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All Journal Journal of Economic, Bussines and Accounting (COSTING) Management Studies and Entrepreneurship Journal (MSEJ) Academia Open Indonesian Journal of Law and Economics Review Journal of Islamic and Muhammadiyah Studies PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Journal of Ekonomics, Finance, and Management Studies
Mas Oetarjo
Universitas Muhammadiyah Sidoarjo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Physics Social Sciences Other

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The Influence Of Sales Promotions, Price, And Service Quality On Deliwafa Sidoarjo Consumer Satisfaction Firda Kartika Sari; Satrio Sudarso; Mas Oetarjo
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 2 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i2.7342

Abstract

The fashion industry is growing along with increasing consumer demand for quality products at affordable prices. This study aims to analyze the effect of sales promotion, price, and service quality on consumer satisfaction at Deliwafa Sidoarjo. The method used is a quantitative approach with multiple linear regression analysis technique. Data were collected through questionnaires distributed to 100 respondents who are Deliwafa customers. The results showed that sales promotion, price, and service quality partially and simultaneously have a significant effect on consumer satisfaction. Service quality is the variable that has the most dominant influence in increasing consumer satisfaction. Therefore, Deliwafa needs to improve its promotional strategy to be more creative, maintain competitive prices, and improve service quality in order to maintain customer loyalty and increase business competitiveness.
Pengaruh Citra Toko, Harga dan Word of Mouth Terhadap Keputusan Pembelian: Studi pada Konsumen Kopi Janji Jiwa di Sidoarjo Rahma Nurlaila; mas oetarjo; Muhammad Yani
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 6 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i6.7404

Abstract

This research aims to analyze the impact of store image, price and word of mouth (WoM) on consumer purchasing decisions for Janji Jiwa coffee in Sidoarjo. The approach used is a quantitative method, with a population that includes the people of Sidoarjo Regency who have enjoyed Janji Jiwa coffee, aged between 17 and 56 years. Samples were taken using a non-probability sampling method with purposive sampling technique, involving 100 respondents. Data was collected using a questionnaire which was measured using a Likert scale. Data analysis was carried out with PLS-SEM using SmartPLS 3.0 software. The research results show that store image, price and word of mouth (WOM) have a significant positive influence on purchasing decisions for Janji Jiwa coffee in Sidoarjo.
Pengaruh Brand Image, Social Media Marketing, dan Experiental Marketing Terhadap Keputusan Pembelian Konsumen pada Uniqlo Store Sidoarjo Amilatun Nadhifah Apriliyah; Dewi Komala Sari; Mas Oetarjo
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.928

Abstract

Orientasi pada penelitian ini untuk mengetahui pengaruh brand image, social media marketing, dan experiental marketing terhadap keputusan pembelian konsumen pada UNIQLO store Sidoarjo. Metode penelitian ini menggunakan jenis pendekatan kuantitatif dengan populasinya adalah masyarakat Sidoarjo yang pernah berbelanja di UNIQLO dan rentan usia 17 tahun ke atas. Teknik pengambilan sampel menggunakan metode non- probability sampling melalui pendekatan purposive sampling dengan banyaknya responden sejumlah 100 konsumen. Metode pengumpulan data melalui penyebaran kuesioner dan jawaban diukur menggunakan skala likert. Analisa data dilakukan dengan metode PLS- SEM menggunakan software SmartPLS 4.0. Hasil penelitian membuktikan bahwa brand image berpengaruh terhadap keputusan pembelian konsumen pada UNIQLO store di Sidoarjo, social media marketing berpengaruh terhadap keputusan pembelian konsumen pada UNIQLO store di Sidoarjo, dan experiental marketing berpengaruh terhadap keputusan pembelian konsumen pada UNIQLO store di Sidoarjo.
Pengaruh Keberagaman Produk, Gaya Hidup, Serta Kemudahan Transaksi Terhadap Keputusan Pembelian Pada Tokopedia Syifa Novia Pradita; Mas Oetarjo; Rita Ambarwati Sukmono
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1313

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kebe­ra­gaman produk, gaya hidup, dan kemudahan transaksi terhadap keputusan pembelian pengguna Tokopedia di Kabupaten Sidoarjo. Dengan latar belakang bahwa faktor-faktor tersebut diyakini berperan dalam memengaruhi perilaku konsumen dalam konteks e-commerce, penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui penyebaran kuesioner kepada 100 responden yang aktif berbelanja di platform tersebut. Data yang diperoleh dianalisis menggunakan SEM-PLS untuk mengetahui pengaruh masing-masing variabel terhadap keputu­san pembelian serta pengaruh secara simultan. Hasil penelitian menunjukkan bahwa keberagaman produk, gaya hidup, dan kemudahan transaksi secara signifikan memengaruhi keputusan pembelian, di mana variabel kemudahan transaksi menunjukkan pengaruh paling kuat dan menjadi faktor utama yang mendukung keputusan pembelian. Secara parsial, ketiga variabel tersebut berkontribusi secara positif terhadap keputusan pembelian dan mampu menjelaskan sebanyak 97, 5% variasi keputusan pembelian pada pengguna Tokopedia di Kabupaten Sidoarjo. Temuan ini menegaskan pentingnya keberagaman produk, penyesuaian gaya hidup, serta kemudahan transaksi dalam strategi pemasaran bagi platform e-commerce agar dapat meningkatkan keputusan pembelian konsumen secara efektif. Kata kunci yang digunakan dalam penelitian ini meliputi keberagaman produk, gaya hidup, kemudahan transaksi, keputusan pembelian, Tokopedia.
Pengaruh Fasilitas, Kualitas Pelayanan Dan Lokasi Terhadap Kepuasan Pelanggan Pada Toko Brightmarket Di Seduri Mojosari Amanda Aprilia Berliani; Mas Oetarjo; Sumartik
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1336

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh fasilitas, kualitas pelayanan, dan lokasi terhadap kepuasan pelanggan pada Toko Brightmarket di Seduri, Kecamatan Mojosari, Kabupaten Mojokerto. Penelitian ini menggu­na­kan pendekatan kuantitatif dengan metode survei melalui kuesioner yang disebarkan kepada 100 responden yang pernah berbelanja di Brightmarket Seduri. Teknik pengam­bilan sampel menggunakan metode aksidental sampling. Analisis data dilakukan dengan metode Structural Equation Modeling–Partial Least Square (SEM-PLS) menggunakan perangkat lunak SmartPLS versi 3.0. Hasil penelitian menun­jukkan bahwa fasilitas, kualitas pelayanan, dan lokasi berpe­ngaruh positif dan signifikan terhadap kepuasan pelanggan. Temuan ini mengindikasikan bahwa peningkatan kualitas fasilitas, pelayanan yang optimal, serta pemilihan lokasi yang strategis dapat meningkatkan kepuasan pelang­gan. Oleh karena itu, pengelola Brightmarket diharapkan mampu mempertahankan dan meningkatkan ketiga aspek tersebut untuk menciptakan pengalaman berbelanja yang lebih baik.
Pengaruh Influencer Marketing, Brand Image, dan Kualitas produk Terhadap Keputusan Pembelian Produk Fashion Lokal di Platfrom Tiktokshop Zahrotul Wahyu Layyinah; Misti Hariasih; Mas Oetarjo
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 3 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i3.11329

Abstract

 The development of digital technology and social media has changed the way people buy goods and how companies advertise. One method frequently used is influencer marketing, which is promotion through people with large social media followers to persuade people to buy goods. This phenomenon has become increasingly popular due to the TikTok Shop feature, which has become a place for local brands to sell products, especially to the younger generation. This study aims to observe and analyze the impact of brand image, influencer marketing, and product quality on the decision to purchase local fashion products on TikTok Shop. The method used is quantitative research by sending questionnaires to 100 people in Sidoarjo who have purchased local fashion products through TikTok Shop. The sampling technique used is purposive sampling. Data were analyzed using validity and reliability tests, followed by classical assumption tests, multiple linear regression tests, T-tests, and coefficient of determination tests using the SPSS version 26 program. The results of this study show that the three factors: influencer marketing, brand image, and product quality have a positive and significant influence on purchasing decisions. These findings demonstrate that the right digital marketing strategy, a strong brand image, and high-quality products can boost purchasing power and increase the competitiveness of local brands in the digital era.
Co-Authors Amanda Aprilia Berliani Amilatun Nadhifah Apriliyah Artiva Cahya Aisyah Putri Dea Ayu Tisna Devi Andriyanti Rosidah Dewi Komala Sari Fajar Fakhrur Fiqri Febi Septiyan Ardiansa Febriana Ayu Widiati Firda Kartika Sari Hasan Ubaidillah Maslichah Maulidina Misti Hariasih Moch Rofiuddin Muhammad Dedy Agung Syaiful Rahman Muhammad Yani Muhammad Yani Nanda dwi Novalia Rahma Nurlaila Rita Ambarwati Sukmono Sudarso, Satrio Sumartik Syifa Novia Pradita Zahrotul Wahyu Layyinah