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Journal : Jurnal Simki Economic

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Evaluasi Waktu Tunggu di Loket Pendaftaran BPJS Rumah Sakit Al Islam Bandung Aditya, Aditya; Purwanda, Eka
Jurnal Simki Economic Vol 6 No 2 (2023): Volume 6 Nomor 2 Tahun 2023
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/jse.v6i2.351

Abstract

This study aims to find out how long the waiting time is required for BPJS patients who will register at Counter A of BPJS Al Islam Hospital Registration. This type of research is descriptive quantitative with data sources taken by the observation method or observations made in two days. From the calculations that have been done, if the BPJS registration counter opens the registration counter, it will be 2. So, the probability of an empty system is 0.49. Then, the average patient in the queue is 0.77 people per hour. The average patient waiting time was 0.08 people per hour, the average time spent in the system was 5.1 minutes and the average time spent by patients in the queue was 0.54 minutes. The results of this study indicate that Counter A BPJS Registration is still not optimal in serving patients who will register and also patients need a long time to wait in line.
Co-Authors Aditya Aditya Akhmadi Akhmadi Arnovita, Dyah Kusuma Bachtiar, Renata Aghnia Farida Yuliaty Firdaus, Angga Eriksa Hasanah, Siti Romlah Jujun Junaedi, Jujun Manurung, Muranny Nurshyaliha Martin Agusta Mudzakky, Fachrizza Mulyawati, Tin Pandu Prihanantyo, Andika Putri, Gita Dhitawati Qirom, Hafizzul Soamole, Syukri Sofia, Etty Soraya, Rena Suherman, Enang Susilawati, lena Titin Herawati Vip Paramarta