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THE INFLUENCE OF SERVICE QUALITY ON STUDENTS SATISFACTION AT PRIVATE UNIVERSITIES IN BANDAR LAMPUNG Yuniastuti, Rina Milyati; -, Vitratin; Sari, Novita
Prosiding International conference on Information Technology and Business (ICITB) 2015: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 1
Publisher : Prosiding International conference on Information Technology and Business (ICITB)

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The research is aimed at giving contribution to long-termresearches for private universities in Bandar Lampung indeveloping human resources to be empowered eithernationally or internationally by prioritizing the sustainableservice and academic system.It can be reached by using survey method throughquestionnaire to respondents, consisting of a list ofquestions on current problems faced by the researcher andasking respondents for responding the questions. Thismethod is used to know how far the service provided byuniversities in developing their students in BandarLampung.

THE INFLUENCE OF SERVICE QUALITY ON STUDENTS SATISFACTION AT PRIVATE UNIVERSITIES IN BANDAR LAMPUNG Amelia, Ratih; -, Vitratin
Prosiding International conference on Information Technology and Business (ICITB) 2015: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 1
Publisher : Prosiding International conference on Information Technology and Business (ICITB)

Show Abstract | Download Original | Original Source | Check in Google Scholar

The research is aimed at giving contribution to long-termresearches for private universities in Bandar Lampung indeveloping human resources to be empowered eithernationally or internationally by prioritizing the sustainableservice and academic system.It can be reached by using survey method throughquestionnaire to respondents, consisting of a list ofquestions on current problems faced by the researcher andasking respondents for responding the questions. Thismethod is used to know how far the service provided byuniversities in developing their students in BandarLampung.

Penerapan Knowledge Management dan Pengembangan Sumber Daya Manusia Terhadap Produktivitas Karyawan di Perum BULOG Vitratin, Vitratin; Yuniastuti, Rina Milyati; Eliyana, Rahmi; Ariyanto, Pandu
GEMA : Jurnal Gentiaras Manajemen dan Akuntansi Vol 16 No 1 (2024): GEMA: Jurnal Gentiaras Manajemen dan Akuntansi
Publisher : Lembaga Penelitian, dan Pengabdian Kepada Masyarakat (LPPM) STIE GENTIARAS Bandar Lampung dan berkolaborasi dengan Ikatan Akuntan Indonesia Kompartemen Akuntan Pendidik (IAI KAPd)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47768/gema.v16i1.202402

The aim of the research is to examine the effect of knowledge management and human resource development on employee productivity at the Lampung Regional Office Logistics Agency Public Company. The quantitative research method used in this research. The sample was employees at the Perum BULOG with a sample of 53 respondents. The T-test for the Knowledge Management variable has no effect on employee productivity at the Public Company of the Lampung Regional Office Logistics Affairs Agency, this means that for employee productivity other things are needed that the researchers did not examine. Human Resource Development has an influence on Employee Productivity at Public Companies, Logistics Affairs Agency, Lampung Regional Office. This means that employees need higher character development. In the F test, it is known that each of the independent variables Knowledge Management and Human Resource Development has an effect on Employee Productivity at the Public Company of the Lampung Regional Office Logistics Affairs Agency because the calculated f value is greater than f table. Meanwhile, the R Test shows that knowledge management and human resource development only have an effect of 12.2% on Employee Productivity of Public Company Logistics Affairs Agency, Lampung Regional Office. It is hoped that future researchers will add complete variables to employee productivity performance.

Implikasi Disiplin dan Stres Kerja Terhadap Kinerja Karyawan di Rumah Sakit Ibu Anak Felida, Elisabeth Mega; Yuniastuti, Rina Milyati; Vitratin, Vitratin; K Harahap, Aderina; Hairani, Tuti
GEMA : Jurnal Gentiaras Manajemen dan Akuntansi Vol 15 No 2 (2023): GEMA: Jurnal Gentiaras Manajemen dan Akuntansi
Publisher : Lembaga Penelitian, dan Pengabdian Kepada Masyarakat (LPPM) STIE GENTIARAS Bandar Lampung dan berkolaborasi dengan Ikatan Akuntan Indonesia Kompartemen Akuntan Pendidik (IAI KAPd)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47768//gema.v15.n2.202301

Low levels of employee work discipline and high levels of work stress causes the decreased of employee performance. This problem become an internal problem at the Santa Anna Maternal and Child Hospital in Teluk Betung. The aim of this research is to determine the implications of work discipline and work stress towards employee performance at maternal and child hospitals. The researcher used quantitative research method with the population of 169 employees. The research data was obtained from interview and survey. The instrument wastested using validity and reliability tests, while data analysis used the t test and F test. The result of the t test shows that the work discipline variable has an effect towards employee performance, the work stress variable has no effect towards employee performance at the Santa Anna Marital and Child Hospital in Teluk Betung. The result of the F test shows that work discipline and work stress affects the employee performance. The implications of thisresearch is to give attention on work discipline and work stress in order to improve the employee performance. For further research, it is recommended to add moderating variables or intervening variables.

Mengurai Paradoks Green Brand Image–Green Perceived Quality: Peran Mediasi Green Trust pada Konsumen Natur-E di Indonesia Vitratin, Vitratin; Yuniastuti, Rina Milyati; Ismulyani, Heditia Umi; Inonu, Saddam Hussein; Zahra, Fahmiati
GEMA : Jurnal Gentiaras Manajemen dan Akuntansi Vol 17 No 2 (2025): GEMA: Jurnal Gentiaras Manajemen dan Akuntansi
Publisher : Lembaga Penelitian, dan Pengabdian Kepada Masyarakat (LPPM) STIE GENTIARAS Bandar Lampung dan berkolaborasi dengan Ikatan Akuntan Indonesia Kompartemen Akuntan Pendidik (IAI KAPd)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47768/gema.v17i2.202504X

Rising environmental awareness encourages green cosmetic companies to build a green brand image. However, perceived good quality is not always followed by a good green image, which causes a paradox in green marketing strategies, especially in emerging markets. The purpose of this study was to examine green brand image against perceived good green quality and green trust as a mediating variable among Natur-E supplement customers in Bandar Lampung. This study conducted a quantitative survey of 198 Natur-E customers aged at least 18 years who were purposively selected. Structural Equation Modeling–Partial Least Squares (SEM-PLS) was used to analyze the data. The results showed that green brand image had a negative and significant effect on perceived green quality, but a positive and significant effect on green trust. Green trust also had a positive and significant effect on perceived green quality, and partially mediated the relationship between green brand and green quality with a mediating effect of 61.9%. The results indicate that green image does not automatically improve perceived quality without supporting customer trust. Natur-E should align green claims with product quality and increase trust through consistent sustainability practices. Theoretically, this study adds to the green marketing literature by revealing the paradox between green brand image and perceived quality, and emphasizing that green beliefs play a mediating role in the context of green cosmetics in emerging markets..

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