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All Journal Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Jurnal Ekonomi Prosiding Konferensi Nasional PKM-CSR Pena Dimas
Sri Suprapti
Universitas Wijaya Putra
Religion Humanities Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Nursing Public Health Social Sciences

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TICKET QUEUE SERVICES AT DR. SOETOMO SURABAYA, A PHENOMENA Yurilla Endah Muliatie; Sri Suprapti; Nur Jannah
Jurnal Ekonomi Vol. 12 No. 01 (2023): Jurnal Ekonomi, 2023 Periode Januari - Maret
Publisher : SEAN Institute

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Abstract

RSUD Dr. Soetomo is a government-owned hospital in East Java Province located in the city of Surabaya, which is one of the largest hospitals in Indonesia. As a type A hospital, hospital patients come from various regions and even from outside the island to East Indonesia. Due to the large number of patients who mostly use BPJS, the queue at the BPJS counter can reach hundreds of people per day. Even though the hospital has provided online services and several other conveniences, there are one thing or another that causes patients to have to queue manually. This is what makes the BPJS counter queue service appear. Even though it operates secretly, many patients use the services of these ticket queue service providers. This business is promising because the patients who go to RSUD Dr. Soetomo has to have regular check-ups every month and this can take years until they are declared cured. From the interview results it can be seen that these ticket queue service providers carry out their activities because they feel sorry for the patients and their families who have to queue from dawn to get BPJS tickets. The conclusion that can be drawn from this research is that with the service quality provided by these ticket queue service providers, they get free promotion by word of mouth so that many patients who need their services do not have to think long about using them.
E-WOM ON TOURIST DESTINATIONS IN PRIGEN PASURUAN Sri Suprapti; Mochamad Syaiful Arif; Yurilla Endah Muliatie; Rena Febrita Sarie
Jurnal Ekonomi Vol. 12 No. 02 (2023): Jurnal Ekonomi, Perode April - Juni 2023
Publisher : SEAN Institute

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Abstract

Indonesian tourists have a particular interest in tourist destinations that have unique concepts and are popular among the public. This tourism trend is also supported by current technological sophistication where access to electronic devices and the internet has become part of our daily needs. Word of Mouth (WOM), provides an important role in communicating opinions in the community about a product and exerts influence in shaping consumer attitudes and behavior. With the increasing number of business people and skyrocketing technological developments, alternative destinations and available tourist services will be increasingly diverse. Word of Mouth (WOM) grows and develops into networked communication and spreads from a single one-way communication. With advances in internet technology, it has had an impact on increasing the number of travelers seeking information on tourist destinations and online transactions. The tourist destination in Prigen is one of the tourist destinations in Pasuruan Regency which is famous for its natural and cultural charm. Discussed by many travel circles on various social media and widely published on internet search sites. The formulation of the problem in this study is how tourists use social media and eWOM at tourist destinations in Prigen Pasuruan. The purpose of this study is to find out how tourists use social media and eWOM at tourist destinations in Prigen-Pasuruan. This research is a qualitative research using photo as supporting data
REVITALISASI TEMPAT WISATA WATOE DELEAN PRIGEN SEBAGAI PARIWISATA UNGGULAN DESA SUKORENO Yurilla Endah Muliatie; Sri Suprapti; Gita Fitri Sakinah Putri; Putri Nurlaili Susanti; Linda Asih Pratiwi; Gani Sutrisno
PENA DIMAS: Jurnal Pengabdian Masyarakat Vol 2, No 1 (2023): Pena Dimas: Jurnal Pengabdian Masyarakat
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/penadimas.v2i1.22700

Abstract

The purpose of this service activity is to revive and tidy up this tourist spot so that it can be enjoyed by the general public, both local and outside the region. This is because this tourist spot has changed its function to become a resting place since the Covid-19 pandemic. Now the tourist spot wants to be reused as a tourist spot according to the wishes of the Kebon Alas hamlet community. The method of implementing this activity was carried out through socialization, education, training, and evaluation for residents of Kebonalas, Sukoreno, and Prigen hamlets. The results of this activity include an increase in community understanding of the importance of tourism awareness, which is evident through the community's enthusiasm to be more active in promoting this tourist spot by holding activities such as competitions and gymnastics at this place. In addition, the management of the management is improved properly, such as the expansion of the parking area, the addition of trash bins, and the addition of writings that can attract visitors, as well as promotion on social media, this tourist spot is increasingly widely known, as evidenced by the number of visitors who come to this place, both individually and in groups.
PENGARUH SERVICE QUALITY DAN FACILITIES TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING PADA ALAS VEENUZ TRAWAS Putri Dhea Lusanti; Woro Utari; Sri Suprapti
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 13 No. 2 (2026): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/j2ewa765

Abstract

The background of this study is driven by a phenomenon occurring at Alas Veenuz Trawas, where issues regarding customer loyalty are presumed to be closely related to the inconsistent aspects of service quality. Consequently, the research problem formulated in this study is "Does Service Quality affect Customer Loyalty through Customer Satisfaction at Alas Veenuz Trawas?". The research data were gathered through questionnaires distributed to 150 respondents who are visitors of Alas Veenuz Trawas. The collected data were then analyzed using SEM-PLS with SmartPLS 3.0 software as the analytical tool. After conducting several research stages, the results of the study reveal that: (1) Service Quality has no significant effect on Customer Satisfaction; (2) Facilities have a significant effect on Customer Satisfaction; (3) Service Quality has a direct and significant effect on Customer Loyalty; (4) Facilities have no direct and significant effect on Customer Loyalty; (5) Customer Satisfaction has a significant effect on Customer Loyalty; (6) Service Quality has no significant effect on Customer Loyalty through Customer Satisfaction; and (7) Facilities have a significant effect on Customer Loyalty through Customer Satisfaction.
PEMBERDAYAAN MELALUI GREEN STRATEGIC MANAGEMENT USAHA BUDIDAYA CACING TANAH DI KOTA PASURUAN Fitryani Fitriyani; Sri Suprapti; Rosyida Fajri Rinanti
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 8 (2025): Penguatan Ekonomi Masyarakat Berbasis Ekologis untuk Mencapai Keberlanjutan Menuju Ind
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37695/pkmcsr.v8i0.2684

Abstract

Budidaya cacing tanah memiliki nilai ekonomi yang tinggi, mudah diaplikasikan pada skala rumah tangga, serta memberikan manfaat ekologis dalam pengolahan limbah organik dan peningkatan kesuburan tanah. Latar belakang kegiatan ini adalah rendahnya pemanfaatan potensi lokal serta tingginya permasalahan limbah organik rumah tangga yang belum dikelola secara optimal. Cacing tanah dipilih sebagai objek pengembangan karena memiliki nilai ekonomi tinggi, baik sebagai bahan baku pakan ternak, farmasi, maupun pupuk organik, sekaligus berperan dalam menjaga ekosistem tanah. Pengabdian kepada masyarakat ini dilaksanakan dengan maksud untuk meningkatkan pengetahuan dan keterampilan masyarakat dalam mengembangkan usaha budidaya cacing tanah berbasis konsep green economy di Desa Ketan Ireng Kota Pasuruan. Tujuan PKM ini adalah meningkatkan pendapatan masyarakat melalui peningkatan ekonomi untuk budidaya cacing tanah, terbukanya lapangan kerja bagi masyarakat sekitar desa seiring meningkatnya permintaan budidaya cacing tanah dan meningkatkan kemampuan manajemen mitra khususnya Green Strategic Management dalam peningkatan kualitas cacing tanah dan terbentuknya lingkungan bersih melalui pengolahan limbah sampah organik yang baik. Metode pelaksanaannya yaitu pelatihan dan pendampingan TTG mesin pencacah dan mesin pengaduk, Pelatihan dan pendampingan ketrampilan dalam pengelolaan dan pencatatan laporan keuangan dan pelatihan dan pendampingan strategi pemasaran berbasis Green Strategic Management. Hasil kegiatan menunjukkan adanya peningkatan pemahaman mitra tentang Green Economy, kemampuan dalam mengelola budidaya cacing tanah, serta tumbuhnya motivasi yang lebih baik untuk menjadikan usaha ini sebagai sumber pendapatan bagi masyarakat sekitar. Selain itu, kegiatan ini juga mendorong kesadaran akan pentingnya praktik ekonomi berkelanjutan yang selaras dengan kesejahteraan sosial dan kelestarian lingkungan.
Co-Authors Fitryani Fitriyani Gani Sutrisno Gita Fitri Sakinah Putri Linda Asih Pratiwi Mochamad Syaiful Arif Nur Jannah Putri Dhea Lusanti Putri Nurlaili Susanti Rosyida Fajri Rinanti Sarie, Rena Febrita Woro Utari Yurilla Endah Muliatie, Yurilla Endah