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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Ilmiah Wahana Pendidikan TEMATICS : TECHNOLOGY MANAGEMENT AND INFORMATICS RESEARCH JOURNALS Jurnal Ilmu Sosial, Pendidikan Dan Humaniora Journal of Mandalika Literature Jurnal Ilmiah Manajemen Dan Kewirausahaan
Agung Sulistyo Purnomo
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Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Kualitas Pelayanan Penerbitan Dokumen Perjalanan Republik Indonesia Terhadap Kepuasan Masyarakat Pada Kantor Imigrasi Kelas I Tpi Cilacap Sutan Ardiansyah; Agung Sulistyo Purnomo; Arief Febrianto
Jurnal Ilmiah Wahana Pendidikan Vol 8 No 22 (2022): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (379.115 KB) | DOI: 10.5281/zenodo.7357090

Abstract

This research aims to determine whether or not there is an influence and to find out how much influence the quality of administrative services for the issuance of the Republic of Indonesia Travel Documents on Public Satisfaction at the Class I Immigration Office of TPI Cilacap. This study uses quantitative methods. The sample used is the applicant for Travel Documents of the Republic of Indonesia at the Immigration Office Class I TPI Cilacap a total of 95 people using a questionnaire. The results of the study explain that there is a significant and positive influence between service quality and community satisfaction. This is indicated by the results of simple regression analysis with a significance obtained of 0.000 <0.05 and a regression coefficient of X, namely the quality of service of 0.441. The magnitude of the influence of service quality on community satisfaction can be seen from the coefficient of determination of 67.5%. So that the quality of service can affect community satisfaction by 67.5% and the remaining 32.5% by other factors. For the future the Class I Immigration Office of TPI Cilacap must always improve the quality of service consistently because if the quality of service is good it will give satisfaction to the community. It is expected that the quality of service at the Class I Immigration Office of TPI Cilacap will be better so that organizational goals can be achieved optimally.
Peranan Seksi Teknologi Informasi dan Komunikasi Keimigrasian dalam Meningkatkan Kualitas Pelayanan Informasi Publik Aisyaharani Islah Machrifajati; Hanifa Maulidia; Agung Sulistyo Purnomo
Journal of Mandalika Literature Vol. 5 No. 4 (2024)
Publisher : Institut Penelitian dan Pengembangan Mandalika (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jml.v5i4.3535

Abstract

This study aims to determine the role of the Immigration Information and Communication Technology Section of the Immigration Office Class I TPI Bandung in improving the quality of public information services and to find out the obstacles and solutions that exist. This research uses qualitative methods with data collection techniques through interviews, observation, and documentation. Public information services by the Immigration Information and Communication Technology Section of the Bandung Class I TPI Immigration Office were analyzed based on Public Relations Role Theory, which includes the role of Expert Prescriber, Communication facilitator, Problem Solving Process Facilitator, and Communication Technician. The results showed that the Immigration Information and Communication Technology Section of the Bandung Class I TPI Immigration Office has made maximum efforts in improving the quality of public information services to the public. Penelitian ini bertujuan untuk mengetahui peranan Seksi Teknologi Informasi dan Komunikasi Keimigrasian Kantor Imigrasi Kelas I TPI Bandung dalam meningkatkan kualitas pelayanan informasi publik serta mengetahui hambatan dan solusi yang ada. Penelitian ini menggunakan metode kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Pelayanan informasi publik oleh Seksi Teknologi Informasi dan Komunikasi Keimigrasian Kantor Imigrasi Kelas I TPI Bandung dianalisis berdasarkan Teori Peran Hubungan Masyarakat, yang mencakup peran sebagai Expert Prescriber (Penasihat Ahli), Communication facilitator (Fasilitator Komunikasi), Problem Solving Process Facilitator (Fasilitator Proses Pemecahan Masalah), dan Communication Technician (Teknisi Komunikasi). Hasil penelitian menunjukkan bahwa Seksi Teknologi Informasi dan Komunikasi Keimigrasian Kantor Imigrasi Kelas I TPI Bandung telah melakukan upaya maksimal dalam meningkatkan kualitas pelayanan informasi publik kepada masyarakat.
Peran Whatsapp Gateway dalam Implementasi Kerja Sama Kantor Imigrasi Kelas I Non TPI Pemalang dengan Pemerintah Kabupaten Batang: (Studi Kasus Mal Pelayanan Publik Batang) Nikko Anung Saktiawan; Seno Setyo Pujonggo; Agung Sulistyo Purnomo
Journal of Mandalika Literature Vol. 5 No. 4 (2024)
Publisher : Institut Penelitian dan Pengembangan Mandalika (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jml.v5i4.3537

Abstract

This article examines the role of WhatsApp Gateway innovation in the implementation of cooperation between the Pemalang Class I Non TPI Immigration Office and the Batang Regency Government, focusing on the Batang Regency Public Service Mall (MPP). WhatsApp Gateway is used to improve the efficiency of passport services through an online queuing system. This research uses qualitative methods with data analysis from various sources to assess the effectiveness of this innovation. The results showed that the use of WhatsApp Gateway succeeded in improving the efficiency and quality of public services at the MPP of Batang Regency, while strengthening the collaboration between the Immigration Office Class I non TPI Pemalang and the Batang Regency Government. Artikel ini mengkaji peran inovasi WhatsApp Gateway dalam implementasi kerja sama antara Kantor Imigrasi Kelas I Non TPI Pemalang dengan Pemerintah Kabupaten Batang, yang difokuskan pada Mal Pelayanan Publik (MPP) Kabupaten Batang. WhatsApp Gateway digunakan untuk meningkatkan efisiensi layanan paspor melalui sistem antrean online. Penelitian ini menggunakan metode kualitatif dengan analisis data dari berbagai sumber untuk menilai efektivitas inovasi ini. Hasil penelitian menunjukkan bahwa penggunaan WhatsApp Gateway berhasil meningkatkan efisiensi dan kualitas pelayanan publik di MPP Kabupaten Batang, sekaligus memperkuat kolaborasi antara Kantor Imigrasi Kelas I non TPI Pemalang dengan Pemerintah Kabupaten Batang.
Peningkatan Kualitas Layanan M-Paspor Menggunakan Metode Netnografi Pada Kantor Imigrasi Kelas I Non TPI Karawang Wilda Desramadani; Agung Sulistyo Purnomo; Virra Wirdhiningsih
Journal of Mandalika Literature Vol. 5 No. 4 (2024)
Publisher : Institut Penelitian dan Pengembangan Mandalika (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jml.v5i4.3543

Abstract

This research aims to enhance the quality of M-Passport services through a netnographic analysis of user comments on Instagram of the Karawang Non-TPI Class I Immigration Office. This qualitative study collected data from online user interactions, analyzed using the concept of e-government maturity. The method used in this research was qualitative netnography to explore user experiences and identify challenges encountered. The findings indicate that there are various challenges within the M-Passport application that affect user satisfaction, particularly at the transaction stage, primarily related to technical and administrative processes. Penelitian ini bertujuan untuk meningkatkan kualitas layanan M-Paspor melalui analisis netnografi terhadap komentar pengguna di Instagram Kantor Imigrasi Kelas I Non TPI Karawang. Penelitian kualitatif ini mengumpulkan data dari interaksi online pengguna yang dianalisis menggunakan konsep kematangan e-government. Metode yang digunakan dalam penelitian ini adalah kualitatif netnografi untuk mendalami pengalaman pengguna dan identifikasi kendala yang dihadapi. Hasil penelitian menunjukkan bahwa terdapat beragam kendala pada aplikasi M-Paspor yang mempengaruhi kepuasan pengguna terutama pada tahap transact, umumnya kendala yang ditemukan berkaitan dengan proses teknis dan administratif.
Analisis Peran Petugas Imigrasi di Bandara Internasional dalam Keseimbangan Fungsi Administratif dan Keamanan Negara Doniartha Jalu Abdi; Imma Yedida Ardi; Agung Sulistyo Purnomo
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 4 No. 1 (2025): Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v4i1.4946

Abstract

This article discusses the dual role of immigration officers at international airports, encompassing both administrative functions and national security. As an agency responsible for overseeing the movement of foreign nationals and granting residence permits, immigration officers play a critical role in supporting public administration while also safeguarding national security. This study adopts a literature review approach with a qualitative descriptive method to examine various aspects related to the duties and challenges faced by immigration officers in performing these dual functions. The analysis reveals that immigration officers face role conflicts caused by high workloads, insufficient training, and suboptimal use of technology. On the security front, officers act as the first line of defense in detecting and preventing threats that could destabilize the nation. The discussion also includes a comparison of immigration practices in countries such as Australia, the United States, and Japan, which show that integrating administrative and security functions can enhance border control effectiveness. The article concludes with recommendations to strengthen the capacity of immigration officers, both in terms of training and technology, as well as improving inter-agency coordination to enhance the performance of Indonesia's immigration system.
Governansi Kolaboratif Dalam Praktik Keimigrasian Di Indonesia: Tantangan Dan Peluang Di Tingkat Regional Indonesia Bahrul Ulum; Seno Setyo Pujonggo; Agung Sulistyo Purnomo
JISPENDIORA Jurnal Ilmu Sosial Pendidikan Dan Humaniora Vol. 4 No. 1 (2025): April: Jurnal Ilmu Sosial, Pendidikan Dan Humaniora
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/jispendiora.v4i1.2095

Abstract

This study aims to analyze the practice of collaborative governance in immigration management in the border region of North Kalimantan, Indonesia, using the Collaborative Governance framework proposed by Ansell and Gash (2008). Employing a descriptive qualitative approach based on literature review, the findings reveal that current collaborative practices remain partial and are predominantly characterized by administrative cooperation rather than substantive, iterative collaboration. Key barriers include unequal institutional capacities, non-inclusive institutional design, lack of facilitative leadership, and limited trust and open communication among stakeholders. Although formal forums such as TIMPORA have been established, collaboration still relies heavily on personal relations and lacks an integrated information system. The study recommends strengthening institutional design, enhancing resource capacities, and fostering collaborative leadership that emphasizes sustainability and transparency.
ANALISIS KINERJA PEGAWAI DENGAN PENDEKATAN FENOMENOLOGI UNTUK MENINGKATKAN KUALITAS LAYANAN PASPOR D Hanif Insan Ma’ruf; Agung Sulistyo Purnomo
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 9 No. 3 (2024): Volume 09 No. 03 September 2024.
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v9i3.19201

Abstract

Public service is a government obligation carried out by government institutions. Good performance allows public institutions to provide satisfactory services to the community. The Class I Non-TPI Central Jakarta Immigration Office is a government agency located in Central Jakarta which was inaugurated in 1914 which functions to provide maximum public services in the field of immigration and also based on human rights, which are regulated in the Regulation of the Minister of Law and Human Rights Number 2 of 2022 with the aim of providing maximum service quality which is also able to increase public satisfaction. This study uses a qualitative method with an interpretive phenomenological approach. Based on the data analysis that has been carried out, it can be concluded that the performance of employees in the Travel Document Verification Service Section of the Class I Non- TPI Central Jakarta Immigration Office runs according to the Standard Operating Procedures (SOP) that apply in the Class I Non-TPI Central Jakarta Immigration Office. The performance produced by employees is good even though there are still obstacles faced by employees. The inhibiting factors in the Travel Document Verification Service Section of the Class I Non-TPI Central Jakarta Immigration Office are the high workload and frequent disruptions to the service system. Meanwhile, supporting factors are a good working environment, supportive facilities and effective leadership.
OPTIMALISASI PENGAWASAN KEIMIGRASIAN BERBASIS SISTEM INFORMASI MELALUI APLIKASI PELAPORAN ORANG ASING (APOA): OPTIMIZING OF IMMIGRATION SURVEILLANCE THROUGH THE FOREIGN NATIONALS REPORTING APPLICATION (APOA) AS AN INFORMATION SYSTEM Kadek Tinika Pradnya Nita; Sri Kuncoro Bawono; Agung Sulistyo Purnomo
TEMATICS: Technology Management and Informatics Research Journals Vol. 7 No. 2 (2025): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/tematics.v7i2.860

Abstract

Peningkatan arus mobilitas global telah menyebabkan bertambahnya jumlah Warga Negara Asing (WNA) di Indonesia, sehingga menuntut adanya sistem pengawasan yang lebih efektif. Mekanisme konvensional melalui patrol lapangan dan laporan manual dinilai kurang memadai karena keterlambatan informasi, keterbatasan personel, serta cakupan wilayah yang luas. Sebagai solusi, Direktorat Jenderal Imigrasi mengembangkan Aplikasi Pelaporan Orang Asing (APOA) sebagai instrumen digital untuk memudahkan pelaporan keberadaan WNA secara daring, cepat, dan terintegrasi. Penelitian ini menggunakan metode kualitatif deskriptif dengan pendekatan studi kepustakaan, yang mengkaji regulasi, dokumen resmi, literatur akademik, dan media arus utama. Data dianalisis dengan triangulasi sumber guna memastikan keabsahan informasi. Hasil penelitian menunjukkan bahwa APOA berperan penting dalam memperkuat pengawasan keimigrasian melalui peningkatan akurasi data, percepatan arus informasi, serta keterlibatan masyarakat dalam pengawasan. Namun, implementasinya masih menghadapi kendala berupa keterbatasan infrastruktur teknologi, rendahnya literasi digital, variasi kepatuhan pengelola penginapan, dan resistensi Sebagian pengguna. Jumlah laporan yang masuk melalui APOA juga masih rendah dibandingkan dengan total kunjungan wisatawan mancanegara. Dengan demikian, optimalisasi APOA memerlukan peningkatan kapasitas sumber daya manusia, sosialisasi yang intensif, perbaikan infrastruktur teknologi, serta penegakan hukum yang konsisten. APOA dapat dipahami sebagai bagian dari transformasi digital dalam tata kelola keimigrasian menuju sistem pengawasan yang lebih modern dan responsif.
PENERAPAN EXCELLENT SERVICE DALAM PENINGKATAN MANAJEMEN PELAYANAN KEIMIGRASIAN: THE IMPLEMENTATION OF EXCELLENT SERVICE IN ENHANCING IMMIGRATION SERVICES MANAGEMENT Yosua Hernando Martua Samosir; Agung Sulistyo Purnomo
TEMATICS: Technology Management and Informatics Research Journals Vol. 7 No. 2 (2025): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/tematics.v7i2.864

Abstract

Excellent service in immigration administration has become an urgent necessity in line with the increasing public expectations for high-quality public services. This study aims to analyze the implementation of the excellent service concept within Indonesia’s immigration services, identify supporting and inhibiting factors, and formulate strategies to enhance service quality. Using a qualitative approach through literature review, the study finds that excellent service implementation is supported by service digitalization, improvement of human resource competencies, and transformation of organizational culture within the Directorate General of Immigration. Nevertheless, challenges such as infrastructure disparities, uneven human resource quality, and resistance to change remain significant obstacles. This research recommends continuous human resource training, expansion of digital services across all regions, and increased community participation in service evaluations. Through these strategies, immigration services are expected to deliver superior, responsive, and equitable public service experiences across Indonesia.
Co-Authors Aisyaharani Islah Machrifajati Arief Febrianto Bahirridhan, Muhammad BAHRUL ULUM Brian Satriyo Adi Doniartha Jalu Abdi Hanif Insan Ma’ruf Hanifa Maulidia Imma Yedida Ardi Kadek Tinika Pradnya Nita Nikko Anung Saktiawan Seno Setyo Pujonggo Sri Kuncoro Bawono Sutan Ardiansyah Virra Wirdhiningsih Wilda Desramadani Yosua Hernando Martua Samosir