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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Jurnal Pengabdian West Science
Dian Pratiwi
Universitas Riau
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Public Health Social Sciences Other

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Pengaruh Word of Mouth dan Brand Image Terhadap Keputusan Pembelian dan Kepuasan Konsumen Restaurant Tradisional Pekanbaru Dian Pratiwi; Maha Martabar Mangatas Lumbanraja; Rahmat Junaidi
Journal of Business and Economics Research (JBE) Vol 4 No 2 (2023): June 2023
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jbe.v4i2.3650

Abstract

The culinary industry in Indonesia, especially in the city of Pekanbaru, will be increasingly competitive every year. With increasingly competitive competition, culinary business actors must change their business orientation from product centric to customer centric, namely not only focusing on serving delicious food but also maintaining customer satisfaction in a holistic manner. Word of Mouth and Brand Image are believed to be able to influence purchasing decisions so as to create customer satisfaction. The purpose of this study was to determine the effect of Word of Mouth and Brand Image on Purchasing Decisions and Consumer Satisfaction in Legendary Culinary in Pekanbaru. This study uses a quantitative approach. The sample in the study were 112 people who had made purchases at one of the research objects, namely Pondok Patin HM Yunus, Kim Teng Coffee Shop, Paku Onen Ketupat Gulai Shop, and Pak Jenggot's Cendol Ice. Sampling using non-probability sampling method and convenience sampling technique. The research instrument used a questionnaire and was analyzed using Structural Equation Modeling (SEM) with the Partial-Least Square approach (PLS-SEM). The results of this study indicate that there are differences in the results of the influence of Brand Image (positive) and Word of Mouth (negative) on Decision Purchase. Purchasing decisions have a positive effect on consumer satisfaction and mediate the influence of Word of Mouth and Brand Image on consumer satisfaction with purchasing decisions as an intervening variable. With this research, it is hoped that traditional restaurants will be able to maintain the Generation X market and penetrate the Generation Y and Z markets which are more technologically adaptive.
Knowledge Wirausaha dalam menciptakan ekosistem: Kebijakan Pemerintah, Pelatihan dan Pendampingan Gatot Wijayanto; Aida Nursanti; Arwinence Pramadewi; Fitri; Ahmad Rifqi; Rosnelly Roesdi; Dian Pratiwi
Jurnal Pengabdian West Science Vol 2 No 07 (2023): Jurnal Pengabdian West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jpws.v2i07.544

Abstract

Kewirausahaan telah menjadi kekuatan pendorong pertumbuhan ekonomi dan inovasi di banyak negara, sehingga mendorong minat yang semakin besar untuk mengembangkan ekosistem kewirausahaan yang berkembang. Inti dari ekosistem ini adalah pengetahuan kewirausahaan, perpaduan keterampilan, wawasan, dan keahlian yang memberdayakan individu untuk mengidentifikasi peluang, mengambil risiko yang diperhitungkan, dan mengubah ide-ide inovatif menjadi usaha yang sukses. Untuk mengeksplorasi peran pengetahuan kewirausahaan dalam membentuk ekosistem yang sukses, penelitian ini menyelidiki dampak dari kebijakan pemerintah, program pelatihan, dan inisiatif pendampingan. Dengan menggunakan pendekatan metode campuran, penelitian ini melakukan tinjauan literatur sistematis untuk membangun landasan teori dan menganalisis studi kasus ekosistem kewirausahaan yang sukses untuk mengidentifikasi praktik terbaik. Selain itu, wawancara dengan para pemangku kepentingan utama, termasuk pembuat kebijakan, pendidik, mentor, dan wirausahawan, memberikan wawasan yang lebih dalam tentang dinamika pengetahuan kewirausahaan dalam ekosistem. Hasilnya menyoroti pengaruh signifikan dari kebijakan pemerintah terhadap pengembangan dan penyebaran pengetahuan kewirausahaan. Kerangka kerja peraturan yang mendukung, opsi pembiayaan yang dapat diakses, dan perlindungan kekayaan intelektual ditemukan secara positif terkait dengan peningkatan aktivitas kewirausahaan. Program pelatihan muncul sebagai kontributor penting, membekali calon wirausahawan dengan keterampilan penting, peluang berjejaring, dan paparan terhadap praktik-praktik terbaik. Inisiatif pendampingan terbukti berperan penting dalam memberikan bimbingan yang dipersonalisasi, memfasilitasi transfer pengetahuan, dan menumbuhkan ketangguhan pada wirausahawan.
Model Of Green Purchase Intention Environmentally Friendly Packaging In The Micro And Small Business Food Industry In Riau Province Tengku Firli Musfar; Henni Noviasari; Dian Pratiwi
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 12 No 1 (2024): Januari
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v12i1.5156

Abstract

In an era of increasing environmental awareness, consumer preferences are changing towards environmentally friendly practices, especially in the food industry. This research aims to develop a comprehensive model of environmentally friendly purchasing intentions by investigating the impact of environmentally friendly packaging on consumer behavior in the micro and small business food industry in Riau Province. The study uses a mixed approach, combining quantitative surveys and qualitative interviews to collect data from consumers and businesses. Quantitative analysis will involve statistical techniques such as regression analysis to identify key factors influencing green purchase intentions. Qualitative data will be analyzed thematically to provide deeper insight into consumer perceptions and business practices regarding environmentally friendly packaging. It is hoped that the findings of this research will contribute to the existing literature on sustainable consumption and provide practical insights for micro and small scale food businesses in Riau Province to improve their environmental sustainability efforts. Ultimately, the developed model will be a valuable tool for policymakers, businesses, and researchers seeking to encourage environmentally responsible practices in the local food industry.
Co-Authors Ahmad Rifqi Aida Nursanti Arwinence Pramadewi Fitri Gatot Wijayanto Henni Noviasari Maha Martabar Mangatas Lumbanraja Rahmat Junaidi Rosnelly Roesdi Tengku Firli Musfar