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All Journal Jurnal Ilmiah Publika Arus Jurnal Sosial dan Humaniora Journal of Research and Development on Public Policy Jurnal Relasi Publik Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Jurnal Transformasi Bisnis Digital Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora Wissen: Jurnal Ilmu Sosial dan Humaniora Indonesia Economic Journal Jurnal Pengabdian Masyarakat Indonesia
Muhammad Khoirul Anwar
Unknown Affiliation
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Upaya Pencegahan Maladministrasi Oleh OMBUDSMAN Republik Indonesia Dalam Meningkatkan Kualitas Pelayanan Publik Di Indonesia Nurlita Purnama; Annisa Miskiyah; Muhammad Khoirul Anwar
Jurnal Relasi Publik Vol. 1 No. 1 (2023): Februari : Jurnal Relasi Publik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrp-widyakarya.v1i1.276

Abstract

The research discusses the Role of Maladministration Prevention by the Ombudsman of the Republic of Indonesia in Improving the Quality of Public Services in Indonesia. This research is based on the many problems of maladministration that occur in Indonesia, for this reason, supervision is needed by the Ombudsman as an external supervisory institution. Oversight by the Ombudsman over the running of government is a guarantee that the state does not lead to an unlimited dictatorship, which is contrary to the characteristics of a rule of law state. This research uses descriptive qualitative research methods with data collection techniques through observation techniques and literature studies. The results show that efforts to prevent maladministration of public services have been carried out by the Ombudsman of the Republic of Indonesia by carrying out various activities to prevent maladministration since the establishment of the Ombudsman. Various efforts in the form of activities have been carried out so that maladministration of public services in Indonesia can be prevented from recurring. There are several activities carried out every year as a form of efforts to prevent maladministration of public services that have been carried out by the Ombudsman. However, the Ombudsman also has obstacles in carrying out his duties and powers as a supervisory institution for the implementation of public services, including a lack of human resources, many people still think that reporting to the Ombudsman will definitely have the same results, there are some people who do not know and feel foreign to the term Ombudsman , the related party (reported) did not follow the Ombudsman's suggestion to make improvements.
Kualitas Pelayanan Badan Penyelenggaraan Jaminan Sosial (BPJS) Dari Mandiri Ke Penerima Bantuan Iuran (PBI) Di Sistem Layanan Dan Rujukan Terpadu (SIRT) Graha Pancakarsa Dinas Sosial Kabupaten Bogor Daffa Fawaz Musafa; Muhammad Khoirul Anwar
Eksekusi : Jurnal Ilmu Hukum dan Administrasi Negara Vol. 2 No. 2 (2024): Mei : Jurnal Ilmu Hukum dan Administrasi Negara
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/eksekusi.v2i2.1134

Abstract

This research was motivated by the discovery of a lack of quality of the integrated service and referral system which had not been maximized in the submission of independent social security administration bodies to recipients of contribution assistance to the community, which caused the community to be hampered in the administrative process of applying for independent social security administration bodies to recipients of contribution assistance. Therefore, this research aims to determine the quality of service in the integrated service and referral system to the community. This research uses descriptive qualitative methods with data collection methods through observation by observing the integrated service and referral system to the community. The data collection technique uses interviews with the head sub-divisions and five communities. The results of this research show that the quality of service of the independent social security administration agency to recipients of social assistance at Slrt Graha Pancakarsa Bogor Regency social service, the community assesses with 5 dimensions: Tangible (tangible), Reliability (reliability), Responsiveness (responsiveness), Assurance (guarantee), Empathy (empathy). Thus, the quality of service at Slrt Graha Pancakarsa helps the community.
Upaya Peningkatan Kualitas Mahasiswa Melalui Program Magang Bersertifikat Kampus Merdeka (Studi Kasus Ombudsman Republik Indonesia) Reza Rizkynata; Muhammad Khoirul Anwar; Febry Renaldi; Nurlita Purnama; Annisa Miskiyah
Journal of Research and Development on Public Policy Vol. 2 No. 1 (2023): Maret : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v2i1.40

Abstract

Efforts have been made to improve the quality of students through an apprenticeship program from the Merdeka Learning Campus policy which can be used as a forum for all students at Indonesian state and private universities to develop competencies in various fields of interest. Before accepting a job and carrying out the various programs that will be provided, all apprentices are given briefing in advance by each apprentice partner. The briefing received is in the form of a more in-depth explanation of the intended internship location so that all apprentices get a more in-depth picture of the main tasks and functions of each work unit they will choose later. After that, all apprentices chose the work unit to go to and were introduced to the person in charge of each work unit to be followed up afterwards. The certified apprenticeship program aims to improve the quality and competency capacity of students through work and programs provided by apprentice partners during this Certified Internship activity. Apart from that, through this activity it is hoped that students can re-sharpen their hard skills and soft skills so that they are able to compete when pursuing their careers in this globalization era.
Implementasi Kebijakan Pengembangan Usaha Mikro Kecil dan Menengah (UMKM) di Komunitas Asosiasi Industri Kreatif dan Pelaku Usaha (ASIPA) Tangerang Selatan Asyifa Permata Dewi; Muhammad Khoirul Anwar
Jurnal Transformasi Bisnis Digital Vol. 2 No. 3 (2025): Mei: Jurnal Transformasi Bisnis Digital (JUTRABIDI)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v1i5.326

Abstract

Micro, Small and Medium Enterprises (MSMEs) are the drivers of the Indonesian economy that have great potential to improve the economy and community welfare. The development of MSMEs, which has so far taken the form of training, technical guidance and entrepreneurship workshops attended by ASIPA members and general MSMEs in the ASIPA Community of South Tangerang City, has had a positive effect on several actors, although not all of them have been able to implement what has been given during the training. This research aims to discuss how the Micro, Small and Medium Enterprises (MSME) Development Policy is implemented in the ASIPA South Tangerang Community, using a qualitative approach with descriptive methods. This research analysis uses the theory put forward by Edward III (1980) with four indicators, namely: (1) Communication, (2) Resources, (3) Disposition, (4) Bureaucratic Structure. The data analyzed is the result of interviews, observations and documentation in the ASIPA South Tangerang Community. The results of research on the Implementation of Micro, Small and Medium Enterprises (MSME) Development Policy in the South Tangerang ASIPA Community from four indicators are that (1) Lack of understanding in promotion to improve the business of MSME actors (2) In providing services, guidance and security for MSME actors in terms of quality, there are still administrators and members who lack competence. Apart from that, in terms of quantity, the number of administrators and members is still minimal to carry out improvement activities in innovation (3) There is still a lack of facilities and training activities as well as proposals for security equipment and others, not all of which can be fulfilled because limited budget resources (4) The administrators and members have carried out their duties in accordance with the SOP that has been regulated, however the performance of the administrators and members has not been optimal because there are still administrators and members who carry out concurrent work in other fields.
PERAN OMBUDSMAN REPUBLIK INDONESIA DALAM MENCEGAH POTENSI MALADMINISTRASI PADA PELAYANAN JAMINAN SOSIAL KETENAGAKERJAAN BAGI PEKERJA INFORMAL Reza, Fajar; Muhammad Khoirul Anwar; Nafi Alrasyid
Jurnal Ilmiah Publika Vol 12 No 2 (2024): Jurnal Ilmiah Publika
Publisher : Faculty of Social and Political Sciences, Universitas Swadaya Gunung Jati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33603/publika.v12i2.10586

Abstract

Pekerja informal seperti petani dan nelayan merupakan kelompok masyarakat yang rentan secara sosial dan ekonomi karena minimnya perlindungan ketenagakerjaan. Mereka bekerja tanpa kontrak tetap, tanpa penghasilan pasti, dan sering kali tidak terjangkau program Jaminan Sosial Ketenagakerjaan (Jamsosnaker). Penelitian ini bertujuan mengkaji peran Ombudsman Republik Indonesia dalam mencegah potensi maladministrasi pada pelayanan Jamsosnaker bagi pekerja informal. Metode yang digunakan adalah deskriptif kualitatif dengan pendekatan studi literatur, mengacu pada Laporan Hasil Kajian Sistemik Ombudsman RI Tahun 2024. Hasil kajian menunjukkan bahwa Ombudsman RI telah mengidentifikasi berbagai titik rawan maladministrasi seperti kekosongan regulasi daerah, lemahnya pengawasan, dan minimnya edukasi publik. Melalui strategi sistemik, termasuk advokasi kebijakan, pengawasan implementasi regulasi, serta edukasi masyarakat, Ombudsman RI berhasil mendorong perbaikan signifikan. Hal ini terbukti dari peningkatan cakupan kepesertaan di Sulawesi Selatan dan Nusa Tenggara Timur. Namun, tantangan tetap ada, seperti keterbatasan personel dan rendahnya literasi publik. Penelitian ini menegaskan pentingnya peran strategis Ombudsman RI dalam memperkuat sistem pelayanan publik yang inklusif, adil, dan bebas maladministrasi, khususnya bagi kelompok pekerja rentan.
Transformasi Manajemen Sumber Daya Manusia ASN melalui Implementasi Reformasi Birokrasi di Indonesia Asfarina Amanda Putri; Farah Ghaitsah Azzahira; Muhammad Hafidz Al Qodri; Fariz Fitrah Ramadhan; Al Aina Latifah; Resya Azzahra Putri Rinto; Muhammad Khoirul Anwar
Indonesia Economic Journal Vol. 1 No. 2 (2025): DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/0ckt4a65

Abstract

Reformasi birokrasi merupakan langkah strategis pemerintah Indonesia untuk membangun aparatur negara yang profesional, berintegritas, dan berorientasi pada pelayanan publik. Aparatur Sipil Negara (ASN) menjadi aktor utama dalam proses tersebut, sehingga transformasi manajemen sumber daya manusia (MSDM) menjadi faktor kunci keberhasilan. Penelitian ini bertujuan untuk menganalisis bagaimana implementasi reformasi birokrasi dapat mendorong transformasi MSDM ASN melalui penerapan sistem merit, inovasi digital, serta peningkatan kompetensi aparatur di berbagai instansi pemerintah, baik di tingkat pusat maupun daerah. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan metode studi literatur dan studi kasus pada beberapa instansi seperti Badan Kepegawaian Negara (BKN), Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (KemenPANRB), Kementerian Komunikasi dan Informatika (Kemenkominfo), serta Pemerintah Kota Tangerang Selatan. Hasil penelitian menunjukkan bahwa implementasi reformasi birokrasi berdampak positif terhadap peningkatan kualitas ASN, baik dari sisi kompetensi, etika kerja, maupun kinerja berbasis hasil. Transformasi MSDM ASN juga semakin efektif berkat pemanfaatan teknologi digital seperti Sistem Informasi ASN (SIASN), e-Kinerja, dan Sistem Pemerintahan Berbasis Elektronik (SPBE) yang memperkuat transparansi dan akuntabilitas manajemen kepegawaian. Namun demikian, tantangan seperti resistensi perubahan, kesenjangan literasi digital, dan lemahnya koordinasi antar instansi masih menjadi hambatan yang perlu diatasi. Penelitian ini menyimpulkan bahwa transformasi MSDM ASN harus dilakukan secara berkelanjutan dengan menekankan kepemimpinan perubahan, pelatihan kompetensi digital, serta kolaborasi lintas instansi sebagai strategi utama menuju birokrasi berkelas dunia.
Analisis Manajemen Kinerja dalam Penataan Tenaga Non-ASN oleh Kementerian PANRB Uswatun Nur Auliya; Raihani Khairunissa Barni; Ayu Maulani; Luninda Hamidah Pasya; Muhammad Khoirul Anwar
Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora Vol. 2 No. 6 (2025): Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/aliansi.v2i6.1351

Abstract

Bureaucratic reform is an essential step in realizing a clean, accountable, professional, and transparent government. The 2020–2024 Bureaucratic Reform Road Map has emphasized the Ministry of Administrative and Bureaucratic Reform’s (Kementerian PANRB) efforts to establish a healthy bureaucracy through the strengthening of the merit system, performance management, and service digitalization. As providers of public services, Civil Servants (ASN) play a crucial role in ensuring professional public service delivery; therefore, an organized performance management system is required to achieve optimal bureaucratic reform. However, in practice, the performance management implemented by the Ministry still faces challenges, particularly concerning non-ASN personnel. This study aims to analyze the implementation of performance management in the process of structuring non-ASN personnel by the Ministry of PANRB as part of the national bureaucratic reform agenda. The research employs a qualitative approach with descriptive analysis based on literature review, legislation, and secondary data from official sources. The findings indicate that the policy of structuring non-ASN personnel, grounded in the principles of the merit system and performance management, has brought significant changes to human resource governance within government institutions. Nevertheless, its implementation still encounters challenges such as limited budget allocation, lack of integrated performance data, and uncertainty regarding the employment status and welfare of non-ASN employees. The digitalization efforts through the e-Kinerja system and national personnel data collection serve as strategic steps to enhance transparency and accountability in performance assessment. Thus, comprehensive performance management is expected to promote professionalism among public servants, improve organizational effectiveness, and realize an adaptive and integrity-based bureaucracy.
Efektivitas Program Reward dalam Meningkatkan Loyalitas dan Disiplin Kerja Karyawan di Bank Mandiri Putri Indriani; Ade Hani Puspa Dewi; Irdan Suwardana Yahya; Muhammad Rayhan Nurmansyah; Muhammad Khoirul Anwar
WISSEN : Jurnal Ilmu Sosial dan Humaniora Vol. 3 No. 4 (2025): November : WISSEN : Jurnal Ilmu Sosial dan Humaniora
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/wissen.v3i4.1326

Abstract

This study aims to analyze the effectiveness of the reward program in improving employee loyalty and work discipline at Bank Mandiri. The research employs a qualitative descriptive approach using the literature study method, through the collection and analysis of secondary data obtained from official Bank Mandiri reports, academic journals, labor regulations, and media articles related to human resource management policies. The findings reveal that the implementation of both financial rewards (competitive salaries, performance-based bonuses, and welfare benefits) and non-financial rewards (recognition, promotions, and career development programs) has a positive impact on enhancing employee loyalty and work discipline. A fair, transparent, and sustainable reward system fosters a sense of belonging, strengthens affective commitment, and cultivates a productive and professional work culture. Moreover, the data indicate a decline in disciplinary violations over the past three years, demonstrating the effectiveness of the reward system as a form of positive reinforcement. This study highlights the importance of reward policies as a strategic instrument in human resource management and recommends that companies continuously adapt their reward systems to align with employee needs and the evolving work environment.
Analisis Pengelolaan Arsip Pada Unit Sumber Daya Manusia Dan Umum Di Ombudsman Republik Indonesia Alifia Putri; Oktaviyani Daswati; Muhammad Khoirul Anwar
Arus Jurnal Sosial dan Humaniora Vol 6 No 2: Agustus (2026)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v6i2.3027

Abstract

Penelitian ini membahas pentingnya pengelolaan arsip yang efektif sebagai bagian krusial dalam mendukung tata kelola pemerintahan yang baik di era transformasi digital, dengan fokus pada Unit Sumber Daya Manusia dan Umum di Ombudsman Republik Indonesia. Tujuan penelitian adalah untuk menganalisis pengelolaan arsip berdasarkan indikator sumber daya manusia, sarana dan prasarana, serta sistem kearsipan, sekaligus mengidentifikasi kendala dan memberikan rekomendasi perbaikan. Metode yang digunakan adalah pendekatan kualitatif deskriptif dengan pengumpulan data melalui observasi, wawancara semi-terstruktur, dan dokumentasi yang dianalisis menggunakan model analisis interaktif Miles dan Huberman. Temuan penelitian menunjukkan bahwa pengelolaan arsip di unit ini sudah berjalan dengan baik, didukung oleh keberadaan arsiparis yang kompeten, sarana penyimpanan arsip yang memadai, dan penerapan sistem digital seperti aplikasi Simaori untuk pengelolaan arsip digital. Namun, terdapat kebutuhan peningkatan kompetensi arsiparis, terutama terkait pengarsipan digital, serta kendala teknis pada pengunggahan arsip digital yang perlu diatasi. Sistem kearsipan yang meliputi penyimpanan, pelayanan, pemeliharaan, dan pemusnahan arsip telah dilakukan sesuai prosedur yang mendukung keamanan dan efisiensi pengelolaan arsip. Kesimpulannya, pengelolaan arsip di Ombudsman Republik Indonesia sudah cukup efektif namun masih perlu pengembangan berkelanjutan khususnya pada aspek sumber daya manusia dan teknologi agar dapat mendukung administrasi organisasi yang tertib, aman, dan responsif terhadap perkembangan teknologi. Penelitian ini diharapkan dapat menjadi bahan evaluasi dan referensi bagi pengembangan pengelolaan arsip di lembaga pemerintahan lainnya.
Strategi Pengembangan Core Values 'AKHLAK' Dalam Kasus Penggabungan Dua Perusahaan (PT Pertani (Persero) dan PT Sang Hyang Seri (Persero)) Putri Mutiara Sinera; Devi Rahma Ariani; Fiola Lolita Sari; Muhammad Khoirul Anwar; Armyn Gultom
JURNAL PENGABDIAN MASYARAKAT INDONESIA Vol. 1 No. 3 (2022): Oktober : Jurnal Pengabdian Masyarakat Indonesia
Publisher : Politeknik Pratama Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpmi.v1i3.187

Abstract

Saat melaksanakan magang di PT Pertani (Persero) dari Program Magang Mahasiswa Bersertifikat (PMMB) yang diselenggarakan oleh Forum Human Capital Indonesia (FHCI), mengalami penggabungan dengan PT Sang Hyang Seri pada bulan November 2021 dengan dikeluarkannya Peraturan Pemerintah Nomor 98 tahun 2021 tentang Penggabungan Perusahaan Perseroan (Persero) PT Pertani ke Dalam Perusahaan Perseroan (Persero) PT Sang Hyang Seri. Tujuan dari penelitian ini adalah sebagai output magang yang dilakukan. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data yaitu observasi selama magang. Hasil penelitian menunjukkan bahwa PT SHS dalam menerapi core value AKHLAK sudah dijalankan dan terlaksana dengan baik walau terkadang anggaran untuk bisa memenuhi kegiatan kantor terhambat. Prosedur yang digunakan sebagai dasar dari bertingkah laku dan bersikap sehari-hari menggunakan melaksanakan beberapa kegiatan dalam menerapi core value AKHLAK adalah Surat Edaran Menteri BUMN Nomor SE-7/MBU/07/2020 tentang Nilai-nilai Utama SDM BUMN.
Co-Authors Ade Hani Puspa Dewi Al Aina Latifah Alifia Putri Annisa Miskiyah Armyn Gultom Asfarina Amanda Putri Asyifa Permata Dewi Ayu Maulani Daffa Fawaz Musafa Devi Rahma Ariani Farah Ghaitsah Azzahira Fariz Fitrah Ramadhan Febry Renaldi Fiola Lolita Sari Irdan Suwardana Yahya Luninda Hamidah Pasya Muhamad Hilmi Rozaldi Muhammad Hafidz Al Qodri Muhammad Rayhan Nurmansyah Nafi Alrasyid Nurlita Purnama Oktaviyani Daswati Putri Indriani Putri Mutiara Sinera Raihani Khairunissa Barni Resya Azzahra Putri Rinto Reza Rizkynata Reza, Fajar Uswatun Nur Auliya