involved all 61 employees, and the proposed mediation model was analyzed using SmartPLS 4. Organizational climate was positively associated with job satisfaction (β = 0.395, t = 4.696, p < 0.001) and organizational commitment (β = 0.890, t = 26.402, p < 0.001). Organizational commitment was positively associated with job satisfaction (β = 0.567, t = 6.691, p < 0.001). The indirect effect of organizational climate on job satisfaction through organizational commitment was also significant (β = 0.504, t = 6.226, p < 0.001), indicating complementary partial mediation. The study contributes by positioning organizational commitment as an attitudinal transmission mechanism linking perceived organizational climate to job satisfaction in a local-government setting. The findings suggest that supportive leadership, trust, participative decision making, honest interaction, and communication should be managed together with initiatives that strengthen employees’ institutional attachment.
Competence and Organizational Culture as Drivers of Employee Performance: The Mediating Role of Work Motivation Sanrianto Sanrianto; Pasrun Adam; Abdul Hakim
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Article in Press
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/x6zjg005

Abstract

Public-sector performance depends not only on employees’ individual capability but also on the organizational values and motivational processes that convert capability into sustained effort. Yet limited evidence explains how competence and organizational culture jointly translate into performance through work motivation in accountability-intensive local government institutions. This study examines the direct effects of competence and organizational culture on employee performance and the mediating role of work motivation among 55 employees of the North Konawe Regency Inspectorate, Indonesia. A quantitative census design was analyzed using partial least squares structural equation modeling. Competence and organizational culture positively predicted work motivation and employee performance, while work motivation showed the strongest direct relationship with performance (β = 0.850, p < .001). The model explained 62.7% of the variance in work motivation and 93.5% of the variance in employee performance. The original analysis also reported significant indirect effects through motivation. The study contributes to public-sector HRM by showing that capability-based and culture-based resources are translated into performance partly through motivational activation. Strengthening technical competence, integrity-oriented culture, and motivational conditions should therefore be treated as complementary priorities in local-government inspectorates.
How Local Protection Services Respond to Sexual Violence: Capacity, Coordination, and Adaptation in Southeast Sulawesi Suci Fitri Amalia Surdin; Muh. Nur; Abdul Hakim
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Article in Press
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/z663nq63

Abstract

Sexual violence against women and children requires coordinated, survivor-centred services that integrate legal, psychosocial, health, and protection responses. Yet limited evidence explains how local government protection units sustain such services under resource constraints. This qualitative study examines service effectiveness at the Technical Implementation Unit for Women and Child Protection (UPTD PPA) in South Konawe Regency, Southeast Sulawesi, Indonesia, focusing on goal attainment, multisector coordination, adaptive service delivery, and organizational constraints. Data were collected from January to March 2025 through in-depth interviews, observation, and document review. The findings show that the unit provides complaint handling, legal assistance, psychosocial support, health referral, temporary shelter, and trauma-related support. Service delivery is strengthened by collaboration with police, hospitals, legal-aid organizations, and community actors. However, staffing shortages, limited specialist expertise, budget and facility constraints, fragmented reporting, and uneven inter-agency coordination reduce service consistency. The study contributes a capacity–coordination–adaptation perspective, showing that effective local responses depend not only on formal service availability but also on workforce capability, connected referral networks, and survivor-sensitive adaptation.
Interpersonal Communication Under Operational Pressure: A Qualitative Study of Coordination in a Creative Production Workplace Sulharjan Sulharjan; Asraf Yunus; Abdul Hakim
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Article in Press
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/rn8pfj88

Abstract

Interpersonal communication at Percetakan Partner, a printing-service firm in Kendari, Indonesia, operates across interdependent administrative, design, production, and finishing tasks. Using a qualitative descriptive approach, data were collected through in-depth interviews, participant observation, and organizational documentation. Analysis involved data reduction, data display, comparison across organizational roles, and conclusion development, with DeVito’s five humanistic qualities serving as analytical reference points. Four patterns emerged from the data. Openness appeared in employees’ clarification of incomplete customer specifications and early reporting of production defects. Empathy took the form of preparing print-ready design files to prevent avoidable technical problems for production operators. Employees also combined face-to-face conversations, written order notes, WhatsApp messages, and non-verbal cues to confirm specifications, communicate revisions, and address urgent production issues. Morning briefings and repeated confirmation helped clarify priorities and responsibilities. However, machine noise, information overload, fatigue, deadline pressure, and differences in technical vocabulary interfered with message accuracy. These findings show how interpersonal practices, communication channels, and working conditions jointly shape coordination in a small production workplace. The relational–media–environment framework developed from these findings connects communication quality with channel selection and the operational conditions that affect information exchange across production stages.
Co-Authors Arifuddin Mas’ud Asraf Yunus Dedy Takdir Syaifuddin Fakhry Amin Febyanto Febyanto Isra Rajab Mahmudin A. Sabilalo Makkulau, Andi Runis * Muh. Mulyo Sugirmantoro Muh. Nur Muhammad Irsyad Ramadhan Murdjani Kamaluddin Nasridah Nasrul Nasrul Nurmaya Pratiwi Pasrun Adam Samdin Samdin Samdin Sanrianto Sanrianto Suci Fitri Amalia Surdin Sulharjan Sulharjan Vebriyanti Rahmadan