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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Jurnal Manajemen Bisnis Transportasi dan Logistik Fokus Bisnis: Media Pengkajian Manajemen dan Akuntansi
Sitanggang, Rohana
Institut Transportasi Dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation Other

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KEPUASAN PENGGUNA JASA TRANSPORTASI UNTUK MENINGKATKAN LOYALITAS Saribanon, Euis; Sitanggang, Rohana; Amrizal, Amrizal
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 3 (2016): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i3.81

Abstract

This study aims to analyze and describe the direct and indirect effects between service quality and ticket fare through customer satisfaction to achieve customer loyalty of Perum DAMRI Land Transport service at central office /Prime Pull Perum Damri in Jakarta. The population is Perum DAMRI customers who have used the services of Perum DAMRI several times for several destinations. While the sample is Perum DAMRI customers in the Region of DKI Jakarta of 125 respondents, using purposive sampling. The analysis used in this research is Path Analysis Method. The calculations indicate that the variables of service quality to customer satisfaction is significant. Based on calculations, it is indicated that the ticket fare variable to consumer satisfaction is significant. Consumer satisfaction can be an intervening variable between service quality and loyalty of consumers. Consumer satisfaction can be an intervening variable between the ticket fare to the customers’ loyalty. Based on the test results, the variable of consumer satisfaction on customer loyalty is significant, Adjusted R Square (R2) of 0.981 shows that 98.1 % of the variance or consumer loyalty is determined by the independent variables and intervening variables in the regression equation
RISK MANAGEMENT ANALYSIS ON THE CAR DRIVERS IN INDONESIA Kuntohadi, Hendro; Pahala, Yosi; Sitanggang, Rohana
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 2 (2015): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v2i2.125

Abstract

Car drivers in Indonesia will always face many kinds of risks. This research contains the context determination of this research, identifies all the significant risks, measures the frequency and impact of all the risks, draws all the identified risks in the chart, and describes how to manage or mitigate the risks. The dangerous risks which have high frequency and high impact are: 1) Many car drivers get the driving license without taking a driving course and without learning carefully the theory of driving a car; 2) Many car drivers get the driving license through illegal procedure; 3) Many car manufacturers eliminate some car safety equipment to lower the sales price; 4) The ingredients of the gasoline cannot fulfill/match the need of the car (e.g. RON number); 5) In some places the traffic is too crowded; 6) Many damaged roads may cause accidents; 7) Many roads and transportation modes cannot fulfill the demands of transportation. The recommendation (mitigation) for Risk Controlling is that all stakeholders (legislative, executive, judicative, manufacturers, people, car drivers, schools and universities, researchers,  etc)  should  obey  the  regulations,  moral,  ethics  for  car  riders.  It  is mandatory that every candidate of car driver take a course in a certified car driving ourse. Police should arrange a complete and comprehensive reference book for car driver candidates to get a driving license.
KEPUASAN PENGGUNA JASA TRANSPORTASI UNTUK MENINGKATKAN LOYALITAS Euis Saribanon; Rohana Sitanggang; Amrizal Amrizal
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 3, No 3 (2016): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v3i3.81

Abstract

This study aims to analyze and describe the direct and indirect effects between service quality and ticket fare through customer satisfaction to achieve customer loyalty of Perum DAMRI Land Transport service at central office /Prime Pull Perum Damri in Jakarta. The population is Perum DAMRI customers who have used the services of Perum DAMRI several times for several destinations. While the sample is Perum DAMRI customers in the Region of DKI Jakarta of 125 respondents, using purposive sampling. The analysis used in this research is Path Analysis Method. The calculations indicate that the variables of service quality to customer satisfaction is significant. Based on calculations, it is indicated that the ticket fare variable to consumer satisfaction is significant. Consumer satisfaction can be an intervening variable between service quality and loyalty of consumers. Consumer satisfaction can be an intervening variable between the ticket fare to the customers’ loyalty. Based on the test results, the variable of consumer satisfaction on customer loyalty is significant, Adjusted R Square (R2) of 0.981 shows that 98.1 % of the variance or consumer loyalty is determined by the independent variables and intervening variables in the regression equation
RISK MANAGEMENT ANALYSIS ON THE CAR DRIVERS IN INDONESIA Hendro Kuntohadi; Yosi Pahala; Rohana Sitanggang
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 2, No 2 (2015): JULI
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v2i2.125

Abstract

Car drivers in Indonesia will always face many kinds of risks. This research contains the context determination of this research, identifies all the significant risks, measures the frequency and impact of all the risks, draws all the identified risks in the chart, and describes how to manage or mitigate the risks. The dangerous risks which have high frequency and high impact are: 1) Many car drivers get the driving license without taking a driving course and without learning carefully the theory of driving a car; 2) Many car drivers get the driving license through illegal procedure; 3) Many car manufacturers eliminate some car safety equipment to lower the sales price; 4) The ingredients of the gasoline cannot fulfill/match the need of the car (e.g. RON number); 5) In some places the traffic is too crowded; 6) Many damaged roads may cause accidents; 7) Many roads and transportation modes cannot fulfill the demands of transportation. The recommendation (mitigation) for Risk Controlling is that all stakeholders (legislative, executive, judicative, manufacturers, people, car drivers, schools and universities, researchers,  etc)  should  obey  the  regulations,  moral,  ethics  for  car  riders.  It  is mandatory that every candidate of car driver take a course in a certified car driving ourse. Police should arrange a complete and comprehensive reference book for car driver candidates to get a driving license.
RASIO KEUANGAN TERHADAP LABA PADA PERUSAHAAN Rohana Sitanggang; Yacob Viviandi
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 1, No 2 (2015): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (154.289 KB) | DOI: 10.54324/j.mbtl.v1i2.400

Abstract

Financial ratios describe a relationship between a certain number with another number, and explain to analysts about the good or bad circumstances or the financial position of a company, if the ratio is compared with the comparative ratio is used as a standard. The purpose of this study was to determine the influence of financial ratios to profit in the company Persero Batam. The method used is associative method, which is to determine the relationship between two or more variables. The analysis technique used is multiple regression analysis with the first process the data using quantitative methods, followed by horizontal analysis, classic assumption test (normality test, multicollinearity, heteroscedasticity test, and test autokorelaso), and the correlation coefficient of determination, t test, and F test
FAKTOR-FAKTOR PENYEBAB KEMACETAN DI DKI JAKARTA Rohana Sitanggang; Euis Saribanon
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 3 (2018): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i3.823

Abstract

Finding a solution in overcoming the bottleneck problems, we need to focus on the factors that affect the bottleneck . DKI Jakarta as the capital city has a very busy activity intensity, because it is the center of activity not only from indigenous people but also from residents around the region such as from Bekasi, Tanggerang, Depok and Bogor. Hence, it needs to subscribe an integrated transportation system with all related area. The purpose of this research is to find the causal factor of congestion that happened in DKI Jakarta in order to determine the most relevant transportation system policy applied in DKI Jakarta. By purposive sampling and quoted sampling method, there were 30 respondents from road users and communities around Jalan Cawang - Grogol and Kota Tua - Harmony. In processing questionnaire data, SPSS program version 19 was used with Descriptives analysis method. The result of this research is there are 3 order of the top ranking factors which cause traffic jam in DKI Jakarta that is 1). The use of Personal Vehicle in Jakarta is very high, 2). The use of two-wheel motorcycles in Jakarta is very high and 3). Vehicle volume is not proportional to road capacity.
EFEKTIVITAS KERJA OPERATOR TOWING CARMELALUIPENENTUAN WAKTU BAKU Noor Syamsu Hidayat; Irfan Setiawan; Rohana Sitanggang
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 2, No 1 (2015): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v2i1.959

Abstract

Akebono Astra Indonesia Jakarta (AAIJ) is a manufacturing company with major product brake for vehicle wheels 2 and 4 as a main product. In distributing goods in plant 1, this company use material handling equipment such as towing car. Problems encountered is the lack of accurate measurement of working time although it has added rating factor and allowances. Because of the time in the field, car towing operator work time longer than the company expected. One way of measuring standard time (working time has been added rating factor and allowances) is the stopwatch method (clock stop). The purpose of writing is to know the amount of the actual car towing cycle time and standard time, how the elements of the work and standardizing the order of elements of the work and effectiveness of the towing car to the period of 2014. From this study, it is expected the company can improve operator effectiveness towing car
Strategi Perusahaan Penerbangan Berbayar Murah dalam Meningkatkan Penjualan Tiket Marthaleina Ruminda Sitorus; Lut Mafrudo; Fernanda Audi Fakhri; Yuliantini Yuliantini; Rohana Sitanggang
Ilmu Ekonomi Manajemen dan Akuntansi Vol 4, No 1 (2023): Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/ileka.v4i1.1448

Abstract

Penelitian ini bertujuan untuk mengetahui strategi yang digunakan pada perusahaan penerbangan berbayar murah (low-cost carrier/LCC) agar dapat meningkatkan penjualan tiket pesawat. Metode yang digunakan dalam peneltian ini menggunakan analisis SWOT, dengan teknik analisis data yang digunakan analisis matriks SWOT 4 Kuadran, Matrik SWOT IFE dan EFE dan matriks Internal (IE). Hasil dari analisis matriks SWOT 4 kuadran menunjukan hasil faktor internal sebesar 2.20 dan hasil faktor eksternal sebesar 1.45 yang menunjukan bahwa posisi perusahaan berada pada kuadran I yaitu strategi growth sehingga strategi yang digunakan adalah dengan menggunakan strategi agresif yaitu dengan penetrasi pasar, pengembangan pasar dan pengembangan produk. Sedangkan untuk analisis matrik IE didapatkan berdasarkan total skor faktor internal (IFE) sebesar 2.83 dan total skor faktor eksternal (EFE) sebesar 2.66 menunjukan bahwa perusahaan berada pada sel V menunujukan bahwa perusahaan sudah berada dalam tahap menjaga dan mempertahankan (hold and maintain), strategi yang digunakan oleh perusahaan yaitu dengan cara penetrasi pasar dan pengembangan produk.
Peran Mediasi Kesadaran Diri untuk Memprediksi Perilaku Kepatuhan Pengendara: Survey Pasca New Normal Covid-19 Olfebri Olfebri; Gus Andri; Rohana Sitanggang
Fokus Bisnis Media Pengkajian Manajemen dan Akuntansi Vol. 21 No. 1 (2022): Fokus Bisnis
Publisher : LP3M Universitas Putra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32639/fokbis.v21i1.131

Abstract

Organisasi Kesehatan Dunia (WHO) memperkirakan bahwa kecelakaan lalu lintas jalan adalah penyebab utama ketiga 'kematian dan penyakit' di seluruh dunia. Oleh karena itu, banyak negara telah meluncurkan program keselamatan untuk mengurangi kecelakaan lalu lintas dengan meningkatkan kesadaran diri masyarakat. Penelitian ini mengkaji tentang peran mediasi kesadaran diri dalam hubungan antara sikap keselamatan dan norma subjektif terhadap perilaku kepatuhan berkendaran di masa new normal covid-19. Sebanyak 154 pengemudi ojek online di wilayah DKI Jakarta. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan perangkat lunak AMOS untuk mengungkapkan efek mediasi dari kesadaran diri. Hasil penelitian, ditemukan peran mediasi kesadaran diri dalam hubungan norma subjektif dengan perilaku kepatuhan berkendara pengemudi ojek online. Dalam hubungan antara sikap keselamatan dan perilaku kepatuhan mengemudi, tidak ada peran mediasi kesadaran diri. Perlu sosialisasi intensif terkait peraturan lalu lintas terkait covid-19 kepada pengemudi kendaraan bermotor khususnya pengemudi ojek online.
Employee Performance Through Employee Engagement in Cargo Companies Aswanti Setyawati; Cecep Pahrudin; Lira Agusinta; Rohana Sitanggang; Primadi Candra Susanto
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3400

Abstract

This study aims to examine the influence of self-efficacy and discipline on employee performance, both directly and indirectly through employee engagement as a mediating variable, in cargo companies located in DKI Jakarta. A quantitative descriptive approach was applied, using purposive sampling with a total of 337 respondents. Data were analyzed using SmartPLS. The results show that both self-efficacy and discipline have a positive and significant impact on employee engagement and employee performance. Employee engagement also has a positive and significant effect on employee performance. Furthermore, self-efficacy positively influences employee performance through employee engagement, whereas discipline does not show a significant indirect effect through engagement. These findings offer practical implications for human resource management in the cargo sector to enhance employee performance by fostering self-efficacy and engagement. This study is limited to a specific geographical area and time frame, suggesting the need for broader future research.   Keywords: Employee Performance, Employee Engagement, Self-Efficacy, Discipline
Co-Authors Agusinta, Lira Amrizal Amrizal Amrizal Amrizal Asep Ali Thabah Aswanti Setyawati Cecep Pahrudin Euis Saribanon, Euis Fernanda Audi Fakhri Gus Andri Hendro Kuntohadi Hendro Kuntohadi, Hendro Irfan Setiawan Lut Mafrudo Marthaleina Ruminda Sitorus Noor Syamsu Hidayat Olfebri Primadi Candra Susanto Sarinah Sihombing Yacob Viviandi Yosi Pahala Yosi Pahala, Yosi Yuliantini Yuliantini