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Agus Suharto, Agus
Bagian Ilmu Patologi Anatomi, Fakultas Kedokteran dan Ilmu Kesehatan, Universitas Muhammadiyah Yogyakarta
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : Journal of Information System, Technology and Engineering

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Implementation Of Mobile Web Applications Using Balanced Scorecard KPI Formulation Suharto, Agus; Zein, Afrizal
Journal of Information System, Technology and Engineering Vol. 2 No. 4 (2024): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v2i4.111

Abstract

Implementation of mobile web applications has become a key factor in improving organizational performance in the digital era. This research examines the application of the Balanced Scorecard (BSC) model in the formulation of Key Performance Indicators (KPI) for mobile web applications to increase operational effectiveness and efficiency. The Balanced Scorecard, developed by Kaplan and Norton, is a managerial tool that integrates multiple performance perspectives financial, customer, internal processes, and learning and growth in one comprehensive framework. This study focuses on how KPIs designed based on the BSC model can be used to assess and monitor the performance of mobile web applications. The implementation process begins with identifying the organization's strategic objectives and establishing relevant KPIs for each BSC perspective. Next, this research evaluates how these KPIs are applied in the context of mobile web applications and their impact on application performance and user satisfaction. The results of this research show that the use of BSC-based KPIs can increase visibility of mobile web application performance, assist in identifying areas of improvement, and support better strategic decision making. This research also identifies challenges that may be faced in implementing the BSC model in the context of mobile technology and provides recommendations to overcome these challenges.
Co-Authors Andriansah, Zulfi Arifin, Hidayat Arip Kristiyanto Aristyaning Putri, Wahyu Ariyanto Nugroho Astuti, Yoni Fadilah, Muhamad Yudi Fahrudin , Endin Farizy , Salman Herry Susanto Hoga Saragih Jamhari Jamhari Luky Adrianto Rahayu Widaryanti Rahmawati, Iroh Ramadhan, Cahyo Setiadi Retnaningsih, Listyana Natalia Safitri, Helen Santi Damayanti Silaban, Berlin Siti Bahiroh Siti Fadlilah Sugimoto, Hiroshi Sugiyarto Sugiyarto YOSHIHIKO YANO Yusman, Yusman Zein, Afrizal Zuliana Utami, Anisa