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All Journal Jurnal Rekayasa Sistem Industri Jurnal Optimalisasi Reswara: Jurnal Pengabdian Kepada Masyarakat Teknosains : Jurnal Sains,Teknologi dan Informatika Proceeding Mercu Buana Conference on Industrial Engineering
Indra Setiawan
Politeknik ASTRA
Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Jurnal Optimalisasi

 1 
Pemilihan Authorized Service Center (ASC) Menggunakan Metode Analytical Hierarcy Process (AHP) di Industri Water Heater Muhammad Wahid; Indra Setiawan; Satriyo Maulana; Moh. Mawan Arifin; Abdul Rochim
Jurnal Optimalisasi Vol 8, No 2 (2022): Oktober
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jopt.v8i2.5744

Abstract

Authorized Service Center (ASC) merupakan bagian jenis usaha kerjasama pelayanan teknis berupa jasa yang meliputi pelayanan perbaikan, perawatan, penjualan suku cadang dan pemasangan produk khususnya untuk pemanas air terhadap konsumen. Terdapat penurunan tingkat persentase Out SLA pada tahun 2017 dan tahun 2018, hal ini dikarenakan perubahan kerjasama ASC dari yang semula dikelola oleh distributor tunggal menjadi banyak pihak ASC. Penelitian ini bertujuan untuk mengetahui bobot kriteria dalam pemilihan ASC. Metode yang digunakan adalah Analytical Hierarcy Process (AHP) memiliki beberapa item kategori yaitu Biaya, Fasilitas, Kinerja, Administrasi dan Pelayanan. Penelitian dilakukan dengan melibatkan para expert. Hasil penelitian menunjukkan biaya adalah kriteria yang dominan besar dengan nilai 1.880 poin dalam menentukan ASC yang tepat untuk ditunjuk sebagai kerjasama dalam melakukan pelayanan teknis ke para konsumen pemanas air. Biaya yang dimaksud dalam hal ini adalah modal yang berkaitan dengan kesanggupan perihal rutinitas kegiatan operasional ASC seperti, pengadaan alat, tempat, pekerja teknis dan yang terpenting adalah untuk melakukan repeat order suku cadang.
Tinjauan Pustaka Sistematis Penerapan Quality Function Deployment di Industri Manufaktur Ing Brian Rapelo; Krisna Ananda Priyatama; M. Bari Baihaqi; M. Rizki Darmawan; Rohmat Setiawan; Indra Setiawan
Jurnal Optimalisasi Vol 9, No 1 (2023): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jopt.v9i1.6687

Abstract

Quality Function Deployment (QFD) is a tool or planning instrument that is used to provide an overview of customer desires which are then translated into strategic stages to produce products or services whose characteristics are in accordance with customer wishes. The advantage of this method approach is that the level of customer satisfaction can be explained through data, so that improving the quality of services or products and periodic evaluations to correct deficiencies can be carried out in accordance with the customer's assessment. Many studies using the QFD method are carried out by the industry. This literature review aims to analyze the advantages of the QFD method for increasing customer satisfaction in the manufacturing industry. The method used is the Systematic Literature Review. This article involves a study review of 24 articles related to the application of QFD in the manufacturing industry. The study was conducted using the Google Schoolar database. The articles obtained were then summarized, classified, and comprehensively reviewed. This article expands the knowledge and study of the application of QFD in the manufacturing industry. The development of QFD in future research can be carried out in cross-fields that still have links. QFD results can be a tool for making improvements based on the needs or voice of the customer. Improvements made using the QFD method can increase customer satisfaction, increase profits and marketing, improve service quality, and improve product quality.
Co-Authors Abdul Rochim Aryani Widyakusuma Bambang Setiawan Fikri Al Latif Herindiyati Herindiyati Hernadewita, Hernadewita Ing Brian Rapelo Krisna Ananda Priyatama Lusia, Vivi M. Bari Baihaqi M. Rizki Darmawan Moh. Mawan Arifin Muhammad Wahid Nur Imam Rahayu Budi Prahara Rohmat Setiawan Satriyo Maulana Tri Aprianto Wahyu Inggar Fipiana