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All Journal Jurnal Kesehatan Masyarakat Jurnal Berkala Epidemiologi Jurnal Kebidanan Midwiferia JIMKesmas (Jurnal Ilmiah Mahasiswa Kesehatan Masyarakat) MEDICA MAJAPAHIT Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Jurnal Ilmiah Keperawatan (Scientific Journal of Nursing) HOSPITAL MAJAPAHIT (JURNAL ILMIAH KESEHATAN POLITEKNIK KESEHATAN MAJAPAHIT) Jurnal Abdimas Mahakam JURNAL ILKES (Jurnal Ilmu Kesehatan) Al-Tamimi Kesmas: Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sciences) KESMAS UWIGAMA: Jurnal Kesehatan Masyarakat Media Kesehatan Masyarakat Hospital Majapahit : Jurnal Ilmiah Kesehatan Politeknik Kesehatan Mojokerto International Journal of Health and Information System (IJHIS) Jurnal Pengabdian Masyarakat Kesehatan
Agustin Dwi Syalfina
Program Studi D3 Kebidanan Sekolah Tinggi Ilmu Kesehatan Majapahit
Humanities Chemistry Computer Science & IT Dentistry Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Journal : Jurnal Kebidanan Midwiferia

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Factors Influencing Patient Satisfaction in the KIA Unit Priyanti, Sari; Safitri, Citra Adityarini; Syalfina, Agustin Dwi; Sulistyawati, Wiwit; Irawati, Dian; Sukarsih, Anik
Jurnal Kebidanan Midwiferia Vol. 11 No. 2 (2025): Oktober
Publisher : Universitas Muhammadiyah Sidoarjo

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Abstract

The quality of midwifery services has three main components: patient care, technical quality, and customer quality. Service quality refers to non-healthcare aspects of care and reflects the patient's experience with the healthcare system, including the relationship between the client and the provider and the standard of facilities. Service satisfaction is now a usual way to check how good healthcare is. This study looked at how midwifery services at the Jeruk Community Health Center in Pacitan Regency affected how satisfied patients were. The study used a cross-sectional method to look at the data. It took place at the Jeruk Community Health Center in Pacitan Regency in January 2024. A total of 125 people got a 3-month injection. From these, 54 were chosen as participants through simple random sampling. Information was collected using a questionnaire. The data was analyzed using a chi-square test. The results showed Midwifery services on patient satisfaction are an indicator of the Community Health Center's success in providing services. Therefore, the performance of both health workers and other supporting staff needs to be maintained and further improved to improve health services at the Jeruk Community Health Center in Pacitan Regency.
Co-Authors Aisyah Dewani Putri Anik Sukarsih, Anik Christine Christine Dian Irawati Dian Irawati, Dian Dwi Helynarti Syurandhari Dwi Helynarti Syurandhari, Dwi Helynarti Elyana Mafticha Elyana Mafticha, Elyana Fardiansyah, Arief Fitriyah, Kharismatul Haruman, Eodevi Pramuditharisya Irawati , Dian Kusuma, Yudha Laga Hadi Masyfufah, Lilis Maula, Yolanda Sisca Novianti, Siti Putu Angga Ciptadi Safitri, Citra Adityarini Saputra, Mukhammad Himawan Sari Priyanti Sari Priyanti, Sari Septin, Ayu Khoiriyatul Shrimarti Rukmini Devy Sulis Diana Sutha, Diah Wijayanti Syurandari, Dwi Helynarti Wahyuni, Titin Wiwit Sulistyawati Wiwit Sulistyawati, Wiwit Yuniarti, Asih Media