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All Journal Jurnal Ilmiah Publika Al-MIKRAJ: Jurnal studi Islam dan Humaniora Al Burhan: Jurnal Kajian Ilmu dan Pengembangan Budaya Al-Qur'an Journal of Research and Development on Public Policy Al Yazidiy: Jurnal Sosial Humaniora dan Pendidikan Jurnal Relasi Publik Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Jurnal Transformasi Bisnis Digital Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora Wissen: Jurnal Ilmu Sosial dan Humaniora Indonesia Economic Journal Sinergi : Jurnal Ilmiah Multidisiplin Jurnal Pengabdian Masyarakat Indonesia
Muhammad Khoirul Anwar
Unknown Affiliation
Religion Aerospace Engineering Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Physics Social Sciences Other

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Analisis Manajemen Kinerja dalam Penataan Tenaga Non-ASN oleh Kementerian PANRB Uswatun Nur Auliya; Raihani Khairunissa Barni; Ayu Maulani; Luninda Hamidah Pasya; Muhammad Khoirul Anwar
Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora Vol. 2 No. 6 (2025): Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/aliansi.v2i6.1351

Abstract

Bureaucratic reform is an essential step in realizing a clean, accountable, professional, and transparent government. The 2020–2024 Bureaucratic Reform Road Map has emphasized the Ministry of Administrative and Bureaucratic Reform’s (Kementerian PANRB) efforts to establish a healthy bureaucracy through the strengthening of the merit system, performance management, and service digitalization. As providers of public services, Civil Servants (ASN) play a crucial role in ensuring professional public service delivery; therefore, an organized performance management system is required to achieve optimal bureaucratic reform. However, in practice, the performance management implemented by the Ministry still faces challenges, particularly concerning non-ASN personnel. This study aims to analyze the implementation of performance management in the process of structuring non-ASN personnel by the Ministry of PANRB as part of the national bureaucratic reform agenda. The research employs a qualitative approach with descriptive analysis based on literature review, legislation, and secondary data from official sources. The findings indicate that the policy of structuring non-ASN personnel, grounded in the principles of the merit system and performance management, has brought significant changes to human resource governance within government institutions. Nevertheless, its implementation still encounters challenges such as limited budget allocation, lack of integrated performance data, and uncertainty regarding the employment status and welfare of non-ASN employees. The digitalization efforts through the e-Kinerja system and national personnel data collection serve as strategic steps to enhance transparency and accountability in performance assessment. Thus, comprehensive performance management is expected to promote professionalism among public servants, improve organizational effectiveness, and realize an adaptive and integrity-based bureaucracy.
Efektivitas Program Reward dalam Meningkatkan Loyalitas dan Disiplin Kerja Karyawan di Bank Mandiri Putri Indriani; Ade Hani Puspa Dewi; Irdan Suwardana Yahya; Muhammad Rayhan Nurmansyah; Muhammad Khoirul Anwar
WISSEN : Jurnal Ilmu Sosial dan Humaniora Vol. 3 No. 4 (2025): November : WISSEN : Jurnal Ilmu Sosial dan Humaniora
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/wissen.v3i4.1326

Abstract

This study aims to analyze the effectiveness of the reward program in improving employee loyalty and work discipline at Bank Mandiri. The research employs a qualitative descriptive approach using the literature study method, through the collection and analysis of secondary data obtained from official Bank Mandiri reports, academic journals, labor regulations, and media articles related to human resource management policies. The findings reveal that the implementation of both financial rewards (competitive salaries, performance-based bonuses, and welfare benefits) and non-financial rewards (recognition, promotions, and career development programs) has a positive impact on enhancing employee loyalty and work discipline. A fair, transparent, and sustainable reward system fosters a sense of belonging, strengthens affective commitment, and cultivates a productive and professional work culture. Moreover, the data indicate a decline in disciplinary violations over the past three years, demonstrating the effectiveness of the reward system as a form of positive reinforcement. This study highlights the importance of reward policies as a strategic instrument in human resource management and recommends that companies continuously adapt their reward systems to align with employee needs and the evolving work environment.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Badan Penyelenggara Jaminan Sosial (BPJS) di Rumah Sakit An – Nisa Kota Tangerang Muthia Shabrina; Muhammad Khoirul Anwar
Sinergi : Jurnal Ilmiah Multidisiplin Vol. 2 No. 1 (2026): Sinergi: Jurnal Ilmiah Multidisiplin
Publisher : PT. AHLAL PUBLISHER NUSANTARA

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Abstract

This study aims to analyze the effect of service quality on the satisfaction of Social Security Administering Body (BPJS) patients at An-Nisa Hospital, Tangerang City. Service quality is understood as a multidimensional construct consisting of tangibles, reliability, responsiveness, empathy, and assurance. This study employed a quantitative approach with a causal associative design. Data were collected through the distribution of questionnaires to 100 BPJS patients who had received services at An-Nisa Hospital, Tangerang City. The research instrument was tested for validity and reliability to ensure its suitability as a measurement tool. Data were analyzed using descriptive statistics and multiple linear regression with the assistance of statistical software. The results indicate that service quality simultaneously has a significant effect on BPJS patient satisfaction, with a significance value of 0.000. The coefficient of determination of 0.518 indicates that service quality explains 51.8 percent of the variance in patient satisfaction, while the remaining variance is influenced by other factors outside the research model. The tangibles dimension has the most dominant influence on patient satisfaction compared to the other dimensions. These findings suggest that improving service quality, particularly in terms of physical facilities and the comfort of the hospital environment, is a key factor in enhancing BPJS patient satisfaction. This study is expected to serve as an evaluation reference for hospital management in efforts to improve the quality of healthcare services.   Keywords: Service Quality, Patient Satisfaction, BPJS Health, Hospital, SERVQUAL   Abstrak Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan terhadap kepuasan pasien Badan Penyelenggara Jaminan Sosial (BPJS) di Rumah Sakit An-Nisa Kota Tangerang. Kualitas pelayanan dipahami sebagai konstruk multidimensi yang terdiri atas bukti nyata, keandalan, ketanggapan, empati, dan jaminan. Penelitian ini menggunakan pendekatan kuantitatif dengan desain asosiatif kausal. Data diperoleh melalui penyebaran kuesioner kepada 100 pasien BPJS yang pernah menerima pelayanan di Rumah Sakit An-Nisa Kota Tangerang. Instrumen penelitian diuji melalui uji validitas dan reliabilitas untuk memastikan kelayakan sebagai alat ukur. Data dianalisis menggunakan statistik deskriptif dan regresi linier berganda dengan bantuan perangkat lunak statistik. Hasil penelitian menunjukkan bahwa kualitas pelayanan secara simultan berpengaruh signifikan terhadap kepuasan pasien BPJS, dengan nilai signifikansi sebesar 0,000. Nilai koefisien determinasi sebesar 0,518 menunjukkan bahwa kualitas pelayanan mampu menjelaskan 51,8 persen variasi kepuasan pasien, sementara sisanya dipengaruhi oleh faktor lain di luar model penelitian. Dimensi bukti nyata memiliki pengaruh paling dominan terhadap kepuasan pasien dibandingkan dimensi lainnya. Temuan ini menunjukkan bahwa peningkatan kualitas pelayanan, khususnya pada aspek fasilitas fisik dan kenyamanan lingkungan rumah sakit, merupakan faktor penting dalam meningkatkan kepuasan pasien BPJS. Penelitian ini diharapkan dapat menjadi bahan evaluasi bagi manajemen rumah sakit dalam upaya peningkatan mutu pelayanan kesehatan.   Kata kunci: Kualitas Pelayanan, Kepuasan Pasien, BPJS Kesehatan, Rumah Sakit, SERVQUAL
Strategi Pengembangan Core Values 'AKHLAK' Dalam Kasus Penggabungan Dua Perusahaan (PT Pertani (Persero) dan PT Sang Hyang Seri (Persero)) Putri Mutiara Sinera; Devi Rahma Ariani; Fiola Lolita Sari; Muhammad Khoirul Anwar; Armyn Gultom
JURNAL PENGABDIAN MASYARAKAT INDONESIA Vol. 1 No. 3 (2022): Oktober : Jurnal Pengabdian Masyarakat Indonesia
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpmi.v1i3.187

Abstract

Saat melaksanakan magang di PT Pertani (Persero) dari Program Magang Mahasiswa Bersertifikat (PMMB) yang diselenggarakan oleh Forum Human Capital Indonesia (FHCI), mengalami penggabungan dengan PT Sang Hyang Seri pada bulan November 2021 dengan dikeluarkannya Peraturan Pemerintah Nomor 98 tahun 2021 tentang Penggabungan Perusahaan Perseroan (Persero) PT Pertani ke Dalam Perusahaan Perseroan (Persero) PT Sang Hyang Seri. Tujuan dari penelitian ini adalah sebagai output magang yang dilakukan. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data yaitu observasi selama magang. Hasil penelitian menunjukkan bahwa PT SHS dalam menerapi core value AKHLAK sudah dijalankan dan terlaksana dengan baik walau terkadang anggaran untuk bisa memenuhi kegiatan kantor terhambat. Prosedur yang digunakan sebagai dasar dari bertingkah laku dan bersikap sehari-hari menggunakan melaksanakan beberapa kegiatan dalam menerapi core value AKHLAK adalah Surat Edaran Menteri BUMN Nomor SE-7/MBU/07/2020 tentang Nilai-nilai Utama SDM BUMN.
Co-Authors Ade Hani Puspa Dewi Aghnia Nuha Zahidah Al Aina Latifah Annisa Miskiyah Armyn Gultom Asfarina Amanda Putri Asyifa Permata Dewi Ayu Maulani Daffa Fawaz Musafa Devi Rahma Ariani Fajar Reza Rivaldi Farah Ghaitsah Azzahira Fariz Fitrah Ramadhan Febry Renaldi Fiola Lolita Sari Irdan Suwardana Yahya Khildaniyah Ridho Luninda Hamidah Pasya Muhamad Hilmi Rozaldi Muhammad Hafidz Al Qodri Muhammad Rayhan Nurmansyah Muthia Shabrina Nafi Alrasyid Nurlita Purnama Putri Indriani Putri Mutiara Sinera Raihani Khairunissa Barni Resya Azzahra Putri Rinto Reza Rizkynata Reza, Fajar Uswatun Nur Auliya