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All Journal Manuju : Malahayati Nursing Journal MAHESA : Malahayati Health Student Journal
M. Bakhriansyah, M.
Department of Pharmacology, Faculty of Medicine, Universitas Lambung Mangkurat
Dentistry Health Professions Nursing Public Health

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Analisis Hubungan Mutu Pelayanan dengan Kepuasan Pengguna Jasa Layanan Laboratorium di Balai Besar Laboratorium Kesehatan Masyarakat Banjarbaru Rahayu, Istuning Puji; Adhani, Rosihan; Suhartono, Eko; Panghiyangani, Roselina; Bakhriansyah, M.
MAHESA : Malahayati Health Student Journal Vol 4, No 10 (2024): Volume 4 Nomor 10 (2024)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v4i10.15717

Abstract

ABSTRACT  Laboratories have a very important role in health services. The high quality of service in the laboratory is very crucial. The levelof health services is strongly linked to patient satisfaction. Customer satisfaction survey data at Balai Besar Laboratorium Kesehatan Masyarakat Banjarbaru from 2021 to 2023 shows a value that has not reached the set quality standard, which is 90. Customer complaints include the response and friendliness of officers, facilities, and access to information. This research seeks to examine the relationship between service quality from the aspects of tangibility, reliability, responsiveness, access, cortsey, and communication with service user satisfaction at Balai Besar Laboratorium Kesehatan Masyarakat Banjarbaru. Quantitative analytical research with a cross-sectional design was conducted. The sampling process used probability sampling method taken by simple random sampling. The sample size was 131 respondents. Bivariate analysis using multiple logistic regression test. The test results indicated a significant relaronship between tangibility, reliability, courtsey and communication with service user satisfaction at Balai Besar Laboratorium Kesehatan Masyarakat Banjarbaru indicated by a p-value <0.05 and there was no relationship between responsiveness and affordability with service user satisfaction at Balai Besar Laboratorium Kesehatan Masyarakat Banjarbaru indicated by a p-value>0.05. Multivarate analysis using multiple logistic regressionreveals that there is a factor that is strongly related, namely the communication variable p value = 0.011. The Exp B value of 3.854 means that good communication 3.854 times can cause satisfaction. Keywords: Service Quality, Service User Satisfaction  ABSTRAK Laboratorium berperan penting dalam layanan kesehatan. Mutu pelayanan yang tinggi di laboratorium menjadi sangat krusial. Mutu pelayanan kesehatan erat kaitannya dengan kepuasan pelanggan. Data survei kepuasan pelanggan di Balai Besar Laboratorium Kesehatan Masyarakat Banjarbaru dari tahun 2021 hingga 2023 menunjukkan nilai yang belum mencapai standar mutu yang ditetapkan, yaitu 90. Keluhan pelanggan terdiri dari respon dan keramahan petugas, fasilitas, serta akses informasi. Tujuan penelitian ini yaitu menganalisis hubungan antara mutu pelayanan dari aspek tangible (bukti fisik), reliability (kehandalan), responsiveness (daya tanggap), access (keterjangkauan), courtesy (keramahan), dan communication (komunikasi) dengan kepuasan pengguna jasa layanan di Balai Besar Laboratorium Kesehatan Masyarakat Banjarbaru. Penelitian kuantitatif analitik dengan rancangan cross sectional. Metode sampling yang digunakan yaitu probability sampling yang diambil secara simple random sampling. Jumlah sampel sebanyak 131 responden. Analisis bivariat menggunakan uji regresi logistik berganda. Hasil uji menunjukkan ada hubungan yang signifikan antara Bukti Fisik, kehandalan, keramahan, dan komunikasi dengan kepuasan pengguna jasa layanan di Balai Besar Laboratorium Kesehatan Masyarakat Banjarbaru ditunjukkan dari nilai p < 0,05 dan tidak ada hubungan antara daya tanggap dan keterjangkauan engan kepuasan pengguna jasa layanan di Balai Besar Laboratorium Kesehatan Masyarakat Banjarbaru ditunjukkan dari nilai p >0,05. Analisis multivariat menggunakan analisis regresi logistik berganda, menunjukkan adanya faktor yang berhubungan kuat yaitu variabel komunikasi nilaip = 0,011. Nilai Exp B sebesar  3,854 artinya komunikasi yang baik 3,854 kali dapat menyebabkan kepuasan. Kata Kunci: Mutu Pelayaanan, Kepuasan Pengguna Jasa
Global Research Trends on Factors Affecting Patient Satisfaction Levels in Hospital Inpatient Wards: A Bibliometric Analysis Afriyanti, Defi; Bakhriansyah, M.; Adhani, Rosihan; Suhartono, Eko; Arifin, Syamsul
Malahayati Nursing Journal Vol 6, No 11 (2024): Volume 6 Nomor 11 (2024)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v6i11.17314

Abstract

ABSTRACT Research on patient satisfaction in hospital inpatient rooms is one of the main focuses in efforts to improve the quality of health services. Understanding the factors that influence patient satisfaction is crucial for policy makers and healthcare practitioners. Although various studies have been conducted, the global map of this research trend is still not clearly depicted. This study aims to fill this gap by conducting a bibliometric analysis of the literature related to patient satisfaction in hospitals, using a visualization approach to provide deeper insights into the dynamics of research in this area. The method used involved data collection of scholarly articles from 2014 to 2024 using Google Scholar's Publish or Perish application. A total of 50 articles were selected based on relevance to keywords such as Patient Satisfaction, Inpatient Room, Satisfaction Factors, Hospital, and Health Services. This data was then analyzed using VOSviewer to visualize the relationship between various elements in the literature through network visualization, overlay visualization, and density visualization. This approach mapped research trends, identified key clusters, and showed collaboration patterns and dominant topics. The results show that service quality and patient satisfaction are the main focus in the literature. Research clusters showed significant attention to basic aspects of healthcare such as hospital care and facilities, while demographic aspects and specific determinants were less explored. Citation analysis showed that articles providing comprehensive reviews or practical models received more attention. In addition, the density visualization revealed the dominance of quality of care aspects, but also showed the potential for further research on topics such as technological innovation and the impact of health policy. The conclusions of this study show that although much research has been conducted, there are still significant research gaps that can be further explored. This study maps global trends in patient satisfaction studies, and provides guidance for researchers to focus on less explored areas, thereby contributing to the improvement of healthcare quality in hospitals. Keywords: Patient Satisfaction, Service Quality, Hospital, Bibliometric Analysis.
Factors Affecting Health Service Utilization for Chronic Conditions: A Bibliometric Review of Primary Health Care Putri, Sanni Rizky; Bakhriansyah, M.; Husaini, Husaini; Musafaah, Musafaah; Zoelkarnain, Izaak
Malahayati Nursing Journal Vol 6, No 9 (2024): Volume 6 Nomor 9 (2024)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v6i9.16607

Abstract

ABSTRACT Non-communicable diseases (NCDs) such as heart disease, diabetes and cancer are significant global health challenges, particularly in developing countries. Understanding healthcare utilization for NCDs is critical to improving healthcare outcomes and patient quality of life. This study aims to analyze trends and identify research gaps in healthcare utilization for NCDs through bibliometric analysis. With this approach, this study seeks to provide a comprehensive overview of research developments in this field and identify areas that require further attention. This study used bibliometric analysis with the Publish or Perish app and a Google Scholar search using the keywords "factors," "influences," "health service utilization," "non-communicable diseases," and "basic health services." From the search results, the top 50 journals from 2017 to 2024 were selected for analysis. The data were classified by year of publication, journal type, number of citations, and researcher country, and analyzed using VOSviewer to identify research patterns and gaps. The analysis showed that research was concentrated in highly ranked journals and developed countries, with key terms such as "non-communicable disease," "factor," "use," and "health." This research identifies gaps in implementation policies, innovative approaches, and healthcare utilization factors that are not yet fully understood. Understanding research trends and gaps can guide future research and policy development efforts to improve the effectiveness of interventions and policies in the management of NCDs globally. Keywords: Non-Communicable Diseases (NCDs), Health Service Utilization, Primary Health Care, Health Influencing Factors
Pemetaan Ilmiah Global Mengenai Faktor–Faktor yang Mempengaruhi Kepatuhan Berobat pada Penderita Hipertensi: Analisis Bibliometrik Veronicha, Anna Marthea; Noor, Zairin; Wydiamala, Erida; Herawati, Herawati; Bakhriansyah, M.
Malahayati Nursing Journal Vol 8, No 1 (2026): Volume 8 Nomor 1 (2026)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v8i1.23824

Abstract

ABSTRACT Medication adherence among individuals with hypertension has long been recognized as a central determinant of successful blood pressure control and the prevention of complications. Over the past decade, research on this topic has expanded across numerous journals, yet the approaches and analytical angles used in these studies often differ, making it difficult to discern how the field has evolved. This study aims to map the scientific landscape related to factors influencing medication adherence in hypertension during the period 2015–2025. A bibliometric approach was applied using Scopus as the primary data source, retrieved through Publish or Perish with a set of keywords related to medication adherence and hypertension. All eligible articles were exported in RIS format and analyzed using VOSviewer to identify term distribution, thematic clusters, and conceptual linkages. Descriptive analyses were conducted to examine document types, annual publication trends, journal sources, and the most frequently cited articles. Most documents were original research articles, followed by review papers, with publication activity peaking between 2015 and 2018. Cardiovascular journals such as Hypertension, Journal of Hypertension, and JACC appeared as the major outlets. Term mapping generated three prominent clusters representing clinical domains, patient-behavioral aspects, and technology-based interventions. The highest-cited publications were largely composed of clinical guidelines and large-scale interventional studies. Overall, the findings illustrate that research on medication adherence in hypertension remains strongly rooted in biomedical perspectives, while behavioral and digital approaches are emerging but have not yet become dominant. Keywords: Medication Adherence, Hypertension, Bibliometrics, Scopus, VOSviewer.  ABSTRAK Kepatuhan berobat pada penderita hipertensi sejak lama menjadi perhatian karena berkaitan langsung dengan keberhasilan pengendalian tekanan darah dan pencegahan komplikasi. Selama satu dekade terakhir, berbagai studi tersebar di beragam jurnal dan menggunakan pendekatan yang tidak selalu sejalan, sehingga diperlukan pemetaan untuk memahami arah perkembangan ilmunya. Penelitian ini bertujuan menggambarkan lanskap publikasi mengenai faktor-faktor yang memengaruhi kepatuhan berobat pada hipertensi dalam rentang 2015–2025. Pendekatan bibliometrik digunakan dengan sumber data dari Scopus yang ditelusuri melalui Publish or Perish menggunakan kata kunci terkait medication adherence dan hipertensi. Seluruh artikel diekspor dalam format RIS, kemudian dianalisis menggunakan VOSviewer untuk melihat sebaran istilah, klaster tematik, serta hubungan antarkonsep. Analisis deskriptif dilakukan untuk menilai jenis publikasi, tren tahunan, jurnal penerbit, dan artikel dengan sitasi tertinggi. Sebagian besar dokumen berupa artikel penelitian asli, diikuti ulasan, dengan puncak publikasi terjadi pada periode 2015–2018. Jurnal kardiovaskular seperti Hypertension, Journal of Hypertension, dan JACC menjadi sumber utama. Pemetaan istilah menghasilkan tiga klaster besar yang merepresentasikan ranah klinis, perilaku pasien, dan intervensi berbasis teknologi. Artikel dengan sitasi tertinggi didominasi panduan klinis dan uji intervensi skala besar. Temuan ini menunjukkan bahwa penelitian kepatuhan pada hipertensi masih berakar pada perspektif biomedis, sementara pendekatan perilaku dan digital mulai menguat namun belum mendominasi. Kata Kunci: Kepatuhan Berobat, Hipertensi, Bibliometrik, Scopus, Vosviewer.
Co-Authors Afriyanti, Defi Eko Suhartono Herawati Herawati Husaini Husaini Musafaah Musafaah Putri, Sanni Rizky Rahayu, Istuning Puji Roselina Panghiyangani Rosihan Adhani, Rosihan Syamsul Arifin Veronicha, Anna Marthea Wydiamala, Erida Zairin Noor Zoelkarnain, Izaak