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Influence of Service Quality on Students’ Satisfaction in Using the Library of UPN "Veteran" Jatim Rusdi Hidayat; Megahnanda A.K; Herlina Suksmawati
Nusantara Science and Technology Proceedings International Seminar of Research Month Science and Technology in Publication, Implementation and Co
Publisher : Future Science

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Many people stated that the library is the heart of university. This study is conducted it the Library of UPN “Veteran” of East Java. Library of UPN "Veteran" of East Java provides services to the users based on the dimensions determined in servqual. Nevertheless, the application of indirect servqual dimension assurances the satisfaction in using library services, for it is crucial to figure out the application of servqual at the library of UPN "Veteran" of East Java so that the service provided by the staff can satisfy the library user.The purposes of this study are 1) to determine the effect of service quality (reliability, responsiveness, assurance, empathy and direct evidence) to the students’ satisfaction in using the library of UPN "Veteran" of East Java, 2) Service quality dimension that mostly affect students satisfaction of UPN "Veterans" of East Java. The method used in this study is a survey method using questionnaires as a tool of data collection, with the unit of analysis is a student of the library in UPN "Veteran" of East Java. The sampling technique in this research is Simple Random Sampling. The data analysis technique used in this research is Multiple Linear Regression to find out the dimension of reliability, responsiveness, assurance, empathy, and direct evidence which simultaneously or partially influence to the students’ satisfaction in using the library of UPN "Veteran" of East Java. The interim results of this study showed that the quality of service (reliability, responsiveness, assurance, empathy and direct evidence) simultaneously have a significant effect on the students’ satisfaction on the library services of UPN "Veteran" of East Java. Secondly, the dimensions of reliability, responsiveness, empathy and direct evidence have a significant effect on student satisfaction while the assurance dimension has no significant effect.

Analysis of Social Perception of the Tegaren Community on the Progress of Tourism Village Joko Mijiarto; Rusdi Hidayat; Budi Prabowo; Firdaus Nuryananda; Praja Firdaus Nuryananda
Nusantara Science and Technology Proceedings 7st International Seminar of Research Month 2022
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2023.3335

This research is also a follow-up to the research with the same scheme in 2021, entitled "Local-Based Empowerment: Tourism Village Development and Local Village Women's Empowerment". In addition, the team from UPN "Veteran" Jawa Timur has helped the development of tourist villages in Tegaren Village through the preparation of the Tegaren Tourism Master Plan 2019-2031. So, this research, in addition to examining the development of Trenggalek Regency to develop its tourism sector, will also discuss the perception of the people of Tegaren about the progress of their tourism village which has been supported by the Tegaren Tourism Master Plan. This will be the main indicator for the research team to carry out a follow-up plan for the preparation of the Tegaren Tourism Master Plan document. The specific objectives of this research are twofold, namely 1) to find and further examine the perception of the people of Tegaren about the progress of their tourist village and 2) to formulate and apply a follow-up plan (RTL) for the development of the Tegaren tourism sector based on the Master Plan document. This research is the embodiment of the UPN "Veteran" Jawa Timur’s Research and Community Service Strategic Plan 2021-2026. This research is in line with one of the six main themes of the research and community service program in 2022, namely tourism. In addition, this research also pays attention to the linearity of the themes of national research and community service programs, namely economic recovery and tourism development. On a regional and regional scale, this research also supports the RIPPDA of Trenggalek 2017-2031 in the tourism sector. The outputs of this research are 1) scientific journals/articles to be published in periodicals and 2) oral and poster presentations at the International Seminar of Research Month event. Theories and concepts used in this study are the theory of community social perception, asset-based community development, community based tourism, and sustainable tourism. This research will be carried out in three stages, namely the preparation stage, the field study implementation stage and the evaluation stage. This research uses descriptive-exploratory research. In this study, the data collection techniques used were literature studies, interviews, questionnaires, and observations. While the data analysis used qualitative data analysis techniques. This research also involves 5 students who will later be converted into the MBKM program with recognition of 20 credits. The temporary results achieved are the satisfaction of the people of Tegaren with the progress of their tourist village. This satisfaction was obtained through interviews with stakeholders in Tegaren.

Utilizing Digital Promotion on the Besek Program for the Besek Kurban Alfiandi Imam Mawardi; Prihandono Wibowo; Budi Prabowo; Rusdi Hidayat; Praja Firdaus Nuryananda
Nusantara Science and Technology Proceedings 7st International Seminar of Research Month 2022
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2023.3337

The Bekurban program is a program to distribute besek (traditional packaging made of bamboo) from one of the fostered villages of UPN “Veteran” Jawa Timur, namely Tegaren village in Trenggalek Regency, to mosques and the organizers of one of the activities of the Idul Qurban, namely the slaughter of sacrificial animals. The purpose of using this besek is to replace the plastic packaging that has been used to wrap the meat of sacrificial animals. By replacing plastic bags with plastic bags, the production of plastic bags on the Idul Qurban will also decrease. BUMDes Banyu Lumut is a business unit that used to take up business activities as a savings and loan cooperative. However, the BUMDes Banyu Lumut experienced a long-term debt default phase. Therefore, it is very difficult to provide health or stimulus to BUMDes Banyu Lumut. The proposing team has formulated two main problems, namely a) the unprofessional management of the BUMDes Banyu Lumut which causes management to fail, and b) the Besek Untuk Kurban program which still does not have marketing instruments. As a solution, the proposing team brought up the making of a video profile of Besek Untuk Kurban activities as a means of digital promotion and new knowledge for village youth and BUMDes Banyu Lumut administrators in Tegaren Village. This PIKAT community service activity is carried out using two methods, namely 1) asset-based community development (ABCD) as a method of social approach to the community and 2) production of profile videos with a soft skill approach. Meanwhile, the mandatory outputs include modules, printed and electronic media articles, publications on YouTube, speakers at scientific meetings, the application of science and technology, intellectual property rights and the MBKM program with a minimum conversion of 2 credits for students. The provisional result is that the Bekurban program has managed to collect donations of more than 10 million rupiah this year to provide incentives to besek craftsmen in Tegaren. The team's plan after this is to make a sustainability plan for the Bekurban program through social media.

Analysis of Social Perception of the Tegaren Community on the Progress of Tourism Village Joko Mijiarto; Rusdi Hidayat; Budi Prabowo; Firdaus Nuryananda; Praja Firdaus Nuryananda
Nusantara Science and Technology Proceedings 7st International Seminar of Research Month 2022
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2023.3335

This research is also a follow-up to the research with the same scheme in 2021, entitled "Local-Based Empowerment: Tourism Village Development and Local Village Women's Empowerment". In addition, the team from UPN "Veteran" Jawa Timur has helped the development of tourist villages in Tegaren Village through the preparation of the Tegaren Tourism Master Plan 2019-2031. So, this research, in addition to examining the development of Trenggalek Regency to develop its tourism sector, will also discuss the perception of the people of Tegaren about the progress of their tourism village which has been supported by the Tegaren Tourism Master Plan. This will be the main indicator for the research team to carry out a follow-up plan for the preparation of the Tegaren Tourism Master Plan document. The specific objectives of this research are twofold, namely 1) to find and further examine the perception of the people of Tegaren about the progress of their tourist village and 2) to formulate and apply a follow-up plan (RTL) for the development of the Tegaren tourism sector based on the Master Plan document. This research is the embodiment of the UPN "Veteran" Jawa Timur’s Research and Community Service Strategic Plan 2021-2026. This research is in line with one of the six main themes of the research and community service program in 2022, namely tourism. In addition, this research also pays attention to the linearity of the themes of national research and community service programs, namely economic recovery and tourism development. On a regional and regional scale, this research also supports the RIPPDA of Trenggalek 2017-2031 in the tourism sector. The outputs of this research are 1) scientific journals/articles to be published in periodicals and 2) oral and poster presentations at the International Seminar of Research Month event. Theories and concepts used in this study are the theory of community social perception, asset-based community development, community based tourism, and sustainable tourism. This research will be carried out in three stages, namely the preparation stage, the field study implementation stage and the evaluation stage. This research uses descriptive-exploratory research. In this study, the data collection techniques used were literature studies, interviews, questionnaires, and observations. While the data analysis used qualitative data analysis techniques. This research also involves 5 students who will later be converted into the MBKM program with recognition of 20 credits. The temporary results achieved are the satisfaction of the people of Tegaren with the progress of their tourist village. This satisfaction was obtained through interviews with stakeholders in Tegaren.

Utilizing Digital Promotion on the Besek Program for the Besek Kurban Alfiandi Imam Mawardi; Prihandono Wibowo; Budi Prabowo; Rusdi Hidayat; Praja Firdaus Nuryananda
Nusantara Science and Technology Proceedings 7st International Seminar of Research Month 2022
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2023.3337

The Bekurban program is a program to distribute besek (traditional packaging made of bamboo) from one of the fostered villages of UPN “Veteran” Jawa Timur, namely Tegaren village in Trenggalek Regency, to mosques and the organizers of one of the activities of the Idul Qurban, namely the slaughter of sacrificial animals. The purpose of using this besek is to replace the plastic packaging that has been used to wrap the meat of sacrificial animals. By replacing plastic bags with plastic bags, the production of plastic bags on the Idul Qurban will also decrease. BUMDes Banyu Lumut is a business unit that used to take up business activities as a savings and loan cooperative. However, the BUMDes Banyu Lumut experienced a long-term debt default phase. Therefore, it is very difficult to provide health or stimulus to BUMDes Banyu Lumut. The proposing team has formulated two main problems, namely a) the unprofessional management of the BUMDes Banyu Lumut which causes management to fail, and b) the Besek Untuk Kurban program which still does not have marketing instruments. As a solution, the proposing team brought up the making of a video profile of Besek Untuk Kurban activities as a means of digital promotion and new knowledge for village youth and BUMDes Banyu Lumut administrators in Tegaren Village. This PIKAT community service activity is carried out using two methods, namely 1) asset-based community development (ABCD) as a method of social approach to the community and 2) production of profile videos with a soft skill approach. Meanwhile, the mandatory outputs include modules, printed and electronic media articles, publications on YouTube, speakers at scientific meetings, the application of science and technology, intellectual property rights and the MBKM program with a minimum conversion of 2 credits for students. The provisional result is that the Bekurban program has managed to collect donations of more than 10 million rupiah this year to provide incentives to besek craftsmen in Tegaren. The team's plan after this is to make a sustainability plan for the Bekurban program through social media.

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